Difference between Support desk and service desk

Hi All,
Could you please let me know the exact difference between support desk and service desk.
Infact i am looking forward for good material or doc depicting their functionality aspects.
I will reward points for sure.

Hi Prakhar,
here's a good site for Service Desk docs.
https://websmp105.sap-ag.de/solutionmanager
go to Media Library, technical papers, look for Service Desk Additional Information document.
Hope this helps
Salpi

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Difference between business activity and service process in transaction

Hi Friends,
Can anyone explain me the difference between business activity and service process in transaction category of service desk
Thanks & regards,
Shanmugam Balamurugan

Hi,
Activity means e.g.. sales call, customer visit etc.
But service process means after you sale your product if some service related issue arrives then that is taken care by this transaction.
Inspire by rewarding.
Regards,
Nikhil

Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Difference between Change request and Service request

HI All,
Can any body tell me the actual difference between Change request and Service Request. Does it have any difference ? Or they are same.

Are you referring to the project Specific Terms ??? If yes, then following are the differences.
Change Request - Suppose user is using a Sales Report which displays Revenue by Customer. Now the user wants to see the same by Product as well which is not available in the current report. So the user raises a Change request and the development team works on it to include the same and make it avaialable for the user.
Service Request - These kind of requests are more likely raised when the user needs access to some system (raise service request to Security team), wants to move a transport to the Production box (raise Service request to Basis Team)..etc.

Difference between std procurement and service procurement & advantages?

Dear Gurus,
what are the differences between standard procurement and service procurement &
advantages of External services management?
Thanks...

hi,
In std procurement we procure materials while in the service procurement we procure services...sap has given these two differently may be bacause while procuring the services you never know in advance that how much exact amount is req. just because you don't know for eg wether there is any req. of changing the parts, or general maintenence or anything else...
so due to this you use the value limits....
Advantage: As the services procured are not FIXED as in the std procurement, we do have flexibility for adding up the new services as per the req...
and as we provide the value limits, in the real time scenerio it doesnot cause any FI problem later...
Regards
Priyanka.P

SolMon 3.2, Difference between SolMon report and Service .sap report?

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last week i found one strange thing, there are differences between the reports of our local SoMon server report and report from service.sap (service message).
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Software Components for SAP Solution Manager 4.0 as of April 2007.
SAP_BASIS 700           Basis Component
SAP_ABA       700           Cross-Application Component
PI_BASIS 2005_1_700     PI_BASIS 2005_1_700
ST-PI     2005_1_700     SAP Solution Tools Plug-In
SAP_BW    700           SAP NetWeaver BI 7.0
SAP_AP    700             SAP Application Platform
BBPCRM    500           BBPCRM
CPRXRPM   400           SAP xRPM/cProjects/cFolders 4.00 (ABAP)
ST        400           SAP Solution Manager Tool
ST-A/PI       01I_CRM500    Application Servicetools for CRM 500
ST-ICO       150_700       SAP Solution Manager Implementation Content
ST-SER    700_2006_2    SAP Solution Manager Service Tools
ST (Solution Manager Infrastructure, tx solution_manager, SOLAR01)
ST-A/PI (Download modules to get data for service sessions, monitoring)
ST-ICO (Implementation Content - Business Process Repository)
ST-SER (Service Sessions as EarlyWatch Alert, SAP GoingLive Check, Setup System Monitoring, Central System Administration, Setup Business Process Monitoring, Service Level Reporting, ....)
See also SAP Notes:
- 707705 (www.service.sap.com/sap/support/notes/706705) for an explanation on Components for Messages (with lots of key words).
- 394616 (www.service.sap.com/sap/support/notes/394616) Release strategy for SAP Solution Manager
Best regards
Ruediger

Difference between Frame order and service order

Hello guys,
Can anybody tell me the difference between the Frame order and work order in system point of view?
Which are the steps for doing the

Hi Sam,
Framework order: -
Purchasing document used to procure materials or external services. Instead of stipulating a specific delivery date, this type of purchase order has an extended validity period.
Framework orders are defined via the document type FO. They are used in accelerated procurement processes in connection with maintenance/ servicing plans or invoicing plans, and for blanket purchase orders (purchase orders with limits).
A framework order covers multiple procurement transactions over a longer period in cases where the administrative costs of processing discrete POs would be disproportionately high.
Services Order: -
Used as a means of documenting service and customer service activities
in Logistics - General (LO),, Order comes to
Describes a task which is to be carried out within a company.
The order specifies:
    - which task is to be carried out
    - when the task is to be carried out
    - what is needed to carry out the task
    - how the order costs are to be settled
Regards,
Shyamal

