Did someone put malware on my mac?

How do I know if someone put malware on my mac? I thought I was getting tech support from DLink, but in fact it was a scam and I let iyogi.ca have access to my mac via their log-in system. Duh. Now that I've done that, how do I know if I have problems, or my files have been copied or personal info stolen?

The only way to be sure is to erase and reinstall your OS. Since that'll wipe out everything, make sure you back up your own stuff/files first. Since you allowed them access and the company is not DLink, but just someone advertising "support", I would absolutely erase and reinstall.

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Can someone help me with my mac crashing

No, I have never backed up my files. Yes, that was stupid of me. Yes, I still have six months left on my Apple Care Agreement. So, please don't chastise me as I am very frustrated (as anyone would be). Here's my story:
One moment I was using PS on the plane (no internet), and an hour later, after I got home, I started it and got a gray screen with a flashing ? on a folder. I've googled the problem and have gone through all of the steps on Apple Support page (safe boot, resetting PRAM). Resetting the PRAM caused the mouse pointer to show up and the folder with the ? mark to stop displaying. I actually was able to hear the drive running. I'm not sure if this is good or bad. I have no peripherals attached to my lapto, not even a wireless mouse. Power is plugged in. Did the x-ray machine at the Cincinnati airport burn it up?
To add to my frustration, I have every disc, including floppy discs for every computer I've ever owned (and don't anymore), yet I cannot find my start up disc that came with my Mac. This is not like me at all, so I'm sure it's in my house somewhere. Normally, I would just take the machine to the Macbook Pro doctor but I am leaving at 6 am (Thursday, January 12) to a conference and I really need this laptop. Murphy's Law, of course.
Does anyone have any ideas other than what's on the Support page? Is it possible to download the start up data on my PC and burn a new DVD start up disc?
Is this hopeless? Am I just S.O.L.? (you know -- the technical meaning!)
I'm pre-thanking anyone who has any insight on this issue.

Oh Linc, thou art definitely a gorilla. And a grouchy one at that. Did someone steal your banana?
I updated OS system so people who are having the same problem won't be confused. But the Mac 10.7 is Lion (which I would have had to purchase and install) and then I would have known what the 10.7 was; but I said I was on the latest version of Snow Leopard. That should have been a clue to those of you who are intelligent (since I'm obviously not) that I was on 10.6. A person doesn't know what he doesn't know. And that doesn't make that person stupid. Just uninformed.
While I appreciate your efforts, I know what a backup is. I know that replacing the hard drive without retrieving the data means I have no data. Even a gorilla knows that. And I wouldn't be asking for help, if I didn't care about my data. So, the only two things (and useful comments) you had to write were:
"If you try to fix the problem without backing up first, you may ruin whatever chance you have of recovering your data." and
"With a non-bootable system, you back up either by booting from an external device or starting in FireWire target mode and mounting the internal drive on another Mac."
The rest was just sarcasm and unnecessary.
Current Status:
Among Linc and Ralph (who responded in a very patient manner) AND my nephew who brought the Snow Leopard Installation Disc over (that we didn't use) AND contacting his Apple Genius friends he works with, and the assurance my nephew gave me that they will backup everything before they do anything else, I think I have the best hope of recovering my files. You guys scared me enough to make the decision not to try to fix it myself. I figured if I tried the Disk Repair Utility and backing it up to a "regular" external drive, and it didn't work, then I may have ruined any chance of recovering my files. If the Apple Geniuses can't recover my data, then I couldn't have done it (I don't have the equipment to do that).
My Apple Care Protection will cover any hardware repairs.
For any other readers who are having this problem, I will post whether or not the Apple Geniuses were able to fix the whole problem. One way or the other.

How did you feel about your first mac?

As an early christmas present I received a 13 inch macbook air, 2GB RAM and 1.86GHz dual core cpu.
I am mostly used to PC laptops running linux or often I put solaris on them. I study Computer Science and have Asperger's Syndrome.
I got my mac as windows had too much bloatware and Linux was too unstable on my 64-bit hardware (needed 6 GiB RAM for large compilations). I was going to use the macbook air to take notes and some minor work between classes such as writing assembly subroutines, C and java. The primary use of this system was going to be as a personal assistant to have my calendar and files etc.
The system is so powerful with a full 12 hours battery life when working on the localhost that it can out-do a 2.4GHz dual core with 6 GiB RAM PC running any OS. This system is now used for all my work due to it's capabilities and portability. After only one week with a mac I dont know how I lived without one, and my carer says it has made me show immense improvements day-to-day. I am now tempted to learn Objective-C as well as how to use Cocoa from Python to be more efficient, especially after seeing the perfection in this system.
How did you feel when you got your first mac?

