Different caller display !!

Does anyone know why there are two different types of answer screens. for instance i have had some calls display a small picture or blank cutout of the caller on the screen. Or others display a full picture on the screen with DECLINE or ANSWER at the bottom of the screen. I have looked at the contacts and I cannot seem anything different about them. Is there some setting which enables the whole screen picture or small picture.
Thanks in advance.

Hi. Thanks for the explanation. Unfortunately, I assigned all of my contacts via my iPhone once upon a time. Now that I've upgraded to iOS4, it seems that I'm experiencing the same problem that the person above described. Is this because my computer has now synced with my phone and perhaps it got the information about which photos should show for whom based on the computer - even though as I said it was all originally done on my phone. What a pain to have to go back and reset them all again. I hate the little thumbnail... I want the full photo back! Help!!

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Different Caller IDs are desired to be displayed on each different call???

Hi all,
My customer has just transitioned to SIP Trunk (to an ITSP). They use CUCM 10.5 and CUBE (2901 ISR G2). CUBE is used to communicate with the ITSP. Everything is working. Yesterday they gave me a call asking whether it is possible to show different caller id on each outbound calls without user intervention. Making it simple, assume that there is an extension 7575. The staff using this extension is responsible for making outbound calls to deal with customers who have outstanding accounts or unpaid bills. This staff realized that caller id displayed on called person's mobile phone had been blocked and thus the calls received from this company are rejected. That is why my customer desires to show different caller ids on each call to let his calls answered. ITSP has already allowed 10 PSTN number to be shown. But how would it be possible to change caller id in a round-robin fashion on every call? As the customer is using 3905 there is only one line and unfortunately the customer does not want to dial an additional prefix for this purpose.
Your advices are appreciated. Solutions based on CUBE shall be preferred...
Regards,

Dear Anas,
Thank you for the response.
Believe me we have considered to deploy those technique. However all of three methods are not applicable. Because the customer does not allow grouping of users. Majority of aforementioned outbound calls are placed to mobile numbers. Translation rules are already used to display a specific caller id and to the best of my knowledge i cannot create a caller id pool by means of translation rules. In summary my customer desires to change caller id on each outbound call regardless of which group they belongs or to which destination they place call. Is it possible to achieve displaying different caller ids on every different outbound call?
Thank you...

Registering for Caller Display. Do I need to?

Quick history:
Mod on this forum arranges new deal for me for combined Infinity/Call package.
I agree to new deal on condition that I get everything on my account as it was.
New contract starts (Broadband/Calls/Line Rental) on 10th of September 2013.
My Call Package includes BT Privacy, etc. at no extra cost. See pic below...
A few days later news breaks that BT intend to start charging for the same calling features.
I write to the Mod asking if I will have to start paying the fee for these services. He doesn't reply. Eventually I get a reply (obviously automated) telling me the info is on the website, and links to same.
I write back asking for a proper reply to my question; this time I get a reply from 'Yunus', but it doesn't answer the question, (he only confirms that line rental will go up 6.4%), so I try other means.
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
I try Live Chat; holy sh!t, these people are useless! Are they paid to just tell you want to hear?
First guy tells me 'no increase' in any of my prices';
second guy says line rental going up, Infinity going up, but caller features package will not go up as they were included free in the package I signed up for with the Mod here
third, it's a girl; she says everything will go up, and if I choose to leave I need to pay a full year's charges for cancelling.
Plainly, they are not all correct.
All I want to know is, what is going up? When? Do I have to sign up/pre-register for this free year's Caller Display thing? Won't that mean my contracts for BB/Calls, and Line Rental will have different end dates?
I have read the big long thread about the rises, so do not require a repeat of the answers given there as most of them contradict each other anyway, just like Live Chat.
It would be helpful to get a reply from a Mod (preferably the one who signed me up to this new contract in the first place) and not from any of the BT 'groupies'.
Thanks.
Incidentally, I've not had any letter or e-mail informing me of the price rises at all.
I'm a Private person; I respect those who respect my Privacy.

DavidM wrote:
Hi Old_Bear,
Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
Cheers
David
Hi David
Old_Bear wrote:
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
Been there, done that!
Also spoke to Live Chat - pretty useless!
My questions were:
What else will go up?
Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
Do I have to sign up/pre-register to get it for free when BT do start charging?
Will this mean my Line Rental and BB/Calls contracts will have different end dates?
I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
I'm a Private person; I respect those who respect my Privacy.

