Different cursor issue in CS4 and Window7 x64 Ultimate....

My first post, as I am frustrated and looking for help. I am seeing three ghostly cursors (pointing hands or fists), when I mouse-over some choices in PS4 (11.01, the latest version); like the selections at the bottom of channels or when "transform" is active.
I have built a few PCs and have been doing computers since the early 80's. This is pissing me off! I've tried everything and done a lot of research.
I have Windows7, 64 bit Ultimate, with the latest updates. I have a almost new MSI (Nvidia), 9800 GT graphics card and fancy dual monitors. Photoshop PS4 (version 11.01), and... what else? A PC that was not giving me issues (in Photoshop), till I loaded Windows7!
I tried installing the latest Nvidia driver, 196.21, many times. The last time I saved the files in the nvidia folder in the program files area. The last time it took longer and my screen flashed and it said it was installed (but it always says it is installed), and after that no change in the Windows driver specifications. It still says I have the old Nvidia driver, "8.17.11.9621" What the hell kind of number is that?
I cannot get the 196.21 driver to install. Windows says I have the latest.
Now, I have read about people with partial cursor issues in PS, but nobody with my problem. Such a pisser that you don't know if it is Nvidia, Windows7 or Photoshop.
Lastly, I tried turning off "Enable OpenGL drawing".

The 3 cursor problem could by this advice supplied recently by dec9. "You have your computer Display settings set higher then 100 DPI. Change it to 100 percent or lower." That worked for the other poster.
I have seen posts that stated user had to go in and "scrub" out the old drivers as an update was just not overwriting the old one completely. Not a computer geek so hope this helps.

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Another CS4 and Vista x64 GPU SLi Support Question

After reading some of the forums I could not really find a clear answer on the following:
I am running Vista x64 Ultimate on a QX6850 system with 8GB of RAM. I also have 2x XFX8800GT graphics cards running in SLi with the latest Nvidia drivers (181.20). Dxdiag testing provides no errors.
The GPU support features in CS4 x64 (and x32) is greyed out with the text wording of no support in Photoshop standard. Based on some of the threads posted here, I tried enabling or disabling some settings in the Nvidia control panel, but the only one that seem to enable the GPU support is to deactivate SLi completely (which sort of defeats the purpose in 3D graphics).
Does CS4 support an SLi setup? If not, will there be any difference in performance with SLi disabled and using the CS4 GPU support vs the other way around?
Thank you for your assistance.

Negitive. It is written on the CS4 requirements section. Only 1 GPU.

Installation/uninstall issues between CS4 and CS5

I had CS4 installed. I purchased CS5 (downloaded it) installed that. When I got the disks via mail, I tried to install that version (disk version). I started having issues as to which program would open a .prproj file. Often the CS4 version of Premiere Pro opened. Not what I wanted. I eventually uninstalled CS5 entirely and then reinstalled. Then things were working fine. However, I then tried to uninstall CS4. (I have seen from numerous posts/comments to leave both on -- which I really don't know why. Doesn't make sense to keep both versions). I prefer not to have an extra 4GB of space used for programs I am no longer using. However, in doing so, the uninstall didn't appear to do a perfect job. And now I can't double-click a .prproj file. This icon is also blank white. I went into Set Associations and I can't assign .prproj to Premiere CS5. In looking at the Open With window, I notice that some of the icons for other Adobe programs are all splewy (Adobe Encore is using the CS4 icon, Adobe Illustrator is using the PDF icon, Flash Catalyst is using the Air icon, etc.)
I could: a) uninstall everything, including Adobe Acrobat Pro (which I had purchased and installed prior to CS4 or CS5) and then reinstall everything -- sheesh that would take a while; or b) I could ask my friends here to explain and guide me!

