Did I get a lemon?
I installed an Airport Extreme router purchased new from Apple.com two days ago. The initial installation appeared to go well and it recognized all of my computers (iMac, Vista, Tivo, etc.), the speed was excellent.
The trouble started when I tried to access the web sites for my school's distance ed program. The WebCT software requires that I use RealPlayer 11 to download & view lesson videos; my old router allowed my MacBook to do this just fine. With the AE running I get an error message stating that the socket is not available. I tried programming in the TCP/UDP ports necessary, but still no joy.
Today, I tried logging into Adobe Connect Pro for an online class and encountered poor speeds and the inability to use my USB Logitech headphone/mic with the online software as I had in the past. I tried rebooting (habit from Windows days) and logging back into the web site, but things only got worse.
In frustration I removed the AE router from my network and replaced it with the old D-Link router. All is good again; I can view the videos and was able to login and participate in the online class without a glitch.
Finally, the AE won't recognize the USB hard drive that I connected to it.
Scanning the forums reveals that AEs don't play well with RealPlayer. However, I don't understand why it had problems with Adobe's Connect Pro or why the USB disk won't show up.
I absolutely have to be able to reliably connect to the school's systems for classwork - this level of incompatibility is surprising from Apple. Is there anyway to fix this or should I just send it back?
Andy
It's fixed. A little user error involved here, at least WRT the drive issue:
1. The disk drive wasn't visible from the router because it was not formatted properly. To be visible, disks attached to the AEBS must be in a Mac OS format.
2. The RealPlayer streaming download issue was corrected by going into the preferences menu in RP 11 and selecting the "Transport" settings, checking "Use manually configured RTSP and PNA transport settings, then "configure", and finally un-checking all but the HTTP RTSP & PNA settings. Once that was done RealPlayer worked just fine.
My thanks to Apple Tech Support, specifically Daniel, for running the Real Player issue to ground. It wasn't an obvious fix and since it worked with my old router, I assumed it was the new router that was somehow blocking access to RP. (Could come up with a few conspiracy theories here if I had my tin foil hat on.) But it turned out to be a RP issue.
Now I'm up and running with my network, happy as can be.
Andy
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