Did I misunderstand the CS5 upgrade path.

I have CS3 Design Premium. Trying to install the CS5 upgrade ,( just Photoshop). But "a qualifying product cannot be found". 10.6.4

If you have the suite, you MUST upgrade the WHOLE SUITE.  You cannot upgrade from the suite to a single application.
Contact Adobe customer service for instructions on how to ask for a refund, which you can do during the first 30 days.

Similar Messages

  • I just bought a new computer and want to load in photoshop from the old one.  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I can't figure out how to install the CS5 upgrade.  Any advice?

    How do I transfer photoshop from one computer to another?  I have CS5.  Since CS5 was an upgrade I installed CS4 first, but now I cannot figure out how to install the CS5 upgrade.  Any advice?

    karen2179 wrote:
    If you are able to use adobe products on two computer do I really need to deactivate or uninstall CS4?
    No, but it may help the chances of a successful installation.
    karen2179 wrote:
      Just as an aside - I have been getting messages on here from Adobe Admin saying that CS5 cannot be reinstalled because everything is now in the cloud and that for $350 I can buy CS6 to install on my new computer.  What?  Am I getting spammed on Adobe's site here?
    Where did you see that?

  • I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first.  Am I out of luck?

    I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first.  Am I out of luck?

    You do not need the older version installed in order to install the upgrade version, but you do need the serial number from CS4 to prove that you qualify for using CS5.  During the activation process for CS5, after you successfully enter the CS5 serial number you will be asked to select the qualifying version (CS4) from a list and to enter its serial number.
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    Find your serial number quickly

  • What are all the possible upgrade paths from Tiger to Snow Leopard?

    What is are all the ways to upgrade from Tiger to Snow Leopard?
    Can I buy the 29.00 Snow Leopard upgrade? Or is my only path forward to do the Snow Leopard box set for Tiger? I know my model isn't support but this is a question about the upgrade path from Tiger to Snow Leopard.
    Thanks in advance.
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    I have a Power PC dual 2 gig G5 running OS X 10.4.10. I know at some point that Leopard will not support the power PC platform, but I also know I probably will have one more upgrade path before my computer is no longer supported. I have not upgraded because My machine runs perfect. But I also know that a lot of my software will not run when I upgrade. Pro Tools, Maya,Mocha, various plug ins for Pro Tools. What path should I take to my final upgrade to the latest OS?
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  • What is the best upgrade path from LiveCycle Designer 8.0?

    Back in June 2010, I developed a website for a client which included some interactive forms created with LiveCycle Designer 8.0 (came with Adobe CS3.) He recently brought to my attention the fact that the data filled in by his customers on the forms does not display in PDF docs on his iPhone or Android smartphone (the PDFs and filled-in data display fine via desktop browsers.) Can anyone suggest the best (least expensive, least painful... I don't want to rewrite his site in HTML5) solution? E.g., upgrade my LiveCycle Designer 8.0 version and reinstall the forms on his site? Would that be to Acrobat X Pro? Does a second set of forms need to be created for mobile format? Suggestions would be appreciated. Here is his web page with links to the existing 3 forms. Thanks. -Bob C.

    Thanks for your feedback. I appreciate it. Since my post, I noticed that Adobe offers free apps for iOS and android devices "to view and work with PDF files." Called: Adobe Reader X for mobile. Any idea whether these apps would resolve the issue described above? (Filled-in data on forms created on desktops not displaying on mobile devices?) Unfortunately, I don't have an android device to test with and my iPhone hardware is not current enough to load the ios app. -Thank you.

  • ATI x1900 XT is the only upgrade path?  Doomed?

