Difference in the minutes on the subscription

Hello,
I bought a 400 minutes subscription. According to my call history I only used 136.12 minutes. But in my account it's written that I have only 192 minutes left, when I suppose to have 263.88 minutes.
Does anybody know why this difference between the minutes?
Thank You,
Leticia Ohara

LeticiaOhara wrote:
Thank you for the answer! It was useful, but didn't solve my problem!!
There is a lot of minutes that I didn't use that was charge from my subscription!
Call plan minutes are not carried over into the next month. You would need to check your purchase history and see when that plan was purchased from your account page: http://www.skype.com/go/myaccount for example, if this was a limited minute purchase vs. a renewable subscription plan.
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I just finished my audition trial and bought the subscription the 2014 version.

i just finished my audition trial and bought the subscription. i updated and now it will no longer work . it starts but closes stating it is trying to initialize DLMS file. what do i need to do? Even the help chat technician could not find the problem with the 2014 version.
I have a Windows 8.1 operating system 64-bit
Here is a copy of the chat help Center discussion:
info: You are now chatting with 'Pradeep'
Pradeep: Hello. Welcome to Adobe Technical Support.
Pradeep: Hi Dennis.
info: Your chat transcript will be sent to at the end of your chat.
Pradeep: How may I assist you today?
Dennis Linam: hello
Dennis Linam: I am having problem with my Adobe audition's program.
Pradeep: I am sorry for the inconvenience.
Pradeep: Please elaborate so that I can assist you accordingly.
Dennis Linam: I used the download client to download the trial version, which worked perfectly fine. But when I upgraded my cloud and you guys received my payment. I received an update which has locked me out of the program
Pradeep: Thank you for the information. I will be glad to provide information on this.
Pradeep: Dennis, may I know what happens when you try to activate it?
Dennis Linam: I have a screenshot of the final situation that shows on my computer screen and it says something about trying to activate the DLL
Dennis Linam: the cloud updater showed that I needed to update once I bought this subscription, so I clicked on the update button and
Dennis Linam: it updated the program. I then went back to my Windows 8.1 desktop and clicked on auditions. It asked me if I wanted to delete the previous session
Dennis Linam: the first time I clicked on. Yes, and it went through a series of uploading and shut down and said the above statement
Dennis Linam: the second time I clicked on the other button and it started its process and it did the exact same thing
Dennis Linam: I had no problem in using the previous trial version, but for some reason when I uploaded the update. I cannot even open auditions now
Pradeep: Alright. I will give you a link. Please upload the screen shot so that I can assist you accordingly.
Dennis Linam: okay
Pradeep: Click here.
Pradeep: Let me know once you have uploaded.
Pradeep: Have you uploaded the file yet?
Dennis Linam: okay I have done it..., I labeled it auditions update problem Dennis Linam
Pradeep: Thank you.
Pradeep: Allow me a minute or two while I check and get back to you.
Dennis Linam: Thank you
Pradeep: Thank you for your time.
Pradeep: Dennis, please click on Continue.
Dennis Linam: I will have to start the program again
Dennis Linam: I have already tried clicking continue and that is exactly what it shows even when I click any button
Dennis Linam: But I will try it again
Pradeep: Okay. Please click on Delete this time.
Dennis Linam: When I click on the button to start the program and then click back to the website that I am talking to you on the section of the screen blacked out where the auditions start up box is. And then it again said Adobe audition cc 2014.0 has stopped working. It also states a problem cause the program to stop working correctly. Windows will close the program and notify you if there is a solution available
Dennis Linam: I have also use the delete button and it says exactly what I just stated
Pradeep: Okay.
Pradeep: May I know what you get when you click on the 'Cancel'button?
Dennis Linam: okay I will restart it and try it because Windows close the program
Pradeep: Okay.
Pradeep: May I know the status?
Dennis Linam: it stalls and says trying to initialize DLMS. it opens the addition screen with only a white screen, and the file edit multitrack clip effects, favorites views Windows and help bar at the top.
Pradeep: Okay.
Dennis Linam: As a matter of fact, the file edit multitrack clip ethics, favorites views Windows and help bar seems to be printed twice at the top of the screen\
Pradeep: Please open the Task manager.
Dennis Linam: Okay, it is open
Pradeep: Under the processes tab in Task manager, If there are any Adobe processes running, end all of them.
Pradeep: The Adobe processes are AAM updater, AAM notifier, Adobe crash demon, CEF helper, IPC broker, Coresync.
Pradeep: Also, if you locate any other, end them.
Dennis Linam: I noticed some of the background processes are 32-bit does it matter that I have 64-bit on my computer
Dennis Linam: I am sorry the Adobe CEF helper is 32-bit
Pradeep: You can end all of them.
Dennis Linam: it does not allow me to shut down two of the four of them I have 6 applications running Adobe auditions Adobe creative cloud and firefox task manager and windows explorer
Pradeep: Apart from Firefox, you can end all other processes.
Dennis Linam: if I shut down Firefox and Windows Explorer. My computer will's restart and we will lose connection?
Pradeep: Yes. If you end firefox, the chat will be ended
Dennis Linam: okay the only thing that is open is Firefox and the task manager and Windows Explorer
Pradeep: Alright. Please check the list of Background processes. Under that, if there are Adobe processes, any other, end them.
