Diff. between Sales order and Service order

Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advance

Hi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny.

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Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
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Deethya.

CLOSED

Difference between Project call off order and Service order

Hi,can anyone please explain to me the
Difference between Project call off order and Service order
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SS

Hi SS.
Please post your query to Project System (PS forum for getting quicker answers.
/community [original link is broken]
Yuo may please close this thread.
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Plant Maintenance order and service order

Hi ,
Please let me know When we come Plant Main order and Service order.
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hi:
Customer Service is linked to Plant Maintenance module of SAP. Technically speaking SM/CS isn't a module. Primarily it uses parts of the PM and SD modules.
The PM module is used mainly for eqiopment, functional location, order, notifications, maintenance plans, etc (same as PM).
The SD module is used for billing, contracts, sales orders, etc.
The main interface between the PM and SD module is called Resource Related Billing (DP80, DP90, etc).
The Customer Service have a lot of process one of them is:
Create the notification IW51 -> create de Service Order -> create Quotation DP80 -> Modification Service Order IW32 Accept the Quotation once accept the system create automatic the sales order to copy of quotation -> and billing the sales order VF01.
Other process is:
Create the Notification IW51 -> create de Sales order -> and billing the sales order VF01.
Other Process is:
Create the notification IW51 -> create de Service Order -> create the sales order DP90 -> and billing the sales order VF01.
Other Process is:
Create a contract type WV VA41 -> create de Service Order -> create the sales order DP90 -> and billing the sales order or contract VF01.
Or
Create a sales order RA or RAS VA02 -> create de Service Order -> create the sales order DP90 -> and billing the sales order or contract VF01
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Difference between Frame order and service order

Hello guys,
Can anybody tell me the difference between the Frame order and work order in system point of view?
Which are the steps for doing the

Hi Sam,
Framework order: -
Purchasing document used to procure materials or external services. Instead of stipulating a specific delivery date, this type of purchase order has an extended validity period.
Framework orders are defined via the document type FO. They are used in accelerated procurement processes in connection with maintenance/ servicing plans or invoicing plans, and for blanket purchase orders (purchase orders with limits).
A framework order covers multiple procurement transactions over a longer period in cases where the administrative costs of processing discrete POs would be disproportionately high.
Services Order: -
Used as a means of documenting service and customer service activities
in Logistics - General (LO),, Order comes to
Describes a task which is to be carried out within a company.
The order specifies:
    - which task is to be carried out
    - when the task is to be carried out
    - what is needed to carry out the task
    - how the order costs are to be settled
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DMS Object Link at Maintenence Order and Service order level

Hi SAP Gurus,
We had a requirement for maintaining DMS Object at Service order and maintenence order level, as Standard DMS does not provide any Standard Object link at Order level, we went for development and following the Standard procedure i could bring the Order Tab in CV01N Object Links, and also i could search the relavent maintenence order and maintain documents relevant to it,
But the biggest problem now is i could not create DIR from the Maintenence or service order screen IW31, and the document i have placed at the order is not visible in the order screen at all,
i know it is some sort of enhancement in the Order screen to allow DMS Documents to appear in the Order screen to provide this funtionality.
let me pls know what exactly has to be done, as there is no config at the order level to get the DMS Screen, as DMS is not a standard object at the order level.
one approch as suggested is modifiying the Order screen or using Screen Exit Enhancement for Order but not sure which one to use or how to move ahead,
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Priya S

Dear Christoph Hopf
Many Thanks for your answer,
i went through the said SAP Note, but it only speaks about the notifications level, where SAP itself has provided the standard DMS Object links, and iam in latest ECC-6 version where this note is taken care of i think,
iam looking for creating DMS Document (DIR) from the maintenence Order IW31 transaction screen, and have developed new Object link for Maintenence order,
but the main problem is, iam not able to create DIR from the IW31 Screen directly as Maintennce order is not a standard SAP Object,
please let me know how to get the list of documents that i have attached to a maintenence order to appear in the IW32 maintenence order screen, and also we need to create the documents (DIR) directly from IW31 / 32 screens.
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PriyaS
Edited by: Priya S on Aug 19, 2009 1:50 AM
Edited by: Priya S on Aug 20, 2009 1:54 AM
Edited by: Priya S on Aug 24, 2009 6:24 PM

Repiar and Service Order

Can someone please explain step by step procedure involved in dealing Repair Orders and Service Orders from customers.
I understand it is integrated with Sales and Distribution but please explain simple terms and transaction flow and key parameters and master data involved. Thanks in advance

Hi,
[Repair & Service Orders|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
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Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
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Priyabrata

Relation between Sales order and Production order

Hi,
In Make to stock scenario how the relation between Sales order and production order are related.In which table we will get the related fields (expect AUFK,VBAK,AUFO).
warm regards,
Surendar reddy.

The relation between sales order and prodution order is as follows.
Pass AUFNR to AFKO/AFPO Get AUFPL.
Pass AUFPL to AFVC Get BANFN.
Pass BANFn to EBAN Get EBELN.
Hope this works .
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Lakshmi Prasanna Gandham

Relationship between a Sales Order and Purchase Order

Dear All,
Can we create a relationship between a Sales Order and Purchase Order.? If yes, then how can we do that.
or how can we relate supply and demand..
Please update...
many thanks in advance...

It's easy
refere to my blog for complete Query between
OM - Req and POs.
http://eoracleapps.blogspot.com/2009/04/oracle-order-to-cash-queries.html

Difference between sales order and credit order

Hi friends,
can any explain about difference between sales order and credit order in SAP.
Thanks and Regards.

Hi Narayana,
This Depends upon your Client Requirement.
If you are using the Credit Management to your client. then you maintain certain checks like Simple Credit, Automatic Credit at Sales Order Level.
If the Client want a seperate Document type for Credit Sales and Normal Sales if having Purpose.
Other wise you can use only one Document type for both,because in Standard Sap, For Cash Sale have seperate Document type.
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Difference between Sales Order and Rush order

Hi
Whatu2019s the Difference between Sales Order and Rush order
What are the customizations for Sales Order and Rush Order?
Thanks
Mahesh

Hi Kumar,
coming to customization in between SO(Rush order) and OR(Standard order).
Go to VOV8 T.Code.
The Rush order has the details as "Under Shipping tab",
There will be "X" mark in the immediate delivery .
the Rush order will be having the order related billing.
But the Standard order can be either Order related or Delivery related.
In Standard order after creating the order we are going to create the order we are going to create the delivery by using "VL01n" T.Code.After that we are going to create the billing by using "VF01" T.Code.
Regards,
Mohan.
I think you understood if you need any other info. pls ask.

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Diff. between Sales order and Service order

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