Old caller display CD1500

I have an old BT CD1500 unit which has inch high numbers and letters and includes a 70 number directory of names which displays instead of the number, a brilliant bit of kit, mine has been working for many years on an ordinary line, then later with BT Broadband.
I just had BT infinity fibre broadband installed, and the last call displayed was the Openreach Engineer to say he was on the way. The engineer did not check to see it was working before he left as he should have done.
When the CD stopped indicating new calls I rang to complain, but when we realised that the caller id on my cordless phone was still working Openreach told me the CD1500 was obsolete and there was nothing they could do. The CD1500 still showed the time correctly and indicated when the line was busy as normal, just no incoming calls indicated. Very suspicious that the equipment was working perfectly until the engineers came! After some research I uncovered the following vitally useful information.
Early BT caller display equipment usually will NOT work on Cable phone lines as they use a different signalling standard, later equipment is mostly dual standard, but you do need to check before switching providers. Mind you most sales people BT or cable company have no idea of this.
The thing that brought my CD1500 back to life was when I discovered that the unit is polarity conscious. For most modern phone equipment it does not matter which way round the incoming pairs of the phone line are connected although this used not to be true, old BT pay hones and the now obsolete party lines were dependant on the line pair being connected the right way round, but not any longer.As a result most Openreach engineers are lax about ensuring that lines are connected with correct polarity, and this does not usually matter, but it does matter with early caller display equipment like the CD1500.
This was easily fixed and hey presto incoming calls are now displayed as before.
Of course only Openreach engineers are allowed to mess with the line in this way, so unless you are absolutely sure you know what to do then don't, because you won't want to pay Openreach' wickedly exorbitant call out fees to fix any problems you may encounter. They should however agree to send someone out free of charge to swap the wires as they caused the problem in the first case, but you do need to be sure this is the cause of the problem first. It is scandalous that you may be expected to agree to pay to find out if the problem is something as simple and preventable as this.
So if you have elderly BT caller display gear that suddenly stops working especially after engineering attention to your line then the polarity may be the reason.

The CD 1500 is not compatible with broadband, due to the fact that the filters in the equipment, cannot pass the correct signalling conditions. This has been known about since broadband was first implemented. I had a CD 1500, which stopped working when I got broadband, a long time ago.
If you need a stand-alone caller display, then all of the new models will cope with the DTMF data burst which is transmitted along the line, before the first burst of ringing current.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller Display no longer working

I have had Caller Display since our exchange was updated to System X - must be 20 years (it used to be called CLI when I worked for BT) and it has always worked perfectly.
A few weeks ago, it stopped working and seems to be beyond BT's capability to fix it. I have scanned the forum and have tried everything suggested but nothing seems to make any difference.
I have a separate 50 number caller display, which I had from the beginning and a modern BT Hudson cordless phone. The caller display doesn't register and the phones just say 'external call'. Dialling *#234# gives announcement 'callers identity will be displayed'.
I have tried connecting the display and a different phone, directly to the NTE, under the faceplate, and using different makes of filter.
BT have made several attempts to reset the facility and have taken it out of service and reinstated it. Nothing has made any difference, although on one occasion a couple of numbers did briefly display and then it stopped working again.
Finally, I got cross and insisted that they sent engineer to sort it. When he arrived, he had no idea what to do about it and said that he wouid hand it back to the exchange. Later that day I received a text to say it was fixed but it wasn't.
After all this I began to wonder whether both my devices had coincidentially gone faulty together, so yesterday I took the display to a friends house where it worked perfectly!
I have reported the fault again but have no confidence that it will be rectified. If anyone has anything else I could try I would be most grateful. CLI is a really useful facility and I miss it greatly!
Maybe the only solution is to go to Virgin which, as a loyal BT person, I would hate to do?

Martin Hi
It does sound that you have done all the relevent tests to prove where the fault is.
I assume you have tried it without a Home Hub / Router connected? I have known these to mask the CLI.
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Re: Registering for Caller Display. Do I need to?

Old_Bear: loved your reference to the BT 'groupies'. I know exactly what you mean and we all know the biggest of them all.

DavidM wrote:
Hi Old_Bear,
Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
Cheers
David
Hi David
Old_Bear wrote:
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
Been there, done that!
Also spoke to Live Chat - pretty useless!
My questions were:
What else will go up?
Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
Do I have to sign up/pre-register to get it for free when BT do start charging?
Will this mean my Line Rental and BB/Calls contracts will have different end dates?
I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
I'm a Private person; I respect those who respect my Privacy.

