Did not receive gamer club unlocked discount

So i went to pick up my pre order of the order, it was until i bought it and got home that i realize i did not get my gamers club unlocked discount even though the guy scanned my member card, anything i can to to get the small refund?

Hello JuanAndrade,
Thank you for purchasing The Order:1886 from Best Buy.  I'm sorry to hear you may have had trouble with your Gamers Club benefits.  
I will need additional information in order to determine what we may be able to do to assist you today.  Please watch for a private message from me shortly.  To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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