Hi Stix, Thanks.
I am not so positive that there is no difference between the download version vs the media version specifcially because in downloading the updates, the site demands you choose your update depending on how your software was installed. I figured that the download would be smaller. Perhaps you are right. And maybe it is the same, in either case, when I get a stack of disks, I tend to think there is more on the disk and the download version is merely the core applications.
Anyway, I had to uninstall everything CS4 and CS5 and then reinstall CS5. Oddly, this didn't automatically fix my problem. However, at least I was able to choose Premiere CS5 to open .prproj files and check off the box to use it as the default. (I wasn't able to before). So now it works!

Contribute 6.5 can not ftp after years of no issues with CS4 and CS5

The problem
Contribute 6.5 can not connect via ftp using settings that formerly worked (and still do) in CS4 and CS5.
How we ended up here
I am the administrator website where
Our content editors have been using Contribute CS 4 and Contribute CS 5 without issue, 6+ years.
We are trying to upgrade to CS 6.5 to better support HTML5 markup now used within the site.
When attempting to configure a website connection in 6.5, Contribute alerts:
"Contribute cannot find the website files on the server. Please contact the website's administrator for assistance."
After closing the dialog box the failed connection is removed from contributes website connection list.
We have a shared hosting account and utilize ftp to publish changes.
Server is Win2008 with IIS 7.5
Again it's shared hosting, so read/write ftp are scoped to our account's directory.
We attempted this on serveral pcs including on a PC with a fresh install of Windows 7.
We can still connect successfully via ftp with CS4, CS5, dreamweaver, and Filezilla.
Which is why I believe this to be a Contribute 6.5 issue.
I've attempted the following troubleshooting articles:
Use network I/O logging to log operations, identify problems
I compared the I/O logging for both CS5 and CS 6.5 which both appear to log the same diagnostic steps.
Contribute FTP Server Checker (quite dated)
All successes reported. No failures.
Troubleshooting a Connection CS4 (linked from with CS 6.5's help UI)
As indicated above, alternate FTP clients have no issue.
This appears to be similar issue to the following posts:
5301620 - HELP - FTP Connection Error with Contribute 6.5
5907180 - Contribute 6.5 can no longer connect to sites ...
Unfortunately, there has been no solutions posted on either of these threads.
Any help would be greatly appreciated.
I can PM the network I/O log details if there is adobe staff who can get them in the right hands.
(Again the logs only show successes.)

@Zaldomoh
Have you found a solution or been given assistance from Adobe to resolve this issue? I'm having the same problem (CS 6.5 ftp'ing to a shared hosting enviroment). Details of our situation can be found on thread 1384686

Cursor issues in Word and Outlook after Adobe 9 pro trial download - any advice - really annoying!

Hi, have downloaded Adobe Professional 9 as a trial and am looking to buy it (work with a charity). Did use Foxit phantom Pro and had no issues much considering its a cheap copy, but had to change to adobe so it was compatible with a colleagues system.
So heres what happens, i can now only navigate in a word document using the cursor arrows on my PC, can not click with a mouse in a document to change location or use the scroll on the RHS of the screen, can only scroll down with the cursor keys. Same issue in Outlook documents.
Getting very annoying!
can also only highlight text for copy and paste using arrows and shift - not mouse click hold. have to then cut and paste using edit not RH mouse click.
I run windows vista home and office version 2003,
help or i'll have to go back to foxit!
thanks,
Georgie.

Hi and thank you!
I had a trial of Adobe a year ago, maybe more. It did the same thing then i remember. Then i bought the Foxit subscription and completely got rid of adobe and the cursor issue went away. I am 100% sure it was the Adobe download that did it.
G.

