Did anyone have problems with the 2012 4GB Data Promotion?

I purchased a Droid RAZR on June 4th with the understanding that I would receive the 4GB upgrade on the data plan. Verizon did not and will not honor this promotion because, in their words, I manually activated the phone and the promotion was never applied to the account and there was nothing they could do. Really? Nothing? Even though I attempted activation through the device 3 times to no avail? I have documentation that I placed the order during the promo and added the promo upgrade on the order. This is totally unacceptable and I am angry & disappointed in Verizon's customer service. I have been a customer with Verizon for 10 years and never experienced anything like this.
I am curious if anyone else has had issues with Verizon not honoring this promo? Thanks.

Ajdoheny wrote:
I purchased a Droid RAZR on June 4th with the understanding that I would receive the 4GB upgrade on the data plan. Verizon did not and will not honor this promotion because, in their words, I manually activated the phone and the promotion was never applied to the account and there was nothing they could do. Really? Nothing? Even though I attempted activation through the device 3 times to no avail? I have documentation that I placed the order during the promo and added the promo upgrade on the order. This is totally unacceptable and I am angry & disappointed in Verizon's customer service. I have been a customer with Verizon for 10 years and never experienced anything like this.
I am curious if anyone else has had issues with Verizon not honoring this promo? Thanks.
If you have the record of the purchase, and it lists the option to add the "Double Your Data" on it, then I would just go to a Corporate Store and talk to someone there. Did you buy the phone through Verizon Online? Somewhere else?

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Did anyone have problems with the 2012 4GB Data Promotion?

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