    Pretty straight up question here. I wanna play some video games on my Mac Pro. Am I doomed to the ATI x1900 XT. (at $399)
    I say this because I just returned my x1900 when I found out it may be possible to upgrade to the new Mac Pro video cards... I'd hate to order another one because it's the "ONLY" option available... (no jokes about getting a quadro)
    However I could just get a PC video card and run vista.... (bad taste in my mouth)

    The 24" iMac probably does make a lot more sense for many people. That doesn't mean Apple is losing focus on the "Pro" marketplace. (For that matter, who says Sony has done that? They have a very high-end line of "pro" series HD 3CCD camcorders, for example.)
    IMHO, Apple has just "upped the ante" to the point where a "Pro" machine really IS a "Pro" machine. If you don't run one of a handful of "pros-only" apps (like Maya or Final Cut Studio 2), you don't see why you should pay "so much more" for things like octo-core Xeon processors, instead of a single "desktop PC class" Pentium 4 dual-core chip in your machine.
    Only true "pro" uses really exist for things the Mac Pro offers like hardware SAS RAID drives, or the dual gigabit ethernet ports, too. Only true "pros" have a legitimate need for things like "up to 32GB of system RAM" (you can only get up to 4GB in that iMac). And it's probably even fair to say that as a rule, only "pros" need the ability to attach 4 simultaneous displays to their computer. (With a $20 adapter, you can get a 2nd. display on an iMac, but that's it.)
    The "problem" has been, in the past, Apple left iMac owners feeling like they had a relatively "weak" computer - good enough for "grandma and grandpa" to do email with and type letters on, but not necessarily enough for a more knowledgeable "enthusiast" or "power user". So those types were paying for the G5 towers and Mac Pros. Now, it seems like Apple's drawing more of a line, saying "Ok ... we've beefed up the iMacs and cut the prices. You really should be fine with one of these, and if you need more upgrades, we put a bunch of ports on it for external hard drives and what-not."
    All that's really left to complain about is the video ... and Apple is stubborning pushing the idea (just like the 1 button mouse thing) that a top-end video card just shouldn't be necessary.

  • After doing the iOS 6 upgrade my iPhone has wifi connectivity problems, drops calls which it never did before doing  the ios6 upgrade ,can't connect to safari most of the time, lost google maps, lost the YouTube app  icon,

    Can I reinstall the previous iOS , my iphone is now a POS because of the new IOS . My iPad no longer has the YouTube app?? And what happened to google maps?  Galaxy 3 for me and a google tablet seems like a better option. Nice job apple!!!

    Disappointed iOS 6 wrote:
    Can I reinstall the previous iOS , my iphone is now a POS because of the new IOS . My iPad no longer has the YouTube app?? And what happened to google maps?  Galaxy 3 for me and a google tablet seems like a better option.
    No more posts from you then.
    Excellent!

  • What is the recommended upgrade path from OS X 10.5.8 to OS X Lion10.7.2?

    Model Name:
    iMac
      Model Identifier:
    iMac6,1
      Processor Name:
    Intel Core 2 Duo
      Processor Speed:
    2.16 GHz
      Number Of Processors:
    1
      Total Number Of Cores:
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      L2 Cache:
    4 MB
      Memory:
    3 GB
      Bus Speed:
    667 MHz
      Boot ROM Version:
    IM61.0093.B07
      SMC Version (system):
    1.10f2

    Purchase Mac OS X 10.6 on DVD, install it, run Software Update, and purchase Lion from the Mac App Store.
    (63019)

  • What is the correct upgrade path for MCITP: Enterprise Administrator?

    So anyway, I passed 70-417 the other day so I'm now MCSA 2012, the question is what other exam(s) need to be taken?
    Now on the Microsoft website it says 70-413 and 70-414, but I got a cryptic e-mail the other day which seems to imply I can take 70-980 instead.  The website is a bit vague:
    https://www.microsoft.com/learning/en-us/exam-70-980.aspx
    "Recertification" - how can you be recertified for something that only came into existence with the 2012 certifications?  And it says under "Who should take this exam":
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    Exam 413  and
    Exam 414."
    So that makes it sound as though I can take it instead of those two exams.  What's the answer?

    how can you "recertify" for something that didn't exist before?
    Think you answered your own question. Recertification only applies to those people who are already MCSE.
    Recertification is required every 3yrs and if you don't recertify, your MCSE certification becomes Inactive.
    When you see answers and helpful posts, please click Vote As Helpful,
    Propose As Answer, and/or Mark As Answer
    Jeff Wharton
    MSysDev (C.Sturt), MDbDsgnMgt (C.Sturt), MCT, MCSA, MCSE: BI
    Blog: Mr. Wharty's Ramblings
    Twitter: @Mr_Wharty
    MC ID:
    Microsoft Transcript

  • Why is it that it takes any thing up to 10 times to coppy and paste any thing , it never did it untill the latest upgrade.