GX630 and Vista x64 Ultimate Sleep Mode

I have MSI GX630 and having trouble to wake my notebook after sleep mode at Vista x64 Ultimate Sp1 edition
When my notebook goes to sleep mode everything ok.power led is blinking.When I press Power Button fan starts wireless led is ok but screen is black.And I m not able to start system till I unplug/plug AC and Battery
Msi Service in Turkey checked my notebook.they unpluged/pluged motherboards battery to reset bios ( I think :D )and flashed bios back to 1.02 ( i was using 1.05 ).But same result.They said they don't have any idea:)
There is no problem in 32 bit vista home edition
I tried many Vga drivers.Now using moded 181.20
I tried all bios versions released on msi website.
All other drivers are up to date.
There are lots of users having same problem
I will be glad if anyone can help me.
Thanks

They wouldn't, not officially. NVIDIA started to support gamers with laptops and will do it in future, regularly. But the real problem is, that most of other vendors have their GPUs supported in those drivers and MSI doesn't, it's completely missing NVMI.INF file. Note, that there is no universal INF file, but many of them named after vendors according to the NVIDIA's filename scheme.
But beta status has not to do with the fact those drivers are working and MSI products simply aren't there.
Other side of the issue is, that MSI is selling so called gaming laptops and didn't updated the drivers since, well, July 2008 (GX630, ForceWare 176.10) or September 2008 (GX620, Forceware 176.60). It just cannot keep up with game releases and bug fixes for new games included in every ForceWare release. This kind of support is simply not enough for the respective audience.
Don't understand me wrong - the products are excellent and even my brother just ordered GX630.
Back to the issue - guys, try to use newer drivers for GX620 if you have MSI laptop with NVIDIA - and yes, even when it's not GX620. All NVIDI GPU's should be supported, check the list:
Quote
NVIDIA_C77.DEV_0844.2 = "NVIDIA GeForce 9100M G"
NVIDIA_C77.DEV_0844.3 = "NVIDIA GeForce 9100M G "
NVIDIA_C79.DEV_086F.1 = "NVIDIA MCP79MVL"
NVIDIA_G73.DEV_0398.2 = "NVIDIA GeForce Go 7600"
NVIDIA_G84.DEV_0405.1 = "NVIDIA GeForce 9500M GS"
NVIDIA_G84.DEV_0407.1 = "NVIDIA GeForce 8600M GT"
NVIDIA_G84.DEV_0407.2 = "NVIDIA GeForce 8600M GT "
NVIDIA_G84.DEV_0407.3 = "NVIDIA GeForce 8600M GT "
NVIDIA_G84.DEV_0407.4 = "NVIDIA GeForce 8600M GT "
NVIDIA_G84.DEV_0407.5 = "NVIDIA GeForce 8600M GT "
NVIDIA_G86.DEV_0425.1 = "NVIDIA GeForce 8600M GS"
NVIDIA_G86.DEV_0425.2 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0425.3 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0425.4 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0425.5 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0425.6 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0425.7 = "NVIDIA GeForce 8600M GS "
NVIDIA_G86.DEV_0427.1 = "NVIDIA GeForce 8400M GS"
NVIDIA_G86.DEV_0427.2 = "NVIDIA GeForce 8400M GS "
NVIDIA_G86.DEV_0427.3 = "NVIDIA GeForce 8400M GS "
NVIDIA_G86.DEV_0428.1 = "NVIDIA GeForce 8400M G"
NVIDIA_G86.DEV_0428.2 = "NVIDIA GeForce 8400M G "
NVIDIA_G86.DEV_0428.3 = "NVIDIA GeForce 8400M G "
NVIDIA_G86.DEV_0428.4 = "NVIDIA GeForce 8400M G "
NVIDIA_G94.DEV_062B.1 = "NVIDIA GeForce 9800M GS"
NVIDIA_G96.DEV_0649.4 = "NVIDIA GeForce 9600M GT"
NVIDIA_G96.DEV_0649.5 = "NVIDIA GeForce 9600M GT "
NVIDIA_G96.DEV_0649.6 = "NVIDIA GeForce 9600M GT "
NVIDIA_G96.DEV_0649.7 = "NVIDIA GeForce 9600M GT "
NVIDIA_G96.DEV_0649.8 = "NVIDIA GeForce 9600M GT "
NVIDIA_G96.DEV_0649.9 = "NVIDIA GeForce 9600M GT "
NVIDIA_G98.DEV_06E9.4 = "NVIDIA GeForce 9300M GS"
NVIDIA_G98.DEV_06E9.6 = "NVIDIA GeForce 9300M GS "
NVIDIA_G98.DEV_06E9.7 = "NVIDIA GeForce 9300M GS "
NVIDIA_G98.DEV_06E9.8 = "NVIDIA GeForce 9300M GS "
Those are probably the newest official NVIDIA drivers from MSI.
Other thing you can try to deal with the sleep mode issue is to disable PowerMizer in driver's control panel. I cannot try it by myself (have only ATI and Intel VGA here), but found it on LaptopVideo2Go site.

