Didn't receive 100 extra points for pre-ordering Dawn of the Planet of the Apes

i pre-ordered the movie, and i am seeing in my purchase history that no 100 extra points included.

Hi joepal,
I hope you are having a good day so far.
The Dawn of the Planet of the Apes pre-order that you placed on BestBuy.com should qualify for 100 bonus points, as part of our Black Friday offers. It can generally take up to 20 days for points to officially post to a member's My Best Buy™ account, and it is fairly common for bonus points not to appear as pending.
With that being said, if you do not see that 100 bonus points have posted to your account 20 days after your order was shipped, then please send me a private message and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
Where Are My My Best Buy Bonus Points?
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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100 points for pre ordering movies link is dead

http://www.bestbuy.com/site/promo/my-bby-points-offer-135920
The offer was live and the movies showed up on Saturday but the prices were changed recently and the link no longer works.

Good afternoon dariceboij, and welcome to the Best Buy forum,
The reason why that link is not working is because the 100 bonus points movie pre-orders offer was valid between 3/8/2015 - 3/14/2015, so it has expired. I do see that the offer is still listed under "My Best Buy™ Exclusive Offers" on BestBuy.com, and I have partnered with our program team to ensure a correction is made as soon as possible.
I greatly appreciate you bringing this to our attention, and while we do not currently have any other bonus point offers for movies, our Gamers Club Unlocked members (which I can see you are) can currently receive 20% off select movies. You can read more about the offer and look over the list of eligible movies by visiting the link below.
20% off select movies for Unlocked members
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Bonus points for pre-ordering X-Men: Days of Future Past

Hello,
I ordered this blu-ray the same day as I did for Captain America: The Winter's Soldier. I received my 100 bonus points for Captain America a few weeks ago. However, when I checked my account this morning for the bonus points on X-Men, it only showed 1 point (instead of 100). I was wondering what happened to it. Thanks for any info you can offer.

Hi nmander33,
We did have a promotion between 8/31/2014 and 9/6/2014 that was offering 100 bonus points with select pre-orders. This offer was only available on BestBuy.com, there was a limit of 100 bonus points per title, and a maximum of 600 bonus points per member. If your pre-order of X-Men: Days of Future Past was placed while the offer was valid, then 100 bonus points should post to your My Best Buy account within about 20 days. You may not see those bonus points emerge as pending or post until after your pre-order is fulfilled.
If you do not see 100 bonus points post to your My Best Buy account within 20 days of your pre-order being shipped or picked up, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button within my signature.
Thank you for posting to the forum and don't forget the popcorn!
Derek|Social Media Specialist | Best Buy® Corporate
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Reward Points for pre-order $?

I pre-ordered Sunset Overdrive the day before release and also started a new GCU membership either before or after that transaction. I placed $5 on the game since the 20% discount for GCU wouldn't apply to until pick up so I couldn't accurately pay off the game as part of my pre-order.
Upon picking up my copy I received the $5 off the post 20% discount (and an additional $2.50 came off from an old BB store credit I had). My final for the game itself was $40.46. There were a few other items on the receipt that granted some points toward my next gift card but if you add the total for my entire receipt that was paid out (not uncliding the store credit. Instead of receiving $45.25 worth of points I received just the $40 worth of points and my original pre-order purchase it reflecting zero points earned. Both transactions are reading as Pending still so I'm not sure if that's the problem or what. I'm concerned that if I had paid $40 worth of pre-order and my final pickup out of pocket cost was like $1-2 would I only have received $2 worth of points? If so I'll never spend more than $5 for a pre-order and the victory pre-order $10 credit you want to lure us in with turns out to be $5 only.
Just curious to if the pre-order value (when actual cash and not a trade in or trade credit) will count for points after all the transactions go from pending to final.
Solved!
Go to Solution.

Hello Laronvas,
Enuf is correct on both counts: it typically takes 15-20 days for points to post, and no points are earned for portions of purchases paid for using gift cards, store credit or reward certificates as payment. For full details though you may want to check out our My Best Buy program FAQ, available here.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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10$ certificate for pre orders on MLB The Show 15?

I was told by the clerk to pre order online and get a 10$ certificate for MLB The Show 2015 for PS4 but I do not see this onine anywhere stating 10$ certificate

Hey MutantMike,
Thanks for writing in. MLB 15 looks good so I can understand your interest.
At this time it is not a part of our "Get $10" promotion, nor am I aware of any online-exclusive offer for a $10 value. However, as a Gamers Club Unlocked member I still think you've got a great release-day price through Best Buy or BestBuy.com!
Pre-order your copy here!
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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When will Store be getting more HTC EVO 4g LTEs for pre orders?

I pre oreder my phone one 5/12/12 at my local store on Thursday they received 4 phone in for pre orders and I was the 5th pre order.
Does any one know when stores will be getting more phones?
Can I cancel my pre order and return my gift card if it does not come in the next couple days?
I have been patient but starting to get irritated due to the lack of information.

Don't cancel! Saturday is your day (if you didn't get today!!)

