Did you hear that? A new version of Edge Animate CC will break Edge Animate?

I'm on a OSX10.9.1. Updated Edge, hoping for some of the many bugs to disappear. Ended up with unusable software. When I open Edge Animate now, I only get a white screen. If I try to open a previous file or make a new one, I cant do anything without the good old "An error occured. Please save your work and restart Edge Animate". I can't even see any of the content in the file.
I have tried reinstalling Creative cloud and Edge animate several times, I'm not behind any firewall that would block anthing adobe and I have deleted the preferences.
What can I do to make this work again?

Hi, Adobleren-
I'm sorry to hear that the experience has been so poor for you.  It sounds like you've tried everything we've recommended.  We're still exploring theories as to why this might be happening.  Can you please send me the contents of ~/Library/Preferences/Adobe/Edge\ Animate/3.0.0/logs/?
Thanks,
-Elaine

Similar Messages

  • Did you hear that? A new version of Edge Animate CC is available!

    Copying from Sarah Hunt's announcement.
    Hey community members,
    We're psyched to announce that a major update to Edge Animate CC (3.0) is now available for you to download! This update includes;
    Audio support (!!)
    Responsive scaling
    Script loading
    ...and lots more. Can’t wait to get your hands on it? Click on the “Install” button beside Edge Animate CC in your Creative Cloud desktop app to install, or visit creative.adobe.com and select “Download”.
    To learn more about what you'll find in this release, check out the Animate Team Blog or What's New in Animate CC (3.0). You can also check out the video on Adobe TV.
    Thanks to you, our loyal friends, for your ongoing feedback and support. We couldn't do it without you!
    Sarah Hunt
    Product Manager, Web P&A

    Hi, Adobleren-
    I'm sorry to hear that the experience has been so poor for you.  It sounds like you've tried everything we've recommended.  We're still exploring theories as to why this might be happening.  Can you please send me the contents of ~/Library/Preferences/Adobe/Edge\ Animate/3.0.0/logs/?
    Thanks,
    -Elaine

  • AI - why won't you let me love you? Upgrade to new version pegs my CPU. Uninstall breaks IIS core

    I've been a happy consumer of the first version AI for some time. I wrestled quite a bit with it to get it to work with my code base, eventually opting out several of my namespaces in ApplicationInsights.config so that the CPU on my web servers wouldn't
    go to 100%. I got it worked out with Sergey's guidance and happily enjoyed the data it provided up until now.
    I recently decided to upgrade to the new Azure-based AI by installing the latest nuget package via the AI tooling in vs.net 2013 and the AI Status Monitor on my web servers. I tried a to deploy the updates last night and my nightmare has returned as my CPU
    goes back to 100% for one of the servers.  
    It is slightly different this time in that it only pegs one of my servers. If I bring that pegged server down, the other one pegs.
    What's worse is that if I try to uninstall the AI Status Monitor it brings down my web server because it somehow corrupts Windows Process Activation Service which the WWW Publishing Service depends on. The Process Activation Service fails to start with a
    'The parameter is incorrect' message. If I reinstall AI Status Monitor the process activation service and web service both start successfully. I had to leave it installed and use the AI Status Monitor interface to unregister all apps on the web server in order
    to bring my prod app under control.
    I don't see any documentation on the new AI.config file (the link to documentation that is added to the config file doesn't actually take you to information about the config schema) so I don't know how to opt out those same namespaces to see if I can make
    the new version work. Can you provide some guidance?
    One other issue - removing the NuGet package from my web projects did not remove some lines from my csproj file, specifically the <Target Name="EnsureApplicationInsightsImported"> and <Import Project="..\packages\Microsoft.ApplicationInsights.0.12.0-build17386...>
    nodes.

    Oh... These AI bugs that we know and love!... And, yet, you just pegged them :)
    But, let me start from the beginning...
    Last time I fell asleep I dreamt of Status Monitor causing AI Nuget server to fail on IIS start although Status monitor has been removed already... I woke up in sweat
    and tears hoping for this to be just a bad dream but it turned out that the nightmare was a cruel reality and AI Nuget server could not start for real that day..
    I won't forget that glorious moment when "The workaround" descended upon myself: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WAS\Environment
    registry key value should be removed to make WPAS working again (although the value is empty after Status Monitor uninstall, it needs to be removed completely...)
    Later, in the evening that was as dark as the mother of the nights, my silly attempts to remove AI from the web project turned into yet another buggy-like creature staring
    at me from the csproj file: the mighty artifact “Leftover AI targets” (+2 to garbage in the project file) was there. It turned to be yet another known bug with a manual workaround as you can guess…
    I whispered into this darkness asking teammates for the documentation but my whisper was met by nothing but a dead silence that kept me thinking that there is none and
    all I have is to use web search and
    AI landing page.
    What happened next is even harder to imagine (though much funnier
    J)… The very next morning I was trying to prove to AI team that I do not post questions on the forum under a pseudonym “J Kewley”
    and I do not try to make fun of AI team that way…
    Therefore, I write this to sum up our experiences and, hopefully, answer some of the questions.. The bugs are in the backlog and can make it into the next AI release, please try to work around
    the problems till then.
    The CPU issue is entirely separate beast, though, - the reason of such degradation should certainly be different between “old” & “new” AI.
    Previous data collection logic was MMA-based and the present collection logic isn’t, so there is no namespaces to enable/disable in the new version at all.
    Could you please describe the application/situation in more details to track this one down:
    -   What is the application technology?
    (MVC/Web API/…)
    What’s the load on the application and how load is distributed across instances?
    - Does w3wp.exe process consume all CPU when the issue happens or there is something else?
    Maybe you can share the dump?
    Dmitry Matveev