Major Issues Removing CS4 and Air.

I was using CCleaner to clean up my registry the other day, and deleted some files. The following morning after starting up my computer, it freezes up and becomes unusable during normal start up. Running in Safe Mode it works fine, and is the only way I can use the computer currently.
The last thing I installed on my computer was CS4. When trying to run it, I would get a licensing error. So I tried to uninstall it using Add/Remove Programs. The uninstaller repeatedly kept failing. Eventually, I was able to uninstall CS4 using AdobeCreativeCloudCleanerTool. However, my computer still freezes during normal start up. I noticed Adobe Air is still installed, and tried to uninstall using Add/Remove Programs as well. It fails as well, saying I need to contact my administrator. I downloaded the Air Installer to my desktop and tried running as administrator, but it just tries to update, and fails saying I need to contact administrator. I have tried following the instructions here: How To Uninstall Adobe AIR (Windows) - PCMech, to uninstall using command prompts, but this give me an error message and wont work either. So far I have found no other solutions.
Now it could very well be that the Adobe programs are not what are causing my issues, but I would like to eliminate them as a possibility if I can. I also do not like the fact that they are so difficult to remove. I am rapidly reaching my wits end here. I have no idea what else to try. Please I could really use some help. Thank you in advance.

wow 23 views and not one response with any suggestions....

Burning issues with itunes and Windows Vista Ultimate

I recently purchased a new computer with Windows Vista Ultimate 64 bit version. Since loading itunes on my new computer I can not burn a CD. The message that I receive says that there is no burner available. I know the burner works because I have burned music out of different software programs. I have loaded and reloaded Nero 7 but I am finding that is not the problem. Itunes does not recognize any type of CD burner on my computer. Any thoughts?
Thanks

paul's onto it.
if you run your DVD/CD diagnostics (in itunes "help > DVD/CD diagnostics", select DVD/CD diagnostics) and you see a 2380 error showing up down near the bottom of the diagnostics (you may need to scroll down a bit), try reinstalling the 64-bit version of the GEAR drivers iTunes uses for importing and burning.
here's a link through to the GEAR drivers. note that there are two different versions of the 64-bit drivers. be sure to get the one that matches your hardware:
GEAR drivers

CS4 and Spaces

I've seen postings about photoshop CS4's conflicts with Spaces, but not recently and not about CS4 as a whole.
The main issue I experience is that when I try to permanently assign, for example, illustrator to Space 2(in the system preferences, spaces tab), and then open illustrator while in a different space. What happens is that half the application (particularly the application frame) opens up in space 2, while the splash screen hits whatever space I'm in, and with it all the toolbars and palettes. Then selecting half in the application in either space causes a back and forth switching between spaces, potentially causing the dock (which i believe manages Spaces) to crash.
the only ways to fix this are to activate spaces so that you can see all four, and then hold shift while dragging the toolbars and palettes over to the application frame OR to quit illustrator, switch to space 2 and open illustrator there OR to not assign a CS4 app to a specific space
OR to turn off the application frame. This basically works, and is what I do. But what happens is that the toolbars/palettes still open in whatever space you're in, but as soon as you open an illustrator document everything gets automatically switched permanently to Space 2.
I suppose this is partly an OS X bug, but it really is the CS4 app that is somehow not managing its windows correctly when the application launches. And it is somehow tied to a difference in how the application frame and the flash parts of the GUI (toolbars and palettes) are handled. Having an application's splash screen come up in the foreground when I'm in another application and just trying to open illustrator or photoshop in the background to a different space is (just) annoying, but is definately related to the larger problem.
please fix this. Being able to assign an application to its own space is really productive and useful. And I like the application frame, too bad I can't use it...

