Difference between service agreement and service contract

Hi gurus
please explain the exact difference between service agreements and service contracts

Hi rajaram,
Service agreement contains only pricing details.
While in case of contracts it contains pricing details, warrenty details & sla details.
Pricing agreement is a subset of contract.
Best Regards,
Pratik Patel
Reward with points if it is of any help to you!

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Whatu2019s the Difference between sales order and service order?
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Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

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Can any body tell me the actual difference between Change request and Service Request. Does it have any difference ? Or they are same.

Are you referring to the project Specific Terms ??? If yes, then following are the differences.
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Dear Gurus,
what are the differences between standard procurement and service procurement &
advantages of External services management?
Thanks...

hi,
In std procurement we procure materials while in the service procurement we procure services...sap has given these two differently may be bacause while procuring the services you never know in advance that how much exact amount is req. just because you don't know for eg wether there is any req. of changing the parts, or general maintenence or anything else...
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Could you please let me know the exact difference between support desk and service desk.
Infact i am looking forward for good material or doc depicting their functionality aspects.
I will reward points for sure.

Hi Prakhar,
here's a good site for Service Desk docs.
https://websmp105.sap-ag.de/solutionmanager
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Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.
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I think the first agreement document is EULA (end user license agreement). The second is your request.
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1. Can anyone explain me the difference between scheduling agreement output
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Hi,
If you have to deal with more complex situations, you can define a delivery cycle in the material master record in addition to the planning cycle. In so doing, you determine the days on whichthe vendor delivers his goods. The delivery cycle is entered in the material master record as a planning calendar in the Planning calendar field.
You enter a delivery cycle if the delivery date (or the goods receipt date) depends on the day on which you order the goods. For example, you carry out the planning run and place your orders on Mondays and Tuesdays. If you place the order on Monday, the delivery is made on Wednesday, if you wait until Tuesday to place the order, the delivery is not made until Friday
Where as Planning calander is Three character number (numeric or using letters) that specifically identifies a PPS-planning calendar. The difference between Planning calender and delivery cycle is If you have selected the MRP type "MRP" and have set a period lot-sizing procedure according to planning calendar, you enter here which planning calendar is to be used.
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Difference between Blanket PO and Service PO

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     Can anyone let me know the difference between the blanket PO and the service PO. Please let me know in detail.
Regards,
Ashwin

Dear,
BLANKET PO : For consumable materials supply for long period and reduce the entry work each time.
You can create a purchase order which has a longer validity period (for example a year) and an item-specific value limit. Using Blanket purchase order, it is possible to procure different consumable materials or external services, for which more detailed individual processing (purchase order, goods receipt, invoice entry) is considered uneconomical.
The materials or services are grouped under a heading or super ordinate term and represented as an item of blanket order. Prices for the individual materials are not recorded in purchase order.
A key advantage of blanket purchase order is reduction in processing costs.
-     Different materials and/or services are procured over a long period with a single PO item.
-     It is not necessary to issue separate purchase orders for individual procurement transactions.
-     There is no goods receipt or service entry process.
-     Neither RFQ nor contract can be created.
     It is possible to change the account assignment when entering invoice.
     You can also switch from single to multiple account assignment during invoice entry.
     If you have entered account assignment U Unknown in PO item, you must manually enter account assignment data
when entering invoice (subject to change has defined as permissible in CUSTOMIZING u2013 MATERNAL MANAGEMENT u2013 PURCHASING u2013 ACCOUNT ASSIGNMENT u2013 MAINTAIN ACCOUNT ASSGINMENT CATEGORIES).
CHARACTERISTICS OF BLANKET PURCHASE ORDER
     Order type FO (Framework order)
o     Validity period in header of purchase order (field selection).
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o     Account assignment category U allowed
o     No goods receipt or service entry
     Accounting data for the item suggested in invoices
     Additional or multiple account assignment possible in invoice verification
     Check of validity period and limit in invoice verification.
To be able to work with validity periods and limits in purchase order you must use document type FO and item category B.
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-     You cannot specify a material number in a PO item with item category B.
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Software Components for SAP Solution Manager 4.0 as of April 2007.
SAP_BASIS 700           Basis Component
SAP_ABA       700           Cross-Application Component
PI_BASIS 2005_1_700     PI_BASIS 2005_1_700
ST-PI     2005_1_700     SAP Solution Tools Plug-In
SAP_BW    700           SAP NetWeaver BI 7.0
SAP_AP    700             SAP Application Platform
BBPCRM    500           BBPCRM
CPRXRPM   400           SAP xRPM/cProjects/cFolders 4.00 (ABAP)
ST        400           SAP Solution Manager Tool
ST-A/PI       01I_CRM500    Application Servicetools for CRM 500
ST-ICO       150_700       SAP Solution Manager Implementation Content
ST-SER    700_2006_2    SAP Solution Manager Service Tools
ST (Solution Manager Infrastructure, tx solution_manager, SOLAR01)
ST-A/PI (Download modules to get data for service sessions, monitoring)
ST-ICO (Implementation Content - Business Process Repository)
ST-SER (Service Sessions as EarlyWatch Alert, SAP GoingLive Check, Setup System Monitoring, Central System Administration, Setup Business Process Monitoring, Service Level Reporting, ....)
See also SAP Notes:
- 707705 (www.service.sap.com/sap/support/notes/706705) for an explanation on Components for Messages (with lots of key words).
- 394616 (www.service.sap.com/sap/support/notes/394616) Release strategy for SAP Solution Manager
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Difference between Frame order and service order