Caller display problem

been having problems with my caller display it has been reported several times in last 3 weeks
engineers came out and said it was my telephone at fault
now tried 3 different brand new phones in the master socket and all just display "incoming call"
tried a neighbours phone and it did work
of the 3 new phones 2 were bt and one panasonic
dialing *234# says callers number will be displayed although this only started doing this yesterday usually it says service not available
do you have any suggestions

sorry, but you just have to be persistant and determined
I've has smiliar issues setting up call blockers ( which need caller ID )
Have gone through a number of these and different phones .
After isolating the issues, finally system has stabilised ..
One thing to make sure of is that BT have actually enabled it
you have to called customer services ( don't make a new order )
my BT Bill online still keeps saying:
"extra calling features available" - incude BT Caller diaplay ( free for a year etc )
its so frustrating, because I have this setup , yet the Bill looks like I need to order it

Caller display ringtone query

I have a Paragon 650 BT phone. I recently had caller display set-up and all the calls that are in my phone book have a different ringtone to any other incoming calls. Is there a way to change the ringtone as this is both hideous and loud, I cannot find a way of changing the ringtone for these calls. Please help.

You can change ringtones. See p41 in the User Guide here: http://btsupport.custhelp.com/ci/fattach/get/1545644/1262875163/redirect/1/session/L2F2LzEvdGltZS8xM...
You can click the white star next to this message if you think it was helpful.

Evening and weeknd packages and caller display

My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?

When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names.

Your free Caller Display offer ends soon

On Saturday I receie an email:
At the moment, you've got BT Privacy with Caller Display on a free offer for 12 months. The offer is ending soon and you'll then start paying the usual £1.75 a month to keep the service. But don't worry, you can still get it for free. Read on to find out how.
What is it again?
BT Privacy with Caller Display is a really handy service that's easy to take for granted. It's the smart way to know who's calling before you answer your phone. And it's a great way to avoid calls you don't want to take, like sales calls.
What you need to do
Take your pick from one of these options.
1. Get it free for another year.
You can do this by renewing your Caller Display and line rental contracts for another 12 months.
So I opted to renew line rental with a futher 12 months free Caller Display. I went right through the procedure and expected to get an email confirming the order with instrucions on how to pay - but nothing. So how do I go about checking if the order went through please?
Thanks very much.
Graham

grajay wrote:
... expected to get an email confirming the order with instrucions on how to pay - but nothing. So how do I go about checking if the order went through please?
After re-contracting line rental for a minimum of 12 months you would continue to pay for it in the same way as you currently do, by either monthly or quarterly bill usually settled by direct debit.
If you want to make use of Line Rental Saver and pay for a whole year of line rental in advance at the cheaper rate then that is a different product that needs ordering as well.
Try this page for order tracking.
https://www.bt.com/appsconsumerordertracking/

Update on Caller Display - Contract problems

Hello everyone
A little while ago I posted my problem regarding Caller Display and the fact that I had to agree and 18 month contract when we went over to Infinity last December and how I wanted to know why when this 'free' service was part of my package. I tried contacting the website a forum member advised and got told to ring another number which I did.
Then I was told they understood the problem but couldn't help and gave me another number to go direct to the people who could! The girl was very pleasant and understood why I was protesting but after speaking to her supervisor said she was very sorry but could do nothing about it. When I asked why not when my package was for 18 months I was astounded when she said because the phone contract was not the same as the broadband contract!!! I then asked if that meant that if this was the case then could I cancel the contract in December instead of 25th May 2015 and was told that was not possible.
I was never told that my 'package' had 2 different contracts and I still do not understand why I am being told that from December I have to pay for Caller Display or cancel it. Has anyone else ever heard of it? I wanted a 12 month contract as usual but due to changing to Infinity was told it had to be 18 months and now I feel I have been conned by BT. It isn't so much the money as the devious way it has been done.
kind regards...........Meggy

I think it is probably correct to think of having more than one contract with BT because they can have different contract minimum periods and be cancelled independently (well to a certain extent). They also have separate terms and conditions.
Anyway, I suspect what happened is you re-contracted your Broadband in Dec 2013 on a new Infinity contract with an 18 month minimum period. Strictly speaking you probably didn't need to also re-contract the phone and start a new 12 month phone minimum period, but you did so because they were offering free Caller Display for 12 months if you did that. It made sense because due to the broadband contract you had no intention of cancelling the phone line during that period anyway.
I would think that you will have a third option of re-contracting the phone again in Dec, again starting a new 12 months minimum period to continue to qualify for free Caller Display?
See http://bt.custhelp.com/app/answers/detail/a_id/8502/~/all-about-caller-display
But of course that minimum period would still be 6 months out of sync with your current broadband minimum period. Possibly better to cancel it for 6 months and then get things back in sync from Jun 2015?
I went to great efforts to sync my recent new Phone (line rental saver), Infinity Broadband, BT TV, and free BT Sport recently. They are all for a minimum of 12 months, line up with the BT Sport 'season' (Aug-Jul) and even line up with my exact day-of-the-month billing date. It was not a simple feat to achieve though and took a bit of planning.