    '''''When I try to copy and paste it dose not work, the paste dose not show then when it dose show it dose not work.
    This has to be done any thing up to 10 times over just to get it to work.
    I find it most annoying '''''

    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode

  • Photoshop cs5 upgrade

    I recently bought cs5 upgrade.  I have the web premium cs4 on my computer.  I also have the whole program of photoshop cs2, but it is not installed.  I read that an upgrade will not install over a collection. I had a hard time with the trial photoshop cs5 and am wondering, do I have to uninstall my web premium, install my photoshop cs2, then install the upgrade?  Or will the upgrade ask for the previous version's serial number that I have and then install it?  I am concerned because the trial kept not wanting to install, but eventually did.  Haven't used it much, so dont know if it has problems. 

    Shire ley CS5 should co-exist with CS4 and even CS3 just fine on your computer.  The only thing you would need to remove would be any older versions of Acrobat.  You can also install the CS5 upgrade without having the other software installed as the installer will request your previous version serial number during the install process.
    Do you have any details regarding the error message you received?  If you are able to install Adobe AIR successfully then you may want to utilize our Adobe Support Advisor.
    As Jeri mentioned our Chat support is also available to assist you and can provide a more personalized support experience.

  • CS4 to CS5 Upgrade has install/configuration problems ???

    (My system is running Windows 7 Pro 64-bit )
    Awile back I purchased:
    Adobe Premiere Pro CS4 (FULL version) on the Installable DVD's.
    ...and just recently, last week, I decided to bite the bullit, and go for the 64-bit CS5 version upgrade.
    Adobe Premiere Pro CS5 (Upgrade version) -downloadable option (its cost $299.00 US)
    Method 1./ Now, this seemed to be more of an installation/config issue for me. but after I ran the CS5 upgrade, it did NOT
    upgrade/change any of my Desktop icons/links ?
    In other words, the same old CS4 Icons were on the desktop.
    Instead, I had to goto C:\Program Files\Adobe\...CS5\..., and then create a shortcut to the CS5 executable onto my Desktop?
    Method 2./
    ok, this so-called CS5 upgrade option obviously dos NOT work right.
    So, I completely UN-installed CS4 and CS5, and started from scratch again, but this time I simply installed just
    the CS5 Upgrade binaries.
    Well that seemed to work fine, and it also seemed to ievennstall all the 64-bit CS5 modules, though it also created some extra CS4 directories in C:\(x86)Program Files\Adobe... ? why would it do that ?
    ok, well has anyone else also experienced any of this upgrade weirdness. ?
    Note: I verified my Windows 7 64-bit was up-to-date, and I also "updated" CS5, actually it updates itself.
    I have also had a couple "BLUE-screenies", and crashes" in CS5, none of which, in Windows I can really tell what is going on ?, and I never had these issues on CS4 on this same PC.?
    I called the 1-800 number for Adobe Technical Support and basically they said the CS5 upgrade that I purchased should have worked fine. uhmmm ya'd think eh?
    So, I thought this forum might be more "aware", and/or helpful regarding my Upgrading woes.
    any thoughts, would be appreciated.
    Thankyou.
    Rick.

