Didn't receive my In-app purchases

Hey, I just purchased two in-app purchases and I didn't receive them.
I purchased two $0.99 100,000$ for Galaxy on fire 2 and I didn't receive them...
Any Help?

Contact iTunes.
Apple - Support - iTunes - Contact Us

Similar Messages

  • HT4009 Didn't receive my in app purchase. How do I get it.

    Paid for an in app purchase but I didn't get it. Any ideas.

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 What do I do if I didn't receive the In-App purchase I tried to make, but was still billed by iTunes?

    I have already tried to contact the  support center for the app/game where I tried to make a purchase (Zynga), but I'm not sure how I should go about contacting iTunes about this issue.  Will iTunes even be able to do anything about it?  I tried to make an In-App purchase on May 19/12, but received several error messages as I was attempting to make the purchase.  As a result, I did not receive the game tokens I was trying to purchase, but I was billed for 4 transactions. I received receipts from iTunes detailing my purchases, even though none of the purchases actually resulted in me receiving any game tokens. Any advice on how to proceed?
    Thanks!
    Angela

    Contact iTunes support, they will fix things:
    http://www.apple.com/support/itunes/

  • HT4009 didn't receive an in-app purchase, what do I do?  i have already contacted the dev and they say to contace itunes?

    I made an In-app purchase with Rock the Vegas on Sat. 8/18/2012 for gold coins in the game.  I did not receive them.  I have wrote to the company and they say they do not have a record of the purchase.  I sent them the confirmation email from itunes, yet they still don't show the purchase and they asked me to contact itunes.  I have searched and cannot find a way to rectify my problem.  Can you help, please.

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    Hope it works out for you (:

  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Didn't receive receipt after app purchase.

    I bought Whatsapp on my iphone 3GS today. But I haven't received a receipt yet. But when I bought a paid application before, I received a receipt with all the details (order Id, receipt date, order total, billed to, item, seller, type, unit price, subtotal, tax, order total). I only received an email saying "Your apple id was just used to purchase Whatsapp Messenger from the App Store on a computer or device that had not been previously been associated with that apple Id. You may also be receiving this email if you reset your password since your last purchase". Please reply ASAP. Thank You.

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I did not receive my in-app purchase

    Hello,
    Before you read, I apologize if this is in the wrong category.
    About 2 days ago I purchased gold in "Temple Run 2" for $4.99(in-app purchase). I didn't get the gold, and it charged my iTunes account. I got the receipt. I made the purchase on 3G, maybe it lagged out but still charged me.
    Is there any way to get my gold or my $4.99 back? I don't want to make a huge deal about $4.99, though.
    Thanks,
    brad98g

    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • HT203167 I did not receive my in-app purchase in Monopoly Hotels.

    How do I get refunded for an in-app purchase I didn't receive?

    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • Why did my money deduct but i didnt receive my in-app purchase

    I have bought a in-app purchase and is hasn't showed up in my game... Is this a glitch of does it take time? Game is Clash of clans and the in-app purchase was gems. It took the money away but i didn't receive the in-app item

    Contact iTunes
    Apple - Support - iTunes - Contact Us

  • HT4009 Never received my in-app purchase

    I made an in-app purchase and never received it--how do you go about getting it?

    contact iTunes store support.  There's a link at the bottom of every page in the iTunes store on your computer.

  • I did not receive an in-app purchase

    Monopoly Hotels:  I made an in-app purchase of Monopoly Money, but it never got credited in my game.  I have not been able to find anything on the Support page regarding this.  I went into my account, found my purchase, clicked on "report a problem" but I haven't gotten anywhere with that to actually report a problem.
    Any ideas?

    What happened when you click on the link and tried to report the problem?
    Yuou can contact iTunes by:
    http://www.apple.com/support/itunes/contact/

  • HT4009 i never received an in app purchase

    I purchased 14.99 stack of gold bars in the monopoly hotels app , but i never received them .

    I have the same issue with buying donuts from The Simpsons: Tapped out. It timed out when I made the purchase so I tried again and the same thing happened.
    Later that evening I receive two invoices for the purchases, $10.49 each. I tried all the troubleshooting items on the site here and they still didn't appear. I've contacted the game vendor as the Apple site says and the vendor, EA, are telling me to follow the same process and to contact Apple if I have any problems!
    Where does one contact Apple about it? There's no problem submission on this lousy "support" site, instead they make the customers talk to each other about the issues. As this site points out, in app currencies are not transferrable so unless another Apple customer is going to give me $20.98, I don't see how other customer's can assist.
    EA is asking me for a litany of details about my device and quite frankly I don't feel as though I should be doing any of this. I don't see why EA and Apple can't sort it out amongst themselves to either refund my money or give me what I've paid for instead of passing the buck on to each other.

  • [IMPORTANT] I didn't receive invoices for my purchases

    Hello,
    I have an iTunes Store account for my company Studio Ziveri Srl. The account is francozi (at) studioziveri (dot) it.
    I have purchased some apps and music for my company in dates 06/16, 06/13, 06/18 and 06/27.
    I have never received mails from iTunes with the invoices so I urgently need them now and I didn't find a link in iTunes to re-print or re-send them.
    Thanks in advance.
    Kind Regards
    Franco Ziveri

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT203167 I didn't receive the item I purchased.

    I am playing Campus Life and tried to purchase diamonds from itunes. I got charged but never received the diamonds. What can I do?

    If you haven't received it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I dont receiving the In-App Purchases

    im buy gem from clash of clans game and i dont receiving the gems.but i pay money.im mailing to apple support but they dont answer me...im so angry from apple support becuse they dont help me:( ...im mailing to supercell support and they say mail to the apple support...

    And you were using the 'report a problem' page to contact them, and it appeared to work ok (and you've checked the spam folder as well as the inbox on your email account) ?
    You could also try contacting iTunes Support via this page (and include the order number, which should on the receipt or from your purchase history) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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