Dennis Linam: okay
Pradeep: If all are ended, retry the launch of Audition now.
Dennis Linam: starting that process now
Dennis Linam: again, it is asking me whether I want to continue ,delete orcancel
Pradeep: Alright.
Pradeep: Please allow me a minute.
Dennis Linam: is there any way to get a hard disk of the program. Since I am a cloud member?
Pradeep: Sorry for the delay in response.
Pradeep: Dennis, I am sorry but the DVDs for CC version are not available.
Dennis Linam: is there a possibility that Norton virus protection has identified your server as a threat and blocked it?
Pradeep: I am sorry but, as we are from download and installation support team, we do not have information on this.
Pradeep: As this is a product specific issue, I will have to forward your case to the senior support team.
Pradeep: They will check your case and reply to you soon.
Dennis Linam: the information is on my computer so I am more than willing to let the support team link in with my computer to fix the problem. If it is an antivirus block
Pradeep: Since you were able to use it previously, there is no blocking from the Antivirus.
Dennis Linam: please have them contact me as soon as possible since I use this program in my job and I will need it as soon as possible or have to find another program to use at the radio station for mind news reports.
Pradeep: I will forward your case to the relevant team. They will assist you further with email.
Dennis Linam: Thank you
Pradeep: IF you want, you can provide me your conact number. So that I can attach it to your case.
Dennis Linam: ----- You can call me anytime between 10 AM and 8 PM any day of the week or weekend
Pradeep: Thank you.
Dennis Linam: my email address is -----
Pradeep: I will forward your case to the relevant team.
Pradeep: Is there anything else I can help you with?
Dennis Linam: no thank you and I appreciate your time
Pradeep: It was pleasure chatting with you. Have a great day!
Pradeep: Thank you for contacting Adobe. Good Bye.
Here is a copy of the things told to do by different users:
"You can try opening Audition by holding down the Shift key whilst clicking on the Audition icon. This should bypass any settings that Audition may have installed and just use the defaults. However I am not sure that this will work if Audition fails to find the link to DMLS on launch. You probably need some suggestions from one of the developers who might turn up here after the weekend.
I noticed looking at Audition's start up log that it looks for the DMLS link by loading "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\7.0\dynamiclinkmanager.exe". So it might be worth checking that that .exe is installed in that location on your PC.
Have you checked to see that DLMS support is turned on in Preferences/Media & Disk Cache?"
what I did:
I tried using the a shift key and the program loaded with only the file bar at the top with a white page, none of the file menus at the top. The screen would work. and after a few minutes, Windows asked to close the program because it was not responding.
I do have dynamiclinkmanager.EXE in the file extension...C:\Program Files (x86)\Common Files\Adobe\dynamiclink\7.0\dynamiclinkmanager.exe
I have completely taken the cloud program and the audition program off the computer using the control panel uninstall program feature
I reloaded both programs, the cloud program and audition 2014 with update.
I then turned off the computer and turned it back on using the restart Windows method and tried to start audition again, but had exactly the same results.
I was told to check the DL MS and make sure the preference is turned on. I cannot open the program to do this so I do not know any way of completing this process without a program that opens.
The funny thing is, the trial version worked perfectly, but when I bought the reoccurring payment program and the cloud updated 2014 audition, It never worked again. I am a student and an intern, and this program is vital to my success in school and with the radio station I am interning with. I would appreciate someone who is a technician or a programmer to help me fix this problem, or I will be forced to delete the program and stop my subscription.
Thank you for your quick response
Monday, September 8, 2014, 12:16 p.m. central time
Dennis
Message was edited by: Durin G removed personal information.

Attached is Dennis Linam’s Audition – “Log File” and “Log – Last File”
Contact information Dennis [email protected]
Previous contact information with your organization (DURIM):
Dennis - i just finished my audition trial and bought the subscription the 2014 version.
created by durin in Audition CS5.5, CS6 & CC - View the full discussion
DURIM - Okay. I would expect the "Cache Warning" message because your default directories would not be the same as the ones in the settings file I generated.
If you go back to the "7.0" directory and open the "Logs" folder, can you copy the "Audition Log.txt" file and send it as an attachment to [email protected]? We'll take a look in that logfile and see if it gives us more information about why this is failing now.
Also, do you have any other Adobe applications installed on this machine, such as Premiere Pro? If so, do they launch as expected or fail as well?
I do have the trial Pro version of Adobe reader, but I have not activated it, because I fear the same thing will happen did it. I cannot afford to activate the subscription for that product and take the chance of it not working either. I depend on those two programs religiously. Here is the files that you requested. I appreciate any help you can give me to get this audition program started
Audition Log- file
Ticks = 16 C:\Program Files (x86)\Common Files\Adobe\dynamiclink\7.0\dynamiclinkmanager.exe
Sent from Windows Mail

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Difference in the minutes on the subscription

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