Didn't receive my recovery disc

Hi,
I ordered a recovery disc last month and had it shipped to my friend.
She told me she didn't get the disc yet.
Can somebody tell me what to do? thanks.
My Order Number: HKB487-01

Hi,
This is a User Forum, so my best suggestion is that either you or your friend call HP directly and find out what has happened - you will find the relevant telephone numbers through the links below.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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I didn't receive any recovery cd

So I recently purchese a macbook pro (after lion came out) I thought that we are suppose to get recovery cd's and things like that but i didn't get any cd the onlything i got was a cloth, one instructor manual i was wondering if that's normal

See Here for
About Lion Recovery
http://support.apple.com/kb/HT4718
Lion Recovery Disk Assistant
http://support.apple.com/kb/HT4848

REG: Recovery Disc - HP Pavilion G6-2231TX

Dears,
I have replaced my HDD and I not able to recover the OS. I logged new ticket in HP support and i sent my bill copy to the mail id which is given by support engineer from HP. I have received a mail regarding that ticket is closed with the comments "The recovery disc was Posted to address given in the Bill copy".
Query:
I didn't receive the recovery disc via postal, even 3 days past after the ticket was closed. Anyone can help me, what to do now or how can i track the postal?

Hello Aravinthan,
I have raised this post to the appropriate team for review. Someone should contact you via private message in these forums. It may take up to two days for someone to contact you. Private messages can be checked by signing in and clicking on the envelope icon at the top of the page.
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Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Windows 8 recovery disc #2 not working

Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
So I take the disc and put it in my work laptop. With an external patch cable I attached the new HDD to my work laptop, and manually tried to copy the BASE23.SWM file to the HDD. The operation eventually goes into an infinite loop trying to copy the file. The same happens when I try to t copy the file to my work HDD (so I know it's not an issue with the new HDD). Also, other SWM files can be copied from the same disc, so it looks like the BASE23.SWM file is corrupt on this disc.
What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
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Tried to update to newest version. I got error because i didn't have this recovery program disc that was supposed to come with the purchase but it didn't and now my ipod touch 8gb won't connect with itunes and is stuck on a connection with itunes screen

I tried to update to newest version via pc. I got error because i didn't have this recovery program disc that was supposed to come with the purchase so it says, but it didn't and now my ipod touch 8gb won't connect with itunes anymore and is stuck on a screen displaying an itunes icon with a usb icon.

oke i'm not done with the whole thing, but i'm doing that right now. Most of the advice I've already read didn't work and at a certain point it said something about shutting down programs then restart. but i notice that there are some pretty important system things in that list and i don't want to mess up my pc :s i'm not a pc genius... and because i'm dutch and my pc-language is in dutch I often have trouble translating and well... i don't always understand the technical stuff in all the articles -_-

HT1414 My daughter tried to upgrade her ipad, received as a gift from last year, with ios 7 last Saturday a.m.; since then she couldn't turn it on. I tried to follow your steps to recover it but wouldn't work(&don't have recovery disc). What do I do now?

My daughter tried to upgrade her ipad, received as a gift from last year, with ios 7 last Saturday a.m.; since then she couldn't turn it on. I tried to follow your steps to recover it but wouldn't work(& I don't have recovery disc available). What do I do now?

Try using another computer. I had the same problem, repeated the given solution many times and each time it failed. Then I connected ipad to another computer and it worked immediately. Then I used the first computer to restore a backup.

Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
Short version (my actual question) - obviously I did a "clean re-install" the first time, since it was a brand-new hard disk, so everything on the Recovery Discs was used, and I don't remember exactly what happened during the install. But is there a way to do a "short version" - re-installing JUST the Windows OS (or "repairing" just that) - so that I don't have to also re-install everything already on my laptop (which all seems to be working fine - the only thing is I can't do the Windows/MS security updates, or any of their updates at all - but everything else seems to be working as normal - I did get my HP Support Assistant back, which runs and always tells me there are no problems to report). I don't remember if the Recovery discs ask you if you want to "ire-nstall or repair only the OS" or "do an entire, clean re-install" or not.
Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail):
About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems.
The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful." I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
“COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
(Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
“the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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Bootmgr missing after recovery discs

Hello,
So I have recently had to factory reset my laptop which wiped everything clean including losing a restore point. I purchased the 3 recovery discs from HP 2 x Win 7 recovery media DVD's (Part 1 and 2) and the application and driver recovery DVD.
When going through the restore process the 2 recovery discs were absolutely fine whether the app and driver DVD was ejected after 5 seconds saying the computer didn't need it and it would be recovered from the hardrive. When I press finish and it restarts itself the screen goes black and comes up with a message saying "BOOTMGR MISSING CTRL + ALT + DEL to restart".
The order of the boot menu is the internal CD/DVD ROM first then the hardrive which I worked out in the BIOS menu.
Not sure what to do next especially as it doesn't want to accept the app and driver dvd. And have tested the HDD and Memory both passed no problem. I have tried removing the HDD and rehousing it then retesting it but made no difference to result.
Help!