  • HT201210 In the middle of my update, it stopped and told me that it could not be completed due to an error. Then my computer restarted and it is telling me that I have to restore my phone so that the new version can be completed, and will erase my data an

    In the middle of trying to update my iphone 4 to the new ios7 , it stopped and said it could not be completed due to an error. Then my computer restarted and it now tells me to restore to factory settings and I will lose all my media and data on my phone. What do I do, my phone is in recovery mode and cant be used??

    You have no choice but to restore the phone.
    However, I'm sure you've been smart enough to have backed up your data before starting the most significant update in iOS history,right?

  • I keep getting a pop-up notifying me that a newer version of Growl is available for download.  I've never heard of Growl and I'm unaware if I even need it or use it.  Is this a legitimate notification?  Did Growl come on my new iMac?

    I keep getting a pop-up notifying me that a newer version of Growl is available for download.  I've never heard of Growl and I'm unaware if I even need it or use it.  Is this a legitimate notification?  Did Growl come on my new iMac?

    Growl has a long development history, is popular and performs a useful function. Many of your background applications use it send messages to your screen that tell you all kinds of useful things (if you're interested). Some applications ask you if you want them to install Growl for you - you or someone using your Mac may have answered 'yes' a long time ago, or it may have occurred without your permission. In any event, you might set it uyp and give it a try for a while, I think it will grow on you. If not, just remove it.

  • TS3212 I receive a massage that a new version of ITunes was available (11.1.4). I proceeded to update, the download went ok but when installing the Message "Service 'Apple Mobile Device' failed to start, verify that you have sufficient Privileges to start

    I receive a massage that a new version of ITunes was available (11.1.4). I proceeded to update, the download went ok but when installing the Message “Service ’Apple Mobile Device’ failed to start, verify that you have sufficient Privileges to start system Services”
    On pressing retry I got the same message.
    On pressing Ignore, I got the message “ITunes was not installed correctly, please reinstall ITunes – Error 7 – (windows error 126)
    I reinstalled with the same error messages and the same results.
    I uninstalled existing and reinstalled from scratch and the same error messages again.
    I try to repair and at the end it said it had installed correctly – but when it tried to start I got the message “This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix the problem” I now get the same message when I first start the computer but when I press ok I receive ““ITunes was not installed correctly; please reinstall ITunes – Error 7 – (windows error 126)” again.
    It appears the update has not only corrupted the operating system (Xp Pro SP3) of my computer but I have no backups to my IPhone, my wife’s IPhone or the three others phones that use my computer.
    I hope you can advise me how to recover my backups

    Hi Iss9243,
    Welcome to the Support Communities!
    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

  • As I click Face Time application for my recently purchased MacBook Pro, it tells that you have already a newer version...But I don't know how where is it and how to make it operational.. Anybody can help?

    As I click Face Time application in my recently purchased MacBook Pro, it tells me that you have already a newer version of Face Time...But I don't know how and where I can access this newer version in my machine and make it operational.. Please help

    It sounds like you might accidentally have changed the hidden flow setting:
    http://www.youtube.com/watch?v=JkAeKmJVPPU
    (and thanks again for this video, MTSTUNER)

  • Did you know that your Internet Explorer is out of date?

    Hello there,
    when i access this site http://www.sickkids.ca/ , I am getting this error message, please advice.
    Did you know that your Internet Explorer is out of date?
    To get the best possible experience using our website we recommend that you upgrade to a newer version or other web browser. A list of the most popular web browsers can be found below"

    It's probably giving you that warning because your Firefox is very out of date. Please read [http://www.getfirefox.com www.getfirefox.com] to see how to update to the latest version of Firefox (14.0.1 right now)

  • I changed my email address and now i can no longer download apps.  Also, how do you upgrade to a new version?

    I changed my email address and updated it to my married name. As a result, when I try to download an app, it keeps telling me that I have the wrong password, despite resetting my password.
    I have not "upgraded" to the new OS for quite a while... When I try to download an app, it states that I need "OS 3.2".. or some later version...
    How do you update to a new version.  It keeps telling me to go to itunes.com and click on update.  I'm not seeing this at all.

