Did not download app I purchased

I purchased an app from the app store for my iMac.  it deducted the amount from my account and is not downloading the app.  In my launchpad, i can see the app is shaded, and underneath it says "waiting".  it's been more than an hour.
any suggestions?

Mac App Store: How to resume interrupted downloads
          http://support.apple.com/kb/HT4485

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