Synergy 6500 Caller Display intermittent

Hello,
I have a Synergy 6500 Quad. The problem is that caller display is intermittent, and fails to display incoming number or stored name about one in four calls. This is the second 6500 set that has the same problem (the first Quad set was replaced for a quite different reason). Have checked line, filter etc. and all OK. My old Synergy 4100 works perfectly on this line, as does a Panasonic phone which I borrowed.
Has anyone else had similar experience?
Thanks in anticipation

There are a number of things that can stop caller display functioning correctly. The ADSL filter. Sky box. Home hub and or any ADSL router.
All I can suggest is to isolate each poss bit of kit one we a time as a process of elimination.
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Help wit setting up caller display

Hi,
I have looked around to see if I can resolve this issue on my own, however I have drawn a blank.
My package includes BT home privacy with gives caller display free, however our BT Graphite phones, which are caller display compatable, do not show caller display on incomming calls, instead they just dispaly 'call 1' even if the number is in my phonebook.
Unfortunatly I think in need to set it up on the phones, however I have missed placed our handbook for the phone!! can any one either,
1) Tell me how to activate caller display
OR
2) Post a link to an on-line version of the hand book for BT Graphite Phones.
Thanks for your help
Mini_stella

mini_stella wrote:
Hi,
I have looked around to see if I can resolve this issue on my own, however I have drawn a blank.
My package includes BT home privacy with gives caller display free, however our BT Graphite phones, which are caller display compatable, do not show caller display on incomming calls, instead they just dispaly 'call 1' even if the number is in my phonebook.
Unfortunatly I think in need to set it up on the phones, however I have missed placed our handbook for the phone!! can any one either,
1) Tell me how to activate caller display
OR
2) Post a link to an on-line version of the hand book for BT Graphite Phones.
Thanks for your help
Mini_stella
Hi.
Which Graphite phone have you got ? There are a variety of different ones, so they may have different display options and methods of access.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Caller display not worked since June 2014

On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
I’m surprised to see that BT are taking so long to trace a fault in their system last raised 5/8/2014 (VOL012-**********) and that they haven’t sent an engineer to the property or to the exchange to check the problem.
My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
My last message from BT, tells me that it should be back to normal on the 8 August. However, it is still not working. Their message that my phone should be back to normal now and if it isn’t report this to BT, is ridiculous. If an engineer had investigated what was causing the fault and found it, then he would have fixed it. However, either an engineer has not investigated the fault or BT is not competent in fixing their own service faults and makes these statements with crossed fingers?

An engineer called yesterday and told me that he had been asked to test the line for a voice fault not a Caller Display fault. However, his testing revealed there is no line fault, CLI signal is strong and he was happy that the new BT2000 phone (bought after the lightning strike) is working properly. (This phone had also been tested on a neighbour’s phone line where it displayed the callers number). He also found that this same BT2000 phone on my line was not displaying the Caller’s number (CLI), but couldn’t offer any reason why.
I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
Now isn’t it possible that the lightning also travelled along the copper wire to the green cabinet just outside the house and damaged something there which is corrupting the CLI signal, but which does not not show up when the voice line is tested? If not, then there must be a problem further back in the infrastructure, possibly in the Exchange, that is causing a corrupted signal to be sent to my phone?
He told me that another team would have to investigate the Caller Display fault as he was instructed to look into a voice issue and as a field engineer he was not able to investigate any problem that might be in the Exchange. I don’t know whether this Exchange Team would be able to investigate a problem in the Cabinet if nothing is found in the Exchange or can that only be done by a field engineer? He told me to contact BT again as he’d done all that he had been instructed to do and they would have to instigate a fault team to further investigate the problem.
When all this is considered we have the basic problem that BT are unable to provide me with a Privacy and Caller Display Service that I have been paying for, because of a fault in their infrastructure. How much longer is it going to take before they correct the problem that’s been going on since June 2014?

Caller display won't work since i've swooped to BT

I have a PANASONIC cordless trio phone set, caller display worked fine untill we swooped to BT Broardband and Phone package. I have checked the phone line without the filter still no display can anyone help.
Solved!
Go to Solution.

Hi Cobra,
It is possible the caller display facility hasn't followed you across from your previous service providor.
You can check this by dialling *#234# this will tell you if the service is active (caller identity will be displayed) or not (caller identity will not be displayed).
If not active try dialling *234# to activate, if the message says 'this service is not available' (or something along these lines) the the facitliy is not rented on your account and you will have to call BT to arrange or log on to BT.com to order through the net.
The fault teams on 0800800151 can order this or you can call the sales teams directly on 0800800150.
hope that clears it up for you :-)

Different caller display !!

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