Didn't receive Victory Can Be Pre-Ordered points

I pre-ordered Middle Earthhadows of Modor. I picked up the game on the release day. I recently looked at my point history and noticed I didn't get the Victory Can Be Pre-Ordered bonus points. This other forum I frequent, others said they also didnt get points either. 

Hi jgonzales14 and Ninjaskrzypek,
As you may have read in other similar forum threads, it can generally take up to 20 days for bonus points to post to a member's My Best Buy™ account.  If your pre-order of Middle-earth: Shadows of Mordor was picked up or shipped within 7 days of the games release (9/30/2014), then you should qualify for the 500 bonus points.  From what I can see, both of your pre-orders should qualify for the bonus points.
With that all being said, if you do not see the bonus points post to your My Best Buy™ account within 20 days, then please do not hesitate to send me a private message and I will make sure they are added.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Thank you for connecting with us and game on!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • "Victory can be pre-ordere​d" missing points

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    Hey OmarMendez,
    Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
    I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Victory Can Be Pre-Ordere​d not showing in my purchase history

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    Hello Jeramiah,
    It typically takes 15-20 days for base points and pre-order bonuses to post, so you won't necessarily see an entry for your Call of Duty: Advanced Warfare purchase quite yet. The points associated with the pre-order bonus certificate may also not appear as pending and instead simply be available for use at the end of that timeframe.
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    Hey PrimetimeHero,
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    As explained in our Get $10 offer announcement thread, pre-order bonus certificates do not typically post for 15-20 days after an eligible title has been shipped or picked up at one of our U.S. retail stores. The associated points may also never appear as pending, and instead simply be listed on/around the original order date once that timeframe has passed. If you still haven't seen record of your bonus certificate after that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
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    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • No "Victory can be Pre-Order Bonus" not showing up?

    I've pre-order quite a few games from your $10 in Rewards Points promo.  I'm just writing to say that two games I pre-ordered and picked up have the base points applied but when I look at the details there is no mention of the 500 bonus points.  The games are Halo Master Chief Collection (ordered on 8/12/2014) and Assassin's Creed Unity (05/05/2014).  These were both placed on BestBuy.com.  If you could give me some clarification on this issue, I'd appreciate it.
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    Hello hollywoodhags,
    I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on BestBuy.com on/around the date you placed your order. If you don't see record of your bonus certificate after that 15-20 day window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
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    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Did not get my pre order points (best buy rep help me)

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    Hi aaronc80,
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    Thanks for purchasing your copy of Call of Duty: Advanced Warfare with us, as well as for taking the time to post!
    Aaron|Social Media Specialist | Best Buy® Corporate
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