Differance bitween Tickets & Errors

Hi All,
Can any one tell the differance bitween Tickets & Errors
Plz reply back me at [email protected]
Regards,
Kiran

Hi Kiran
In support environment

Tickets : If the user face any problems like the duplication in the out put in
report or any misamatches or errors in totals .Not updating the latest data or what
ever he will raise a ticket according to the business effect he will make the
seveirity 1-4 1 is the high priority and 4 is the low priority .
Erros: Coming to the errors we can broadly speak this eroors r like
load monitoring issues as wellas failures .
In Develop ment environt ment
Tickets: New requirements like report preparations are datatarget
requirements .
Errors: Typically they are like data mis matches when we compare
with source and bw systems .transportation errors and even routins tooo.
Regards
RMK
***Assigning pointz is the only way of saying thanx in SDN**

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