Did not receive Dying Light Pre-order DLC for PS4

I have read the terms of the DLC and the delays to receiving it, but I am worried as some people seemed to have gotten their codes already whether it was via email or receipt without a problem if they did an in store pre-order with the Dying Light pre-order card or from the gaming kiosk. At my Best Buy stores, whenever I pre-order or do something for store pickup, I get the standard white sheet of paper that prints off a copier unlike a regular store purchase which has a receipt generated from the register. I normally never have to worry about DLC as the games I get don't tend to offer codes. However, this game offered DLC and I did not get an email yet and was worried that I won't receive my DLC. I can provide any account information to include order number to verify my explanation. Please expedite this so I can get a better understanding on what I need to do next as this has never happened to me before? Thank you.

Sorry...yes it was an online BBY order for store pickup and I thought I mentioned that but I guess I didn't elaborate. I went to the store to pick up my item and now I am past the 8 hour warning. I am referring to the PS4 DLC for Ninja and Secret Agent.
Dying Light - PreOrder DLC Ninja and Secret Agent - PlayStation 4 [Digital Download Add-On]
These great character DLCs are available when you pre-order Dying Light from Best Buy! NINJA Don a mask of a Japanese assassin and blend into the shadows of the quarantine zone. SPECIAL AGENT Get ready to dive deep into the city jungle with a protective vest, knee pads, and sturdy boots.
Usually arrives within 30 minutes, but it could take up to 8 hours.

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Did not receive Dying Light Pre-order DLC for PS4

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