Different DSL plan then we signed up for? told tough luck

Question

We have been receiving mail almost daily about a Verizon 19.99  price 4 life DSL plan
we even know someone who has it, so we called up and ordered that DSL, plan with
no problem, it was turned on, just a few days ago,
My wife noticed that the contract was for 1 yr, I said the "price 4 life plan" said two years
so we called and as I thought was given a different plan, then was told THAT PLAN was
for new service only, when I said it was a new service, then went on to politely explain we
ordered the price 4 life 2 yr contact plan and want that, we where told their is nothing she
can do, but will ask a Superior then put us on hold and about 20min later we were discounted.
We are stumped and amazed, we have the router and the wrong DSL service plan, and really
do not know what to do next when you cannot get help from a Verizon phone rep, what  other
options do you really have? we will try again later today or tomorrow by phone one last time.
If someone from management at Verizon DSL reads this, please look into this, you know who
the forum members are, we do not want to cancel, but if we do it will be for everything at Verizon,
home phone, dsl and cells.and that's a lot of money per month believe me.
Very upset family,

Answer 1

they did the same to me, for years now.  I signed up for the 14.99 for life, every year it changes and I have to call them, last time they told me they had no way to enter it into the computer, so they gave me the 19.99 plan and knocked $5 off my phone bill.  good luck.  this has happened over 5 years in a row now..