Did system update--lost all texts and BBM texts

The latest update went smoothly enough, but when my Q10 woke up again, and I reconnected to my email accounts, my whole history of texts and BBM messages were gone! Did this happen to others?
Can anything be done?? Thanks for any help.

I was able to help some other users restore a previous backup to regain their lost SMS history.
I don't know why yours did not restore. Restoring the backup will always result in a need to update passwords as that is simply a security measure and to reinitiate your link to that account. Nothing uncommon there.
I wish I could help you with the lost SMS, but it sounds like you have done exactly what I would have advised you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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