Will i receive Iphone 6 on Sept 19 for pre-order

How will I receive Iphone 6 on Sept 19 for pre-order at the store or delivery

To echo the above users, you can pre-order the iPhone 6/6+ on Sept 12 at 12:01am PST. I'm assuming it's PST because that's the time zone for Cupertino (Apple headquarters).
I know a few years back when I pre-ordered the iPhone 4, pre-order date was Feb 2, I received my phone Feb 5 at my friend's home*, and it wasn't available in stores for retail until Feb 10, so there is always a possibility that you will receive your phone BEFORE Sept 19th if you pre-order on the 12th, however that isn't a guarantee.
If you do not pre-order the iPhone 6/6+, it will be available in stores with limited quantity on Sept 19th.
* You do not necessarily have to have it delivered to the billing address of the account; you can have it delivered anywhere you'd like. I'm not sure if you can have it shipped to store for pick-up; that doesn't seem likely. Pre-order packages are shipped free and must be signed for in order to be received (for security purposes).
http://www.pinterest.com/pin/create/extension/

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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$10 in rewards for pre-ordering Shadow of Mordor?

On 9/12/14, I pre-ordered Shadow of Mordor for PS4. I picked it up on release day and it's been four days and I haven't seen the points show up on my account. I understand that it takes up to 15 days for them to post but when I look up my pre-order I don't even have the 500 points pending. I pre-ordered Destiny with the same offer and that at least showed that the points are pending. Will the site update with "Victory is Pre-Ordered" listing? I just want to make sure that I get the points for the purchase.

Hi hollywoodhags.
I pulled up your account history using the email address you registered with the forum, and I do see that you pre-ordered Middle-earth: Shadows of Mordor on BestBuy.com. It is common for bonus points to not appear as pending; however, they should officially post to your My Best Buy™ account within about 20 days if you qualify. Based on the "Get $10" offer details and from what I can see, your pre-order should qualify for the 500 bonus points.
With that all being said, if you do not see those bonus points post to your account within 20 days, then please send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature.
Enjoy your new game, and let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
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Destiny DLC shader for pre order of advanced warfare.

I see a few people receiving this from best buy for pre ordering advanced warfare. I received a pre order as a gift how can I take advantage of the blacksmith shaders? Do you need a receipt number or something. Thanks

Hi RayMustachio & VinceG,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare with us! I hope you're both enjoying the game so far.
It's my understanding that Blacksmith Shader redemption codes should have been sent to all eligible customers as of yesterday morning. If you still haven't received yours though, then you'll want to send a message to our Gaming-BBY inbox that contains the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Aaron|Social Media Specialist | Best Buy® Corporate
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Email not opening This is a sudden thing, Email had been working fine for two months then today would not stay open now it will not open at all. after trying to open mail I receive a white screen for a nano second and the app closes

Email not opening on my iPad2 This is a sudden thing, email had been working fine since purchasing the device then today would not stay open, now it will not open at all. After trying to open mail I receive a white screen for a nano second and the app closes.

Have you tried closing the Mail app completely ? From the home screen (i.e. not with Mail 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

New Nintendo 3DS XL Consoles available for pre-order at Best Buy! Did someone say "Majora's Mask"?

I’m personally very excited to announce that Best Buy has now listed three New Nintendo 3DS XL consoles for pre-order on BestBuy.com! Now, you’ll not only be able to enjoy your favorite Nintendo 3DS games on the go, but you’ll be able to utilize your beloved amiibo figures as well with the added NFC capabilities. This is just one of the new features of Nintendo’s new 3DS XL consoles.
Here’s the most exciting part, in my opinion. Aside from a red and black option for the new 3DS XL consoles, Nintendo will also be releasing a Limited Edition Legend of Zelda: Majora's Mask 3DS XL! As a long-time fan of the Zelda series, I’ve been waiting for Majora’s Mask to come to Nintendo’s handheld systems and now, everyone will be able to enjoy not only the game itself, but a 3DS XL console made specifically for it!
Here are the links to each of the new Nintendo 3DS XL Consoles on BestBuy.com:
Legend of Zelda: Majora's Mask Limited Edition 3DS XL Console >
New Nintendo 3DS XL Console – Black >
New Nintendo 3DS XL Console – Red >
The new consoles will release on Friday, February 13th, so head over to BestBuy.com via the links above to procure your pre-orders!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

Change pointer for Sales Order

Hi,
Using change pointers I want to create an IDOC when ever a specific field in the sales order line item is changed. I have activated the change pointer for message type ORDRSP. Also maintained the following entries in BD52
VERKBELEG(Object) VBAP(Table) ABGRU(field).
After this when I change this field at the sales order line item, it inserts entries into change pointer table.
But my problem is creating IDOC's from those change pointer entries. I am not sure which function module (MASTERIDOC_CREATE_XXXXX) works for this.
Anyhelp on this highly appreciated.
Thanks
Ram

Hi Ram,
I don't think so you can use change pointer for sales order changes. Usually, it is done through transaction code<b> NACE</b> - configuring condition for output type.
You can setup requeirement in procedure control to trigger IDoc ORDRSP for any changes in item level.
Hope this will help you and give an idea.
Regards,
Ferry Lianto

Slipknots All Hope Is Gone album not avaliable for pre order in Australia

I have recently gone onto the iTunes store to pre order the new Slipknot album All Hope Is Gone. I was dissapointed to find that it was not avaliable for pre order in the Australian iTunes store. Does anyone know if it will become avaliable for pre order before its release or can i pre order it from the American store?

Does anyone know if it will become avaliable for pre order before its release or can i pre order it from the American store?
I doubt anyone here will know before such time as Apple posts it on the iTunes Store, should that occur. Apple is often unable to negotiate rights to pre-release content on all countries, so it may well not be avaiable for pre-purchase.
As to ordering from the US iTunes Store, no, you can't, not unless you have a US credit card (issued in the US and with a billing address there).

Didn't receive 100 extra points for pre-ordering Dawn of the Planet of the Apes

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