The issue of CS4 and support for Leopard Spaces will be dealt with in great detail in the following thread:
http://forums.adobe.com/message/2320401#2320401
I would ask all those interested in the resolution of this issue to consolidate their efforts and contribute to this thread in future. A united front would, I think, be more effective.
Thank you for your cooperation.

Have CS4 on Macbook, getting new iMac (Incl Yosemite). Ditch CS4 and go CS6?

Hi
My MacBook pro is on its last legs. Investing in an Imac with Yosemite. Given issues with CS4 and the new OS, whats my best and must unbuggy approach? Bite the bullet and go CS6? Are parts of CS4 ok with Yosemite eg Photoshop? Would just like the best option for a smooth transition.
Much appreciated

for a smooth transition you should subscribe to cc.
but if you want to work, at least, a little, you can check other users' experience here- http://roaringapps.com/apps:table

Same issues in CS4 as CS5

So I have upgraded to CS5 hoping that the numerous issues I faced with CS4 would cease and go away. For a person in a position where Photoshop is the bulk of your daily use you might think that Adobe might have found the solutions for these irritating small issues that are easily found in repetition and can be repeated once you have them down.
Here are my issues with CS4 and now with CS5:
1. Every time Photoshop crashes my workspace resets as well as all of my brushes causing me to have to reset these on every crash.
2. Palettes still don't hold there place with persistence set. (mainly Illustrator issues)
3. Open documents as Tabs still resets every time you quit and then restart Photoshop (happens also in Illustrator)
This might seems small to others, but I use Photoshop for a least 10 hours or more a day and these small irritating issues add up to a lot of time when you are working in a fast paced production environment as I am.
Can someone at Adobe please look in to these issues????
I have been experiencing these issues since CS3.
You would think that programmers of such dynamic software platforms such as Adobe would catch this, but after it running my impression of CS4 and leaving a bitter taste in my mouth I thought a post might help.
PS
I am not a regular to these forums. I prefer to contact Adobe directly to discuss issues. I am just at wits end with these persistent issues.
Any help is appreciated.

drocknetopline wrote:
… I work with eight other artists that are all on separate systems and all have the same issues…
Find out what is common to all your nine systems. Do you all procure your RAM from the same source? Is the same IT team responsible for all your systems as well as the network? Do they just clone your systems rather than installing everything from scratch?
I agree with all the previous posters that this is something unique to your system.
Not once have I ever experienced any of those symptoms in CS3 and CS4, and I have been using them since the day each one of those versions was released—actually since the beta days. I do not use CS5, but you say you've been seeing this since CS3.
Chris Cox is not just any Adobe employee; he is a top Adobe Photoshop engineer and has been writing Photoshop code for some fifteen years. We are extremely fortunate that he contributes to this forum as a volunteer on his own time and dime. He has no obligation to do so whatsoever and no reason to be anything other than forthright with you or anybody else.
Wo Tai Lao Le
我太老了

Illustrator CS4 and my drop down menu displaying different typefaces is no longer displaying font preview.

I am using Illustrator CS4 and my drop down menu displaying different typefaces is no longer showing all of them, just blank spaces where they would be...that is unless I put my cursor over it and I can then see the typeface. This is more of a nuisance than anything and didn't happen until I updates OS X to Yosemite. I currently am operating OS X Yosemetie 10.10.2
I have attached a screen shot. You can see that the font highlighted as the cursor is over it I can see the preview...but one I move the cursor it appears like all the others in the list and is blank.
HELP!

