Did not receive the serial number by mail. What should I do ?

Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Similar Messages

  • Did not receive the serial number

    I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?

    you don't get or use a serial number with cc.  you sign in to your cc desktop app with your adobe id.
    if you don't have the desktop app, go here and install it, https://creative.adobe.com/
    if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app

  • I did not receive the serial number

    I there, my adobe id is
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.

    Hi there
    Alreay solved
    thank you!
    Shuming lai
    Original Message
    Sender:John T [email protected]
    Recipient:shuming [email protected]
    Date:Thursday, Nov 20, 2014 11:12
    Subject:[Adobe Creative Cloud] I did not receive the serial number
    I did not receive the serial number
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download  install  activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6945928#6945928
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right,  "Stop Following"
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • I paid for the monthly plan but I did not receive the serial number to register the software.

    I paid for the monthly plan but I did not receive the serial number to register the software.

    there is no serial number used with a cc subscription.  you use your adobe id.
    go here, Adobe: Creative, marketing, and document management solutions
    sign in with the same adobe id used to subscribe.  start the download of one of your programs.
    that will install the cc desktop app which is used to manage your cc apps,

  • Did not received the serial number for AE on my adobe association !!!

    HI !
    I already payed my association and instaled my AE, but I can´t find my serial code to use !!
    My AE did not working
    Please help me !

    Sorry, but Apple can't be reached by posting here, this is a user to user forum.
    If your device does not charge anymore, this might be hardware related and the phone has to be checked. Visit an Authorized Apple Service Provider or Apple Store, or contact Apple Support to get it serviced.
    iPhone - Contact Support - Apple Support
    Your serial number can also be found in iTunes/Edit/Preferences/Devices. Move the mouse pointer over the listed backup and the info will show up.

  • I did not receive my serial number

    I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement.  Let me know.
    Thanks

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard cop

    Question: I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard copy, and the instructions said that it would just overwrite the downloaded version. And again it will not recognise my serial number! I am not wanting to uninstall the trial version as I have already got quite a lot of personal preferences entered etc. Help please. I am on a macbook pro with latest OS

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I did not receive a serial  number -- purchased Lightroom 5 from Amazon

    I purchased Adobe Photoshop Lightroom 5 from Amazon, but did not receive anything that looks like a serial number.  help.

    If you purchased a disc the serial number is normally on the disc case.  You need to contact whoever sold you the software to see what you need to do. 

  • I did not receive a serial number, not on box.  Believe box had been tampered with when I received it this date

    I ordered Adobe Photoshop Elements 13 from Amazon, received it this date, March 10th, 2015.  There is no serial number on the box at all, anywhere. 

    There is normally an inner box (white cardboard) and if you pull it out the serial number should be found. It will commence 1057-

  • I did not receive a serial number when I purchased Keynote Speaker and Numbers from the App store. Would someone please send me my serial number so I can use the apps I have already paid for. The prompt screen is asking me for the serial number ??????????

    How do I get what I paid for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????????????????????

    You don't need a serial number. The problem you're having is due to having the iWork trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

  • Paid for monthly plan for photoshop cc but did not receive activation serial number?

    Can somebody tell me if Adobe will email me the activation key or is photoshop CC for photography automatically activated? I have downloaded the PS trial version through CC. Thanks.

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • Did not receive the payment co firm with code

    Dear All
    I pays for having the InDesign suite but I did not receive the code number for starting use the software.
    How can I do!
    Thank you
    Alessandro

    if you want to cancel your order, Return, cancel, or exchange an Adobe order
    if you want to try the cc subscription to see if it works for you: just go here, sign in with the same id that has a cc subscription and start your download, https://creative.adobe.com/

  • I forgot my security answers for my AppleID. How to reset was sent to my e mail. I did not receive the info. What do I do?l

    I forgot my answers to my security questions for my AppleID. I went to manage my acct. and how to reset wax sent to my e mail. did not receive the info. I have tried several times. What do I do?

    Check your spam filter. If it's not there, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (119442)

  • Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

    Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

    If you purchased a subscription, there is no serial number. Sign in with your Adobe ID to license the software.

  • I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    Check your junk or spam mail folder.  Also, if you established a rescue email, it could be going to that email address.  If all else fails:
    Contact applecare and ask for account security. 
    AppleCare US phone number: (800)-694-7466
    Contact Apple for support and service
    http://support.apple.com/kb/HE57

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