Did not get a redemption code

A creative cloud subscription was purchased yesterday, payment was processed, email confirmation with order number received, but no redemption code was received. My account online also does not show any record of ordering the subscription. Incredibly frustrating as I need to get photoshop installed tonight. Any help would be appreciated ASAP.

I have tried the chat help, but I just kept getting "we are busy message"
Phoning didn't work either. There is no CLEAR explanation of how to install these programs. Yes I have downloaded everything & installed
but I am being asked to enter either a serial number, or start a trial, neither of which correlates to me having just pre paid 1 year's fee to use these
programs. If Adobe is changing their business plan to make vast amounts of money out of me per year, then they should
be able to give me clear instructions on how to use their products, or have someone available to help.

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BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone.
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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Did not get a redemption code

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