Didn't receive serial number after purchasing product

How long do I have to wait?  I started an online chat with customer care but haven't heard.

Datadink69 which Adobe software title or service did you purchase?

Similar Messages

  • Where to find serial number after purchasing numbers online

    where can i find the serial number after purchasing numbers online?

    As I wrote in another thread in this forum earlier today, you probably have the trial of iWork '09 on your hard drive. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

  • TS1702 how to find the serial number, after purchase Pages online?

    how to find the serial number, after purchase Pages online?

    If you downloaded the standalone trial version of Lightroom, it will be necessary for you to uninstall that version. Then you will be able to install Lightroom through the creative cloud application manager. After you install Lightroom that way, just double-click on the catalog that you have already started.

  • Photoshop prompts for serial number after purchasing photography subscription

    Hello, recently I got photography subscription. After signing into cloud photoshop asks me for a serial number.
    I had a chat with adobe representative who recommended me to contact tech support, he stated that on Adobe side I have no subscription registered (though I have one in my user profile and I have an order id).
    On contact page it's been said that support is overloaded, so here I am ...

    The My Products may only show things that have been registered, which you cannot do because PS-CC is asking for a serial number, so maybe it is normal that nothing is listed, there, yet.
    Check for evidence of your subscription, here, in the orders section:
    https://www.adobe.com/account/account-orders.html
    For mine, I see both a subscription purchase confirmation and a list of the monthly transactions, similar to what is listed in two parts on creative.adobe.com.
    If nothing is listed at this www.adobe.com link then there may be a purchase problem due to non-Adobe payment order servicer, and you may find relief with someone like the Beverly that seems to fix people's purchasing/credit-card issues, after they post to this forum; however, your forum-post subject, which mentions serial-number problems, not purchasing problems, suggests a tech-support solution so it may be overlooked by someone like Beverly.
    If something is listed for your purchase on www.adobe.com then the issue could be a problem with licensing or the CC Manager app data stored on your local computer, whatever is making PS-CC think it needs a serial number, and probably someone from tech-support needs to connect remotely and hack something to get PS-CC to figure out you are licensed.  Usually logging out and back into the CC manager is enough to have the CC Manager rescan and figure things out, but that is usually for cases where a serial-number isn't being asked for and the CC Manager app doesn't see that PS is licensed.
    Another thought is that maybe the type of purchase you made via DigitalRiver does have some sort of serial-number associated with it that would be included in some order confirmation correspondence, so check any e-mails or digital-receipts that you received as part of the order process to see if a serial-number is listed.
    Finally, where did you get the version of PS-CC that you installed?  If it was not from the either a button in the CC-Manager app or an icon on the creative.adobe.com pages then it may be the wrong version and the fix would be to uninstall what you have and download and install the CC-Manager/Creative version, and it might be worth doing this, anyway, even if you do think you installed the right version, in case something didn't quite work in the first install.  I don't know if your European location would cause the wrong version to be downloaded.

  • How to get a serial number after purchase

    I downloaded Lr and trialed the product for a month.  I then signed up for the monthly fee which included Ps.  I can access Ps but when I go to Lr it asks me for a serial number which has not been supplied.  On the help pages it states "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch".  I have closed down my Mac overnight but on opening up it still asks me for a serial number so I cannot open Lr?  Help!

    If you downloaded the standalone trial version of Lightroom, it will be necessary for you to uninstall that version. Then you will be able to install Lightroom through the creative cloud application manager. After you install Lightroom that way, just double-click on the catalog that you have already started.

  • Premiere Pro CC asking for Serial Number after purchasing

    Hello,
    I purchased Premiere Pro CC last night. After downloading, it is asking for a serial number. But, I can not find a serial number at all in my order. Asked someone on chat, and they said something was wrong with the program, but then we lost a connection. Please help!!

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  • HT202159 Never received serial number after downloading pages.

    How do I go about getting a serial number for pages? I purchased the app after the 30 day trial ran out, but never receieved a serial number. Once I do activate pages, will I love the already saved files from the past 30 days?

    To put that more clearly:
    You have to trash all of the demo version, before the bought one will work:
    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
    Peter

  • Error message with a Serial Number after purchasing CS6 Design Standard

    Hello everyone,
    I have an error message "we are unable to validate this serial number for CS6 Design Standard" when using my official serial number.
    I got the Serial Number from my Adobe ID account and e-mail purchase validation.
    And no phone number to contact. Someone knows what I could do ?

    You should Contact Customer Care via chat; phone support is only available Mon-Fri during US daytime.

  • I never got my email for serial number of purchased product

    Hello, I was wondering when I will receive my email with the number to start my cloud?

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • Question - purchased teacher edition. submitted info, have not received Serial Number?

    Question - purchased teacher edition. submitted info, have not received Serial Number?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If YES, read below
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If NO, you need to contact Adobe
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I purchased Adobe Acrobat XI Standard. How do I get my serial number after sending in the redemption

    I purchased do i get my serial number after posting my redemption code?

    Hi Kerk,
    Please refer the KB Docs : http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html
    Regards,
    Ravi

  • I never receive my serial number for my product by email and I don't see in my product online.

    How to find my information. The Adobe service is really bad for that...
    I think to cancel everything !!!

    Hi Rahul,
    I’m ok now. I solve my problem on your chat Tuesday this week.
    Thanks for your help.
    Have a great day !
    <mailto:[email protected]> Carole Gillant 
    Assistante de Direction | Coordinatrice clinique
    Executive assistant | Clinic coordinator
    Connaissiez-vous notre clinique-école? Renseignez-vous  <http://www.epoqosteopathie.com/infoClinique.php> ici! |  <https://app.cyberimpact.com/clients/4704/subscribe-forms/B4FA8F33-35EE-4035-8B24-5888D47EF 268> Abonnez-vous à nos infolettres en cliquant ici.
    Did you know about our school clinic? Find out more  <http://www.epoqosteopathie.com/infoClinique.php?> here! |  <https://app.cyberimpact.com/clients/4704/subscribe-forms/0236388F-90FC-4D89-B310-3499CC7C7 556> Click here to subscribe to our newsletter.
    <https://www.facebook.com/ecoleprofessionnelledesosteopathesduquebec>    <https://plus.google.com/u/0/b/113483650816849309191>    <https://twitter.com/EPOQosteopathie> 
    De : RahulTyagi4you 
    Envoyé : 30 avril 2015 06:48
    À : EPOQ BROSSARD
    Objet :  I never receive my serial number for my product by email and I don't see in my product online.
    I never receive my serial number for my product by email and I don't see in my product online.
    created by RahulTyagi4you <https://forums.adobe.com/people/RahulTyagi4you>  in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7497853#7497853>

  • I cannot retrieve the serial number of the product i have purchased and installed once on my PC

    i cannot retrieve the serial number of the product i have purchased and installed once on my PC?!!!
    and there is no way to connect to anyone to get it.

    Hi,
    If you have purchased multiple license, please go to About_LWS to know how to Retrieve Serial Number.
    Thanks,
    Saurabh Rai

  • CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    start the installation of design premium cs5.5 just to make sure you're using the correct serial number.  once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs.  at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
    on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
    or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6.  it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

  • Why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    Hi There,
    Kindly try the following steps:
    Sign out and sign in to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
    Sign in, activation, or connection errors | CS5.5 and later
    Thanks.
    Atul Saini

Maybe you are looking for