Didn't get my serial number by email
Hello! I've purchased 1 year membership and didn't get my serial number. Read all the instructions and still don't have it.
Hi FloydJohns,
Creative cloud does not need serial number. it uses your adobe ID under which you have purchased the creative cloud membership to activate it.
Please try the steps mentioned in the link below and check:-
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Regards,
Anand
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Just downloaded the Photoshop Lightromm and didn't get the serial number....how do I retrieve it to register?
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Sarah,
Presuming CS6 purchased (as perpetual licence), you should ask Adobe (or the independent seller) for it.
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I just downloaded Photoshop CS6 from the Adobe website and I didn't get a serial number.
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Hi Lynnslf38,
Please refer to the following help document on "How to find serial number for purchased Adobe product".
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Hope this helps.
Please let me know if you have any other questions.
Regards,
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I just bought Adobe Cloud Photoshop and didn´t get a serial number
how do I get one??? SOON
You do not use serial numbers for Creative Cloud applications. See the following:
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/
If you have the application installed and it is asking for a serial number, see the following:
Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html -
Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana
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2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
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In other words, maintaining a backup of your computer is essential.
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Can anyone help me get a serial number from Adobe & Identit-e?
I bought the Adobe Creative Suite 6 Design Standard Student & Teacher edition through Amazon online. I followed the instructions inside the package to verify my eligibilty as an educator. I received a message on the screen after submitting my materials that I was verified & I would be receiving a serial number. This was on June 1. I contacted Adobe Chat and a rep. told me to wait 2 -3 business days, but still no email with serial number had arrived. On June 7, I contacted Adobe Chat again and the rep told me to contact customer service at identit-e. I have sent identit-e two emails with no response. It has been one week of trying to get my serial number from either Adobe or identit-e. Can anyone help me get my serial number?
Product Code <removed by moderator>.
My work email is <Removed by moderator>Jeff,
I ordered through Amazon and not through Adobe so there is not a record of my order on the Adobe website. I do have a record of the order with Amazon so I requested a refund through Amazon. The product is unusable without the serial number. It has been 8 days since my eligibility was verified with identit-e. I have spoken with three Adobe rep.s and two unanswered email to identit -e trying to get the serial number since I was verified as eligible to receive the student/educator version of Creative Suites. I am very disaapointed with the lack of help I have received from Adobe with this issue.
Being referred to identit-e or to a FAQ page is not what I needed to solve the problem- I needed the serial number I have lost complete confidence in Adobe's customer service and that the serial number will ever be provided.
Kathie -
How do I get the Serial Number for Adobe XI that purchased from Amazon over two weeks ago?
I am trying to get the serial number so that I can have the permanent version of the Adobe XI that I purchased from Amazon. Does anybody know how Adobe alerts a buyer to this info? I purchased the software as a Download so do not have a box.
Required Proof of Eligibility:
STUDENTS:
Your proof of eligibility must be a school issued email address OR a document issued by the institution with your name, institution name, and current date.**
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School ID card
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TEACHERS, FACULTY, STAFF:
Your proof of eligibility must be a school issued email address OR a document issued by the institution with your name, school name, and current date.**
Types of proof of employment include:
Faculty or staff paycheck stub
Dated ID card
Official letter from the registrar of the educational institution indicating current employment
Note: Any sensitive information such as pay amounts, grades, or social security numbers can be covered or crossed out.HOMESCHOOL STUDENTS & TEACHERS:
Dated copy of a letter of intent to homeschool**
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)**
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* Adobe does not provide a trial version of Adobe Acrobat XI Pro for Mac
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I have followed the instructions provided on the Adobe.com/go/getserial site several times. I have created an Adobe account and have signed in. I have found the redemption code in the box I bought at Staples or Best Buy (don't remember which or maybe it was at Apple). I am never given a screen on which I can enter that code to get my serial number. What am I doing wrong?
John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]> -
I can't get my serial number.
When I try to go to the link given to me to get my serial number to continue installing Photoshop CS5 Extended the webpage will not work. I've also tried getting to it from the adobe website itself and it still gives me an Internal Server Error.
I've waited an hour or so and tried again and it didn't work and I've also tried opening the webpage in Firefox instead of Chrome to see if that made a difference, but I'm still not getting anything different.
Is there another way to get my serial number?
Or is there some server problem that I need to wait for to be fixed?If you are referring to the edu serial request page, then you're in good company. It seems to flake out regularly and people are not happy. The safest bet in this case is to call edu store support by phone.
Mylenium -
Problems to get my serial number
I bought the Student and Teacher Edition auf CS5.5 Production Premium (from a german reseller, I live in Germany). The manual says, that I have to type in my product code in this page to get my serial number: http://www.adobe.com/de/education/students/studentteacheredition/order_fulfillment.html
But this page doesn't exist! Can anybody help me?
Thank you, L. KerkelingI was talking with someone in the chat from the team.
They said the page has technical problems but they don't now when it will be solved.
I am not even sure if Adobe is informed because when I asked them to tell
the problem to the Technical Service, they just didn't answer and couldn't help me.
I just now it is like this since 2 days. -
What do I need to do to get a serial number???
I bought the student version when I got my IMAC. I've sent my proof, got the notice from www.identit-e.com that "Your eligibility has been verified." and that the serial number has been sent to "the email address you provided." I have yet to receive this email, check my spam folder, sent a follow-up email to [email protected] and have heard nothing.
What do I need to do to get this serial number??? I am getting frustrated.Did you purchase the product directly from Adobe's Education store? If so you should be able to contact them directly with your issue. I doubt anyone in the forum will be able to provide you with specific instructions for your particular case since you made the purchase and such things are confidential.
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I can't get my serial number... Help please?
I purchased the student edition of Premiere Elements 10, and when i was filling out the information to receive my serial number it said that it was successful, but I realized I entered an incorrect email address, and don't have access to the one I entered. How can I get my serial number for the product I purchased?? Is there a way to change the email address it is sent to? Please help! thank you!
You will need to contact Adobe. (Click Contact Adobe at the bottom of any page on this web site.)
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I CAN'T GET MY SERIAL NUMBER!!! I NEED ACTUAL HELP!!!
OK . . I'll apologize up front for being crabby. . . but I paid several hundred dollars to buy CS6 back in December of 2013. . . and I have YET to get it installed on my computer. Why you ask?????? because I can't get the serial number.
I bought it online - I got my product code, I went through the whole identit-e process my "eligibility verification request" was approved . . .I have a redemption code . . . . I have managed to download the software, but I cannot get it to install because I don't have the serial number. . .
I tried typing in my redemption code and it says it was already used by another Adobe ID. . . maybe I did do that some time and apparently DIDN'T write down the serial code (usually I'm pretty good about doing that stuff), I can't remember at this point.
BUT - as I said, I paid several hundred dollars for this program and I'd jolly well like to be able to use it.
I posted to a forum once before and was directed to go to the redemption code website - which I'm sorry to say is NO HELP WHATSOEVER because I've already been there - it tells me the code's already been "redeemed" so it won't let me do anything - I need actual customer service. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CoriI suggest that you Contact Customer Care - click on the Still need help? button to chat with an agent.
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