    An Adobe upgrade is an upgrade by price, only. What I mean is that you're buying a new, fully separate version of the Adobe software from whatever your previous version was, and upon installation, your previous version is left intact (hence the reason your icons did not change--CS4 was still installed).
    An update, on the other hand (which is what the program automagically did), actually does replace files, but only in the version that you're updating. A semantic issue, perhaps, but an important distinction.
    You can run CS4 and CS5 side-by-side if you like, but if you want to be rid of CS4 and maintain only CS5, you need to uninstall CS4--or preferably, reinstall from the OS up. I always like to start fresh when a new suite comes along.

  • Do I need to install CS3 on Windows 7 64 bit before installing CS5 Upgrade?

    I am replacing a graphic designer's Windows Vista laptop with a Dell Precision T5500 desktop.  Do I need to uninstall CS3 from the laptop and decommission the serial number?  Then do I need to install CS3 on the new desktop before installing the CS5 upgrade?  I was told I needed to decommission the installation, but I don't remember having to do that with other installations.  Thanks in advance!

    You should definetly deactivate any software before uninstalling. But you don't have to install CS3 in order to install CS5. Just have the serial number handy for verification. That said, depending upon the user's needs, you might want to leave CS3 available.
    Bob

  • How to install Adobe Photoshop CS5 upgrade to Lion 10.7 if I have Adobe Photoshop CS2?

    I recently upgraded to a new Macboook Pro and with that upgrade am using Lion version 10.7.  On my previous MBP I had Snow Leopard installed.  Also had Adobe Photoshop and Illustrator CS2 installed on that and then later upgraded to CS5 on that machine.  Now with Lion I am unable to do that.  I aware of the technical hurdle.....Lion does not support Rosetta or PowerPC applications and therefore I cannot load CS2 on there initially and then upgrade to CS5.  So does this mean that I am screwed unless I buy a full version of Photoshop and Illustrator CS5 to put on Lion?  Or is there a workaround?
    I still have the old MBP so I could migrate all the files from the old computer to the new computer.  Short of that is there any other workaround?  If I gave the serial numbers of CS2 and the CS5 upgrade to a rep at Adobe could they unlock CS5 for me so that I can download it to my new MBP?
    On another note does anyone think about backward compatibility anymore?  Has Apple totally lost its mind?  And will Adobe cash in on this opportunity?  Is it too much to ask for a representative from Adobe to get back to you after posting your callback number?  Customer service does not exist.....its is unprofitable to actually "serve" customer because a customer is a tool to be exploited as are all resources in a corporation.
    This is American corporatism at its finest.  You have a software monopoly with Adobe on one hand along with a computer manufacture that is not competent enough to produce a backward compatible operating system.  If these companies operated for the consumers benefit they would be out of business. 
    There is no way I'm paying for a new version of the Adobe software.  Surely someone can understand my frustration and that this frustration is be being echoed by hundreds of users.  But apparently we are stupid right?  We are stupid because we just want to be able to smoothly transfer stuff that we have paid so much for to a new operating system but cannot.  And thats because on a whim it all changes.

    Shaidipur when you install Photoshop CS 5 it will request your qualifying serial number.  Assuming you purchased the proper update simply type in your Photoshop CS2 serial number.
    In regards to compatability I believe their is a maximize compatibility option within Photoshop.  For further details I would recommend posting your question into the Photoshop forum.

  • Upgrade Path from 5.1.4

    We are currently running version 5.1.4 and are looking to upgrade.  What is the recommended upgrade path or version we should be planning to go to?  Our pipeline isn't very complicated since I've read some articles about there not being a direct migration to version 3.0.  We currently develop using the RAD toolkit and .NET if that is a factor when upgrading.
    Also if someone could clarify which packages I'm looking at migrating to as before I installed Endeca IAP and Dev Studio and I was up and running.  I don't see those packages in the newer versions of the software and I'm not 100% on what the packages were renamed to after the transition to Oracle.

    It sounds like you are upgrading an Endeca Commerce / Guided Search implementation.  This forum is for Oracle Endeca Information Discovery (EID) products.  You will get better answers over on the other forum, https://forums.oracle.com/community/developer/english/endeca_experience_management/technical_questions .

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