HI @Grantc42 ,
Welcome to the HP Forums!
It is a terrific place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that when you tried to do a recovery from the disks supplied by HP after the first two it informed you that the remaining two were not required and would be recovered from the hard drive. The boot order is set to optical drive first and hard drive second. When you tried to boot to the hard drive you received the error ""BOOTMGR MISSING CTRL + ALT + DEL to restart. You have tested the hard drive and memory and no issues were found
Try changing the boot order to hard drive first
Restore the defaults from the bios screen. This will allow it to scan for the attached hard ware.
If the issue remains, I would try a full recovery one more time and if the issue remains contact HP support for further assistance.
HP PCs - Performing an HP System Recovery (Windows 8)
HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Recovery Disc & new ProBook 4530s

How do I create a recovery disc for a new ProBook 4530s with Windows 7? I can't find Recovery Manager software on the pc and the pc didn't ask me if I wanted to create a recovery disc.

Hi:
I don't think you can create a recovery disk on a 4530s.
It should have a recovery partition which you can use to restore the PC by striking the F11 key at the splash screen and launching the recovery process. Of course a recovery partition is useless if the hard drive dies, or you want to install a new HDD.
You can order a quick restore disk set, which I always do for all my HP business PC's and notebooks for $10, if you live in the USA or Canada. If you don't live in the USA or Canada, skip to the bottom of my post for instructions to order.
Here's how:
1. Write down the part number and serial # on the bottom of the computer on the white tag. The model # is an HP-Compaq 4530s, but the part number will be found on that white tag below the serial #.
2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).
3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (4530s).
4. Have a Master Card or Visa ready for purchasing. You will be charged $10.00.
You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.
If you don't live in the USA or Canada, contact HP Support by telephone for the country you live in at the link below. If they have a separate number for business PC's/notebooks, call that number. You will need to provide the customer services rep the same info as above (model and serial #).
Costs range from free to more than $10 depending on where you live.
http://www8.hp.com/us/en/hp-information/summary/ww-support.html
Paul

Need feedback regarding the recovery discs

Hi,
I have recently acquired a T61 with Vista Business. It did not come with pressed rescue CDs, therefore I immediately generated the set of 10 recovery CDs using the Lenovo software.
I will have to move some partitions soon (to install BSD and other experimentations). The computer came with 2 partitions, the first one being a 6GB containing the recovery part and the second one being the installed system. If I remove them (or move them), will the recovery CDs recreate these partitions, reformat and reinstall them as initially? Even if I completely wipe the drive and remove all partitions? Or are there differences (do I need to redo the initial partitioning again) ?
Thanks in advance.
Message Edited by zeb on 04-28-2008 11:57 AM

The recovery media should return the machine to the same state you received it in. My TP has shipped and the first thing I plan to do is to create the recovery CD/DVDs AND make sure they work before experimenting.
..."I immediately the set of 10 recovery CDs"...I assume you meant that you made the set yourself, right?
There are some reports of people who ordered VistaBus also receiving XP downgrade recovery discs, but they didn't realize that and neglected to make their Vista recovery discs from the HD before messing with the partitions.

Elitebook 8440p - recovery disc creation & booting from an external drive

I have a brand new Elitebook 8440p & I have a couple of issues that I cannot seem to resolve.
1. I expected to get some sort of system install, or recovery or repair discs - or the ability to create such disks with this laptop. Nothing came with it, and I cannot find any place to create some sort of system recovery disks, nor is there anything listed for this laptop on the HP site to acquire them from HP. I am not comfortable having no way to recover this computer should a hard disk go south. Any ideas how to create or get an op system disk or recovery discs or something?
2. I have an encrypted company/business hard disc inside the laptop for work. I also have the original hard disk that came with the computer in an external eSata/USB case. I have configured and installed software on the external drive to include my personal software and programs, leaving the company hard disc inside the laptop for business use only. However, I cannot make this laptop boot from the external drive if the company drive is inside the laptop. I have read and tried everything, but if a drive is inside the laptop, it will not boot from the external eSata/USB drive. If I simply remove the laptop hard drive, it boots perfectly from the external drive via eSata and works fine. How do I manage to get this laptop to boot from my external drive without having to remove the internal hard drive?
Any help or ideas someone can offer are greatly appreciated. Thanks very much.

