Didn't receive $10 reward certificat​e promotion for Elder Scrolls for the Xbox One

One of the reasons I preordered Elder Scrolls Online for the Xbox One was the $10 reward certificate promotion that was going on. It has been over a week since I picked up the game, and I still haven't received the promotion, but my points issued for the game. Can you please check in to this and issue me the promotion? I was trying to use the promotion to make a purchase, but if I can't get it soon then I'll likely make my purchase from Amazon. Thanks in advance.

Hello cjstingray,
I hope you're enjoying The Elder Scrolls: Online!  I just picked up the game yesterday.  
I was able to locate your My Best Buy account and the points were allocated to your account for the pre-order on 4/30/2015.  You can view your current point totals by clicking the link above.  Let me know if it's not reflected on your account and I'll further investigate.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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