    Did you just change your address, or create a new iTunes account? If it is not a new account you will first have to fix the password problem. Email iTunes Store support if you cannot figure out how to resolve the problem. Have you updated your login on the phone, in addition to iTunes on your computer?
    To update your iPhone you need to install the latest version of iTunes (10.5). You also need an iPhone 3GS or iPhone 4. The 3G cannot be upgraded beyond 4.2.1.

  • I've received a message that says that the new version doesn't support AVG . This is real ?

    I've received a message (from Firefox) that says that the new version doesn't support AVG . This is real ?

    Actually the message stated that the version of the AVG extension you have did not support Firefox 7.0.1 or whatever version you were using at time.

  • Did you know that the  carrier Verizon offer the merge conference call or internet while on call on the iphone? Only AT

    Did you know that you can't use the merge function on a iPhone 4s with Verizon Wireless? They blocked the function only AT&T has it, also Verizon doesn't allow browsing the Internet while on a call like AT&T, huge mistake Verizon. For people that conference call, don't get tricked into changing carriers until Verizon changes this feature.

    Not sure about the merging of calls, but being able to browse the internet while on a call can't be done with CDMA technology -- so it's not that Verizon doesn't allow it, it just can't be done on their network. This is old news ...

  • Tried to open a file I created in Numbers a while ago which I modified on 11/4/13 and got a message that I needed a newer version of Numbers.  When I went to the Mac App Store it shows that the new version is already installed.  Any suggestions?

    Tried to open a file I created in Numbers a while ago, which I modified on 11/4/13, and got a message that I needed a newer version of Numbers.  When I went to the Mac App Store it shows that the new version is already installed and there doesn't seem to be a way to reinstall it.  When I checked "About Numbers" on my MacBook it shows "Numbers '09 version 2.3".  Any suggestions as to how I can get the new version installed?

    Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

  • It seems that the new version of iPhoto will no longer share photos between computers on the same network. Can anyone confirm this?

    It seems that the new version of iPhoto will no longer share photos between computers on the same network. Can anyone confirm this?

    lovinmymac wrote:
    I have "automatically create previews" in the preferences UNCHECKED. Why is Aperture creating previews? For the screen image?
    You might also need to turn Preview generation off for any existing Projects. Select the Project in the Projects pane and use the cog button at the top of the pane to uncheck 'Maintain Previews For Project'.
    Ian

  • Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first regi

    Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first register your product? greet.

    You can apply for an upgrade here: Do I qualify for a free upgrade? 

  • Mpd-notify... on song change mpd tell you!!! [New version]

    (sorry for my english, but is not my native language)
    When i install Arch, i was want that all aplications in my system will be lightweight... then for the musica i use mpd and ncmpc, but mpd or ncmpc doesn't have a method to notify when something change for example the new change on play.
    Well... mpd-notify do this...
    mpd-notify i a C program implemented with libmpdclient and libnotify (with the notify-send script).
    [VERSION 0.2.2]
    Fix some little bugs
    Download source
    [VERSION 0.2.1]
    Revised and rewrite the mpd-notify script
    Now if the user only execut mpd-notify (without any argument) all plugins will be exec
    You can get the new version from here (Rapidshare)
    [VERSION 0.2]
    * Now mpd-notify implement a pseudo plugin system
    * add icon to notification
    * add two "plugins" song-change to notify when mpd change the current song
    and vol-change to notify when mpd change the current volume
    To use:
        mpd-notify <plugin-name> [options]
       to song-change plugin:
                       mpd-notify song-change [time icon]
                       the time option set the time to show the notification for default 2000ms
                      the icon option set the icon to use in notification
      to vol-change
          mpd-notify vol-change
    To install the new mpd-notify get the source from here http://rapidshare.com/files/145929201/m … 0.2.tar.gz
    unpack, cd to the new folder and run the install.sh script
    For more information see www.msdarkici.wordpress.com/mpd-notify (Spanish)
    [VERSION 0.1beta]
    To install it download the .tar.gz package from: http://rapidshare.com/files/145590017/m … ar.gz.html
    extract, cd mpd-notify and run the install.sh script.
    This script compile the program, and create 2 files in /usr/local/bin mpd-notify (the binary) and mpd-notify-daemon (a script)
    To run mpd-notify you must run mpd-notify-daemon start in your start aplications (in openbox in autostart.sh file) or like me with a alias in my .bashrc file
    alias musica='ncmpc && mpd-notify-daemon start'
    The mpd-notify shows you when a change the song in mpd with a little libnotify event.
    This is a very beta version, any question, suggestion or anything post here please.
    Thank You for reading...
    Last edited by msdark (2008-09-18 23:52:54)

    Very nice work! I would LOVE to see this with a plugin-based system. Here's a pseudocode example:
    when song_changes
    for executable_file in plugin_directory; do
    run executable_file with_parameters song_name song_artist (etc)
    Just check if a file in plugin_directory has +x permission, and if so, run it. You could make the "default" plugin use your libnotify action, and anyone who wanted to extend it with their own could do so.
    I look forward to future developments.

Maybe you are looking for