Hi, Rich:
If you live in the USA or Canada, you can get a set of restore disks from HP for $10. I am surprised you didn't get a set but maybe they only come with the business desktops.
Here is how you order them:
1. Write down the part number and serial # on bottom of the computer on the white tag. The model # is an HP-Compaq 8440p, but the part number will be found on that white tag below the serial #.
2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).
3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (8440p).
4. Have a Master Card or Visa ready for purchasing. They don't take Discover. You will be charged $10.00.
You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.
Sorry, I can't answer your second question. I assume you have already tried hitting the F9 key at the HP splash screen to select the device to boot from?
Paul

Recovery discs do not work with new hard drive

Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality. I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new. After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection. Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks. HP are most certainly shocking builds from my experience. Then just last week the hard drive just craps itself and the laptop no longer will boot up. I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7. I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message: "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success. Tried booting from startup etc and various things suggested on help forums. Please tell me I am not stuck with this version of windows. Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer. These discs worked perfectly before but now with the new hard drive will not load at all. I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it. This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge. I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

HP Recovery Discs - Unofficial Install Guide Rev A

I was so frustrated by the responses by the support people on this forum that I finally Googled " HP Recovery Discs stop at 12 %". The flood gates opened. This problem had existed for well over a year and a half. The support people involved in helping me were well aware of this specific problem and it affected many HP desktops and laptops. They had provided me with some of the tools needed to get these discs to work, but I still feel that they provided me with more misleading info than good. I hope people can read this guide and use it. Please add to it and correct it, if needed. Here goes. Download "Partition Wizard", it's a free program you will have to burn to a CD. If you don't know how to burn .iso files, you'll have to learn. Use it to write zeros to the whole drive. Then create a NTFS Partition and format it. You'll have to hit the "Apply" button after each command. Be aware you will lose all of your data on this hard drive. Next you'll have to download the "Cyberlink Recovery Discs Utility" (HP sp44645). This utility is needed to setup your hard drive to accept the Recovery Discs, some believe this creates a HP tattoo on the drive. Running sp44645 as administrator creates another bootable disc. Boot it and let it run until you see the green check mark. Remove the disc and power down. Without the disc in the drive, power back up and let it go until it fails to find a boot source. Install your first HP Recovery Disc and power down and power back up. Follow the on screen prompts and answers any questions. After removing the second DVD, it will probably get stuck at the 12% mark. This is common and could go on for 16 hours, yes 16 hours. Mine took around 8 to continue and it still takes a long time after that. It will ask for the " Drivers and Apps" disc which I didn't install. When it completed, I found that that drive still had everything exactly like a fresh out of the factory machine. All on the bloatware and junk that most people delete was still there. I'm not sure if the third disc would update all the stuff I was trying to get rid of or what it was for. Anyway, for me it wasn't needed. The Windows 7 OS and all of the device drivers were intact. Next, I did a "Minimal Recovery) from the Recovery Partition. This did get rid of most of the junk, but I still had to delete all of the HP Mediasmart software. I find my own software is better and faster than any solutions they provide. I'll leave that up to you. I hope this helps a few people and HP gets off their butts and admits they have a problem with these discs. If you still need more help Google " HP Recovery Discs 12 %", one thread stretches 11 pages and is wear I draw most of this onfo from. These are the real people that deserve the credit for this guide, I just felt it was needed. Good Luck.

You don't have to format it after zeroing, the sp44645 will get recovery working since it was specifically made to solve the new/blank hard drive issue.
I was so frustrated by the responses by the support people on this forum
We are all volunteers here, users just like you, sorry you did not get good advice, this issue had me baffled for a while, it cropped up all of a sudden for many users, sometimes we suggest things that don't work in hopes of finding a solution.

My usual iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc..

My usual Apple ID/iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc.. How do I get the Apple ID I want to use working again? Help.

Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy

Recovery disc does not work for Satellite A100-197

I am working on a A100-197 that would not boot into ordinary Windows but was able to boot into Safe mode.
I used MSConfig to turn off everything at startup and all non-MS services. No good.
I used system restore. No good.
I scanned for viruses, rootkits etc. None found. No good.
I copied data to another hard drive using safe mode with networking and inserted the recovery DVD.
Went through unpacking and got message telling me to remove DVD - did this and system appeared to freeze.
Hit the exit button and it rebooted but Windows froze (the moving blobs stopped moving). Tried safe mode
but got a message saying that the system installation did not finish.
Tried the recovery again but this time I left the unpacking screen at 100% overnight to see if
it did anything. It didn't. Clicked exit and got the same as above.
Formatted HDD in partition magic and tried again. No good.
Created 5GB FAT32 partition and copied DVD files to FAT32 partition. Tried to run the unpacking program
from DOS. It refused to run in DOS mode.
I'm thinking of linking the hdd to another machine and running RecoUnpack.exe from a working PC to
unpack the image files onto the laptop HDD, but this is crazy - the recovery disc is supposed to recover the
system. What else can I try?

Thanks Dennis. I was starting to think similar things myself.
There was a program installed called Daemon Tools which uses
SCSI Pass Through Direct (SPTD) layer. My analysis suggested this was the rogue
program but I followed all the uninstall procedures and couldn't seem to solve the problem.
I don't suppose (and I've never had anything like this before) that it could have fouled up
something in the hardware layer? I tried resetting the BIOS to default settings. Maybe I should
flash the BIOS? Could it have altered any other ROM on the laptop? Is there other ROM on
the laptop?
I hate software that ruins computers! Why can't people just use their b***** machines for sensible
things?

Didn't receive my recovery disc

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