Difference between Blanket PO and Service PO

Hi,
     Can anyone let me know the difference between the blanket PO and the service PO. Please let me know in detail.
Regards,
Ashwin

Dear,
BLANKET PO : For consumable materials supply for long period and reduce the entry work each time.
You can create a purchase order which has a longer validity period (for example a year) and an item-specific value limit. Using Blanket purchase order, it is possible to procure different consumable materials or external services, for which more detailed individual processing (purchase order, goods receipt, invoice entry) is considered uneconomical.
The materials or services are grouped under a heading or super ordinate term and represented as an item of blanket order. Prices for the individual materials are not recorded in purchase order.
A key advantage of blanket purchase order is reduction in processing costs.
-     Different materials and/or services are procured over a long period with a single PO item.
-     It is not necessary to issue separate purchase orders for individual procurement transactions.
-     There is no goods receipt or service entry process.
-     Neither RFQ nor contract can be created.
     It is possible to change the account assignment when entering invoice.
     You can also switch from single to multiple account assignment during invoice entry.
     If you have entered account assignment U Unknown in PO item, you must manually enter account assignment data
when entering invoice (subject to change has defined as permissible in CUSTOMIZING u2013 MATERNAL MANAGEMENT u2013 PURCHASING u2013 ACCOUNT ASSIGNMENT u2013 MAINTAIN ACCOUNT ASSGINMENT CATEGORIES).
CHARACTERISTICS OF BLANKET PURCHASE ORDER
     Order type FO (Framework order)
o     Validity period in header of purchase order (field selection).
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o     Limits in the item
o     No material number
o     Account assignment category U allowed
o     No goods receipt or service entry
     Accounting data for the item suggested in invoices
     Additional or multiple account assignment possible in invoice verification
     Check of validity period and limit in invoice verification.
To be able to work with validity periods and limits in purchase order you must use document type FO and item category B.
-     Document type FO enables you to specify the validity period at PO header level and use the item category B for limit items.
-     You cannot specify a material number in a PO item with item category B.
-     You have to specify a material / service group.
Regards,
Syed Hussain.

Crystal Reports and Service Desk

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Simon

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What are all difference between 11g Mediator and 10g Oracle service bus.

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thx in advance..

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2. BPEL uses scalable DOM with reduced memory usage.
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If you want to take existing WLS6.1 web services and convert them to WLS7.0 you can
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http://e-docs.bea.com/wls/docs70/webServices/anttasks.html#1070576
"Adam FitzGerald" <[email protected]> wrote:
>
Q<WWO-13> What are the difference between WLS6.1 and WLS7.0 web services?
A<WWO-13> The differences are huge, so different in fact that 6.1 web services
cannot
be deployed in 7.0. WLS7.0 and Workshop have much greater functionality
than the
limited stateless session (RPC-style) and JMS destination (MSG-style) approach
of
6.1. Workshop web services can interact with any type of EJB, any JMS destination
as well as other web services and directly accessing databases. The framework
for
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a fully
integrated develop, deploy, test and debug environment. Additionally, WLS7.0
have
the capacity to be much better at performance since due to XML parser enhancements
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Difference between Hot Pack and Support Pack

Hello,
Can anyone throw some light on difference between Hot Pack and Support Pack(if there is any) and what is Tax Update Bulletins, do we need to configure for TUBs or what is the SAP HR consultants role is Tubs.
Thanks
Charlene

Hi,
I believe both (hot pack and support pack) are one and the same.
For TUBS, you can find more information in:
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Hope this helps,
Reward points if helpful,
Thank You,

What is the difference between Session timeout and Short Session timeout Under Excel Service Application -- session management?

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above links are from old version but still applies to all.
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Anyone has any idea what's the difference between a Search and Retrieve web-services generated by the 7.1 WS Generator? It seems like you can use both to retrieve any kind of result definition and search by any field.
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Alon

Googling led me to this:
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e.g. mail.yahoo.com
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What is the difference between Business System and Business Service?

Hi
Please tell me what is the difference between Business System and Business Service...? In real time at what situation we will use Business System and in what situations we will use Business Service..? Please help me
Best Regards
Ravi Shankar B

HI,
Business system:
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You usually use business system services when configuring internal company processes.
Business Service:
If you want to address an abstract business entity as the sender or receiver of messages, choose this service type.
Using a business service, you can define the technical or business subunits of the companies involved and then assign them the relevant interfaces.
You usually use business services when configuring cross-company processes. In this case, you only make your interfaces known to the business partners involved and either do not make any details about your own system landscape available, or only specific details.
For example, you can define RosettaNet Partner Interface Processes (PIPs) as business services.
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Sudheer.

Difference between Support desk and service desk

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