Solved using this previous users had the same issue; Font previews not appearing correctly in the character window after upgrading to Yosemite

Web Premium CS4 and Offline Files Issue

My system: Multiple notebooks, laptops running Windows 7 Ultimate, all on a Microsoft Small Business Server 2008 network.
I have My Documents, My Pictures, and My videos folders rehomed to the server via group policy, and when I unplug from the network these folders are available to the disconnected laptop/pc via offline files (and the offline file cache).
My issue: When I install Web Premium CS4 on any machine, if my laptop/pc is disconnected from the network, the offline folders disappear, although the offline file management snap-in tab shows the cache is stored, and when I plug back in to the network, the folders will soon appear. When the folders are visible, the offline status shows "Always available offline".
When I uninstall CS4, the trouble does not get fixed, but a barebones install from a disk image prior to CS4 installation fixes the problem, making me think adobe somehow changes network/registry settings to accomodate their own cache, or maybe something to do with the Adobe Bridge (just guessing). This happens on both 64 bit and 32 bit versions of Win 7.
I have duplicated this issue on 3 different laptops, all with the same result. I opened a case with Adobe, but my case was immediately closed saying it was a Microsoft/network issue. In fact, I would guess the person who worked the case dismissed this out of hand, the case got closed so quickly.
Is there someone out there that has run into this issue?
Thank you,
Bob

Was this issue ever resolved? We are in the process of deploying design premium to around 1000 faculty members, and are experiencing the same issue. I wont know till the end of the day whether i can say 100% that its a CS 4 issue but im running a test on 3 laptops with slightly different configs.
All laptops are win7 enterprise, with folder redirection enabled, same symptoms are occuring.
As a test, i have been testing the offline files at different stages in the laptop bundle deployment to see where it starts to fail. I sync mydocs, undock laptop and then login to check offline files. I then wipe the CSC clean and move on to next step in deployment, and repeat check.
We are at the last step in deployment, adobe design premium CS4, and there have been no failures with offline files so far. After it finishes deploying ill report on my findings.
We have a ticket open with microsoft and our sysadmin has been working with them for a few days to resolve the issue, and so far they have been baffled, escalating the ticket to a debug team. We have not yet mentioned that we suspect CS4 to be the issue, as they would probabily pass the buck and blame adobe, (similar to the OP saying adobe is blaming microsoft); we want them to fully investigate first.
Sincerely,
A Frustrated Team

CS4, GPU, and XP x64

Looking at requirements I have some ?s:
1. Can I run 64-bit CS4 on XP x64?
2. Is CS4 supported on XP x64 or do I have to move to Vista x64?
3. What GPU does CS4 recommend to use?
Thanks!

>Jeff Rozar:2. Is CS4 supported on XP x64 or do I have to move to Vista x64?
Adobe engineers have answered that question on this forum in the past. To paraphrase, they say PS CS4 is
not supported on XP64 because they have identified a lot of issues with XP64 and Microsoft's position is that they are not going to fix them. Many, but not all, of those issues are in the OpenGL arena--some are in basic areas of Windows--Adobe didn't elaborate on specifics.
Basically the situation is that many users have said they are using XP64 with PS CS4. Some are having problems, some are not. Adobe does not support PS CS4 on XP64 so you will not get help from Adobe--though they did release a registry hack that
may allow OpenGL features to work with
certain video cards. This registry hack basically tells PS CS4 to use OpenGL even if the driver says it doesn't support it. However, if you do insist on staying with XP64 and do install PS CS4 you will likely have some problems and to solve those problems you're on your own.
I didn't bother to try, I went from regular XP to Vista Ultimate 64 and PS CS4 runs just fine on my machine.

Different cursor issue in CS4 and Window7 x64 Ultimate....

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