A related question might be, what did you think about the introduction of the IBM PC?
I had been designing digital systems and working with computers for a few years before the PC's introduction in 1981. The mainstay systems were 8 bit Z80 or 8085 machines running at 4 or 6 MHz. They ran CP/M with its command line interface. Although the maximum memory these systems could use was 64 MB, being a single user, single-task operating sytem, even the most resource-hungry programs (word processors for instance) ran very fast. CP/M itself needed only a few K.
Dual floppy disk systems were common, 180 KB per disk unless you had double sided floppies - 360 K. The A drive booted the operating system, after which you could insert a program disk. The B drive held your data. I had one machine with a whopping 5 MB hard disk - the C drive. I treated it with special reverence.
When rumors began about IBM producing its version of a desktop PC, many people including myself had grand expectations. Clearly Big Blue would emerge as the leader in desktop computers, since they had the resources to dictate what the standard would be. Everyone knew the others would be left in the dust. What kind of processor would it use? How much memory? Would it have a slimmed down version of the multiuser, multitasking operating system used in its System/34 minicomputer? Or would it resemble something that DEC used in its PDP-11?
Well, when the IBM PC came out in 1981, needless to say it was an enormous disappointment. It wasn't much better than anything else I had already been using for three or four years already, except the PC was much, much more expensive. No hard disk unless you wanted to buy an upgraded power supply (more $$$) and then all they offered was 10 MB. Forget about multiple users or multitasking. It didn't even have the equivalent of CP/M's PIP. The whole thing seemed... intentionally crippled. This was supposed to be the future of computing? In my opinion it was a major step backward. The XT that followed it offered only minimal improvements. I rejected the IBM PC as not cost effective and kept using my CP/M dinosaurs.
So, when Apple introduced the Macintosh a couple years later I finally saw, in the flesh, what I thought a computer ought to be. A totally bit mapped display, a robust 16/32 bit processor, real sound capability (everything before it could only "beep") and a true graphical UI. You could name a file anything you want, no 8x3 idiocy. +To this day+ Windows carries remnants of 8x3 filenames!
The Macintosh blew away the PC, if not in performance, in its potential. Unlike the "crippled" PC the Mac seemed limitless. This was cool. The Mac wasn't without limitations though - there was no good way to install a hard disk for instance - but for some reason I considered those limitations trivial and believed they would be overcome in the near future. I waited for the first "upgrade" - the "Fat Mac" with a whopping 512K memory. Half a megabyte!
I used that computer for several years, until the SE/30 came out, which I kept in service for about ten years. I ultimately expanded its memory to 32 MB while PC users were struggling with extended memory or expanded memory - you had to know which was which - to get beyond the PC's stupid 640K barrier. My 30 MB HD eventually grew small, but that was easily remedied with an external SCSI drive. Although the computer did everything I ever expected it to do, the Internet eventually made it functionally obsolete. It could run a browser (forget which one) but the black and white limitation made it marginally useful.
I eventually replaced it with an iMac, which echoed the original Mac's introduction with its forward-thinking design. The iMac opened up a new world in much the same way the original Macintosh did in 1984.
All my Macs still work.
yoshitaka wrote:
... After only one week with a mac I dont know how I lived without one, and my carer says it has made me show immense improvements day-to-day.
That pretty much sums it up.
In retrospect, I believe that IBM and its marriage of convenience with Microsoft delayed the evolution of desktop computing a decade or more. I cringe whenever I think of the aggregate productivity loss and utter frustration shared by millions of PC / Windows devotees all these years.

Tried to open but was told to: Update Flash Player. Clicked on: Update Flash Player, then went back to open and got the same message to update Flash Player. Did I get malware from Flash Player??

Tried to open a page but was told to update Flash Player. Clicked on update Flash Player, watched the blue bar fill in, went back to open page and it again said update Flash Player. Did I get malware instead of Flash Player? How do I know if I got malware?

Just in case keep these links handy ..
The Safe Mac » Adware Removal Guide
The Safe Mac » Adware Removal Guide : Genieo
The Safe Mac » Mac Malware Guide
You can update Flash by opening System Preferences > Flash Player then select the Advanced tab.
Click: Check Now

There is now a restriction passcode on my iPod. I never set it. Can one be set automatically or did someone have to go in and set it?

There is now a restriction passcode on my iPod. I did not set it. Can it be set automatically or did someone go into my iPod and set it? I tried the default 0000 - it did not work.

Okay. I hope I can remeber all my steps exactly because I fixed my own problem...with absolutely no help from Apple. I opened itunes. I connected my ipod touch to my computer. On my itunes page that shows my songs in the upper right side under the search library box there is an itunes button and since I am connected there is an ipod button. DO NOT CLICK THE ARROW in the ipod button...just click in the mail part of the button. On mine it opened to a summary page that gave info on my ipod. The menu bar has Summary, Apps, Tones, Music and more. I clicked on the Music button. I chose to Sync the entire music library. That replaced what was on my ipod but what was on there was going to be put back on so I was okay with it. I then clicked the Sync button on the lower right side and it sync'd and all my songs are on my ipod again. I hope this might help someone else. Good luck.

Someone put passcode on phone now they don't remember it cant open phone

Someone put a passcode on phone now they can't remember what it is so I'm unable to use phone. How do I get use of my phone back?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

How do I remove information I put on my new Mac via an external hard drive?

I got a new Mac (Mountain Lion). I'd been backing up my older Mac with an external HD. I used this same HD to transfer my info to the new Mac. Now it looks like I have 2 different user accounts. While I was in the user account that has the information from the external HD I did a system restore but it didn't seem to do anything. How can I remove the information from the external HD that I put on my new Mac???

