Did someone have problems with the screen of macbook air?
HI, I have been since august without my macbook air, that i bought on february of this year (2011), because my screen have a scratch since i came back form China in august. My explanation is the differences of temperature between the to countries.
The true is that here in Chile the costumer services of "MacOnline" (the store) is the worst, they had my mac since august and i hadnt even receive an email from them. I've already spoken to the Chief of operation from maconline,, but not even her have given me an answer for my problem. I have my guarantee till next february and i'm afraid that i wont have my mac for another year. Does someone have a tip for this situations?
Thanks,
Hector
Hi Hector,
It sounds like the first thing you need to do is get your machine back from MacOnline. There's absolutely no reason it should take close to five months for any service on the machine. That being said, I don't see Chile listed for contact information here - http://www.apple.com/support/country/
However if you want to make the toll call to Apple (US) and explain the situation and your experience with MacOnline I'd like to believe that they can offer their best assistance towards an alternative.
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Panics Since Last Report: 2
Anonymous UUID: 1139DF66-E417-0F90-6084-E600B2BBF29B
Sun Sep 29 09:27:47 2013
panic(cpu 2 caller 0xffffff80150b8945): Kernel trap at 0xffffff7f96a8a19f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000017584000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff8027e9c000, RCX: 0x0000000001330000, RDX: 0x0000000014040000
RSP: 0xffffff80ffe6beb0, RBP: 0xffffff80ffe6bed0, RSI: 0x0000000000000000, RDI: 0x0000000000000010
R8: 0x0000000000000003, R9: 0x0000000000000000, R10: 0xffffff80ffe6bde0, R11: 0x0000000000000201
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000010287, RIP: 0xffffff7f96a8a19f, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff80ffe6bb50 : 0xffffff801501d636
0xffffff80ffe6bbc0 : 0xffffff80150b8945
0xffffff80ffe6bd90 : 0xffffff80150cebfd
0xffffff80ffe6bdb0 : 0xffffff7f96a8a19f
0xffffff80ffe6bed0 : 0xffffff7f96aae52c
0xffffff80ffe6bef0 : 0xffffff8015450e58
0xffffff80ffe6bf30 : 0xffffff801544f95a
0xffffff80ffe6bf80 : 0xffffff801544fa89
0xffffff80ffe6bfb0 : 0xffffff80150b3257
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelFramebufferAzul(8.1.6)[8F074659-F84D-3303-8E40-F7726 C5A2B10]@0xffffff7f96a83000->0xffffff7f96ad8fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f95b50000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f95608000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f95bb5000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12F37
Kernel version:
Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
Kernel slide: 0x0000000014e00000
Kernel text base: 0xffffff8015000000
System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
System uptime in nanoseconds: 420480990689
last loaded kext at 245365058089: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f96e82000, size 65536)
last unloaded kext at 305477630406: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f96e82000, size 57344)
loaded kexts:
com.avast.PacketForwarder 1.3
com.avast.AvastFileShield 2.0.0
com.rim.driver.BlackBerryVirtualPrivateNetwork 1.0.15
com.logitech.driver.LogiGamingMouseFilter 1
com.driver.LogJoystick 2.0
com.rim.driver.BlackBerryUSBDriverInt 0.0.97
com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.7d2
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleHDA 2.4.7fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleIntelHD5000Graphics 8.1.6
com.apple.driver.AppleCameraInterface 4.08.1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferAzul 8.1.6
com.apple.driver.AppleUSBCardReader 3.3.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBHub 623.4.4
com.apple.driver.AppleTopCaseHIDEventDriver 10.20
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AirPort.Brcm4360 641.15.1
com.apple.driver.AppleUSBXHCI 630.4.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc2
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.iokit.IOAcceleratorFamily2 74.15
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.IOPlatformPluginFamily 5.4.1d11
com.apple.driver.AppleHDAController 2.4.7fc2
com.apple.iokit.IOHDAFamily 2.4.7fc2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.driver.AppleHIDKeyboard 170.2.4
com.apple.driver.AppleHSSPIHIDDriver 23
com.apple.driver.AppleMultitouchDriver 237.4
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.7.7
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleHSSPISupport 23
com.apple.driver.AppleIntelLpssSpiController 2.0.34
com.apple.driver.AppleIntelLpssGspi 2.0.34
com.apple.driver.AppleIntelLpssDmac 2.0.34
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.driver.AppleKeyStore 28.21
com.apple.iokit.IOUSBMassStorageClass 3.5.2
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.iokit.IOStorageFamily 1.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.iokit.IOUSBFamily 630.4.5
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
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Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.225.29.1)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Serial ATA Device: APPLE SSD SM0128F, 121,33 GB
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8406, 0x15300000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x14300000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828f, 0x14330000 / 6
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