Hello guys,
Can anybody tell me the difference between the Frame order and work order in system point of view?
Which are the steps for doing the

Hi Sam,
Framework order: -
Purchasing document used to procure materials or external services. Instead of stipulating a specific delivery date, this type of purchase order has an extended validity period.
Framework orders are defined via the document type FO. They are used in accelerated procurement processes in connection with maintenance/ servicing plans or invoicing plans, and for blanket purchase orders (purchase orders with limits).
A framework order covers multiple procurement transactions over a longer period in cases where the administrative costs of processing discrete POs would be disproportionately high.
Services Order: -
Used as a means of documenting service and customer service activities
in Logistics - General (LO),, Order comes to
Describes a task which is to be carried out within a company.
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    - what is needed to carry out the task
    - how the order costs are to be settled
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Difference between Scheduling agreement delivery schedule and PO delivery s

Dear All,
Please tell the difference between the Scheduling agreement delivey schedule and PO delivery schdule.
In PO itself, we can give the delivery schedule.
Then what is the purpose of making scheduling agreement and maintain schedule in ME38?
Regards

Hi,
Difference between Scheduling agreement and PO is while PO is a legal document whatever the delivery schedules you mention in PO, you are liable to pay for the entire qty in case of cancellation
In case of scheduling agreement, we have Firm Zone and Tradeoff Zone to provide some cushion against paying for the entire qty you have ordered
Firm zone: (go-ahead for production)
If the date of a schedule line lies within the firm zone, the vendor has the go-ahead to produce the relevant quantity with the assurance that the orderer will bear any and all material and production costs associated with the scheduled quantity in the event of subsequent cancellation by the latter.
Trade-off zone: (go-ahead for procurement of input materials)
If the date of a schedule line lies within the trade-off zone, the vendor has the go-ahead to purchase any input materials necessary to produce the scheduled quantity. The orderer will recompense him in full for such outlay (but not for any other production costs) in the event that he should subsequently cancel the scheduled quantity.
Schedule lines that lie beyond the firm and trade-off zones fall within the planning zone (forecast zone) and are for rough guidance only, being without any commitment on the part of the orderer.
In case of PO if you want to cancel the order, you are liable to pay for the entire quantity, while in case of Scheduling agreement if you want to cancel the schedule and if the days fall in Firm zone or trade off zone or planning zone you have to pay only for raw materials or assembled products according to the above description
Regards
Venkat

Sales Agreements and Sales Contracts

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Could anybody clarify me about what are the key differences between Sales Aggrements and Sales Contracts in SAP CRM 5.0 ?
Thanks in advance,
Sridhar Reddy.P

hi Shridhar,
A<b> sales agreement</b> is a long-term agreement between business partners in which you can define conditions (for example, prices and terms of delivery) and releasable products. These conditions and products are valid for all contracts or sakes orders that a customer creates with reference to the sales agreement.
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Hope it clears your doubt.
Regards
Arun Kumar

Difference between Service order and service contract

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Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

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Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

Difference between service agreement and service contract

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