According to the SONOS site is should just play your music that is in iTunes. Do you have the SONOS system already? Does it see and play your iTunes music.
If so just insert a CD into your system and import the music into iTunes. That should do it.
Before you do this to all 500 CD's I'd so it to one or two and make sure SONOS plays the tracks and they sound OK.
Post back if you have any other questions.
regards

Did someone hack my itunes?

I woke up this morning after leaving my MacBook Pro connected to the Internet (with my iPod connected) to this message: "We could not complete your iTunes Store request." I didn't make an iTunes store request... I had not even used iTunes that evening (although it was open because I plugged in my iPod which had some data I needed for school).
Did someone hack into my iTunes?
macbook pro Mac OS X (10.4.8)

Forgot to menion - I'm not on a network with anyone, and my security sections should be good, because I have a WEP connection.
UPDATE: I just realized my firewall wasn't on... Was this the problem?

Someone put my iphone passcode in wrong to many times and now it says connect to itunes there is some stuff on my iphone which i havent backed up and i will loose if i restore my iphone what do i do?

Someone put my iphone passcode in wrong to many times and now it says connect to itunes there is some stuff on my iphone which i havent backed up and i will loose if i restore my iphone what do i do?

If the phone is disabled, you have no choice but to restore it. You will lose the data that was not backed up.
the passcode did its job exactly as it was supposed to do.

How can i put photos from my mac to my ipad touch

How can i put photos from my mac to my ipad touch
I have them in an album.
Thanks for your help

See:
iOS and iPod: Syncing photos using iTunes

When I call someone using FaceTime from my mac, they can see me but no hear me. Is there something I need to do to make this happen? I also have an iPad 2 and FaceTime works great on it if I call somebody. Why no sound from my mac FaceTime using a mac pro

When I call someone using FaceTime from my mac, they can see me but not hear me. Is there something I need to do to make this happen? I also have an iPad 2 and FaceTime works great on it if I call somebody. Why no sound from my mac FaceTime using a mac pro and isight camera, mike combo.
If I use google it works. If I use Ichat, it works. If I use skype it works.

This sounds like something similar to https://discussions.apple.com/thread/3388112?start=105&tstart=0.
Try turning down the speak volume (System Preferences->Sound->Output->Output Volume) or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

If I want to put windows7 on my Mac,do I need software for a new comp. or a refurbished?

If I want to put windows7 on my Mac,do I need software for a new comp. or a refurbished one?

Mikestoyzz wrote:
Looking on eBay,the software is labeled for new or refurbished.i'm putting it on through boot camp.
With my limited knowledge, I don't think that it matters.

Apple put a new hard drive into my MacBook Pro and updated the system to Maverick. They did not put iPhoto and iWeb on it but I did have it in Lion. Why and what am I supposed to do?

Apple put a new hard drive into my MacBook Pro and updated it from Lion to Maverick. They did not put iPhoto and iWeb on it but I did have it in Lion. They also didn't put Pages, Keynote or Numbers back on it until I argued with them. Of course, I didn't have my data backed up. My hard drive was destroyed when I tried to install the update of Mavericks myself. I should not have to buy iWeb and iPhoto when I already had them. Suggestions?

cwhargrave,
have you tried looking in the App Store, to see if you can redownload iWeb and iPhoto there gratis?
If you haven’t done so already, you should purchase an external hard drive to act as a Time Machine backup destination, so that you’ll have an option to rollback to a working environment if a new OS installation is troublesome.

Can I take the old hard drive from a Mac Pro G5 and put it into a Mac Pro Dual Xeon?

Hello,
I have an old Mac Pro G5 that still runs fine but the video card is bad so you can't see anything. Can I take the hard drive out of the G5 and put it into the Mac Pro Xeon without losing the data on it?
Thanks!

jenniferfromescanaba wrote:
Even if I go from the hard drive on the G5 to the next generation up from the G5 and put in that hard drive into that next generation up from the G5? Isn't the mounting nearly the same?
The storage bays are physically different from those in a G5. G5's had two bays in ther upper reat of the chassis, the Mac Pros have four slots running front-to-rear two thirds of the way up the chassis.
But as The Hatter says, you can use the G5 drives but may need to "manage" the data transfers.

TS3554 Tried setting login password on recently returned iMac after Seagate hard drive replaced. No space to type in a password or confirm it appeared so I chickened out and clicked on red dot to shut down window. I did, however, put my name as admin. now

Tried setting login password onto iMac after it returned from Seagate exchange hard drive. Upgraded from leopard, snow leopard and currently upgraded to Lion, so as to have iCloud.Typed my name in as administrator and waited for a space to appear to type in password and confirm it. No space appeared so I shut that window down. Put iMac to sleep and when I returned and tried to access computer, it asks for a password which I did not put in! Now I'm stuffed. Cannot get into computer at all. Help appreciated. I'm not a techno wizard.

Welcome to the Apple Support Communities
Reset the password > https://discussions.apple.com/docs/DOC-4101

Did someone put malware on my mac?

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