'Different SIM Detected' Issue on outright iphone

Hi,
I've bought my iphone outright many months back. Currently I'm on a overseas trip at a place with very limited internet. When I try to insert a local SIM, iphone says different SIM detected, and asks to connect to itunes. However, when I connect it to itunes, it tries to log on to apple store, and since there is no internet, it fails and thus stops verification. I think verification is unnecessary as I bought the phone outright, and it should work with any SIM anywhere in the world out of the box!
So, I've found my $800 iphone useless if i take it out of the country of purchase. Do you guys have any idea how to resolve this issue? With limited time on hand, and since I'm in a new country, I wouldn't be able to visit an apple store or a apple reseller. I do understand that all will be fine once I'm back from my trip, but I find this so annoying. I will appreciate any help.
Thanks a lot in advance.

It is a serious reply, that's what it took to fix it.
If you run a backup of your phone before you restore it you won't loose anything.
You'll just have to wait while iTunes re-syncs all your Music / Photos / Movies / Apps which can take some time depending on how many you have.
You'll still have all your SMS messages and Contacts though just fine.
Restore was the only option for me. Once the Official carrier unlock (from O2) came through from Apple on iTunes the phone was asking for iTunes when it changed SIM or restarted without exception. I couldn't suffer my phone doing that and I tried everything to fix it. Restoring was the only way to get it working properly. Now it's works perfectly and you can put in any SIM without any complaints.
Reply if you want any more info.
Aled

Similar Messages

DIFFERENT SIM DETECTED CONNECT TO ITUNES

Hey
i just bought an iphone...well went onto a plan. And i need to be able to use my pre paid sim in it aswell! At the apple store they knew what i was goign to do and they never said it wouldn't work, yet i put it in and i get this. I am on optus, and using another optus sim so what can I do??
Thanks

I've bought my iPhone from Telstra and had it unlocked (by the way they charge 150AUD!!) and put my Vodafone SIM in.
Everything's great until I switch the iPhone off. Then it won't start and comes up with the same message "Different SIM detected. Please connect to iTunes"
If I do, it takes a couple of retries and then it gets back to normal.
The problem is, what happens if I have to turn the phone off (eg: because it freezes while using Safari, as it's happened a few times before) and I'm nowhere near a computer???
Pretty ****** off...

Do I need a different SIM Card for the new iPhone?

Do I need a different SIM Card for the new iPhone?

The iPhone 5 will come with a new SIM Card in the iPhone ready for you to activate. If you want to make things a bit more difficult, you can cut a Micro SIM to the Nano Sim size with scissors. Of if you have any problems with your iPhone 5 and its SIM Card you can get a new one from your Carrier. But, again the new iPhone 5 will come with a new one for you.

Different SIM Detected - Please connect to iTunes

Hello,
I have had my iPhone 3G contract on O2 for just over a year. In the beginning I wanted to keep my previous O2 number, so was told to use my previous simcard and they would update the account information. This was fine.
After a while I realised I wasnt getting 3G signal, and never had. I assumed it was the handset so I went to apple store about 6 month ago, they got me a new one. The same problem, I couldnt get 3G but being vey busy I couldnt go back to apple for another 6 months. They got me a new one again, and when the problem persisted we realised it must be the sim card.
After a few days I went to O2 and they supplied me with a new simcard, after a day waiting for the account to transfer, I installed the sim and it got 3G signal at last.
But the problem now, is that every time the phone boots up, it says Please connect to iTunes. The only alternative is an emergency call. You can imagine my frustration when I went abroad to copenhagen with all my contact details and phone numbers on the phone, and no way to access it.
I have spoken to the O2 iOPhone support team, who tried to help by talking me through the 'Reset all settings' option. But the problem persists.
Please help! This is very frustrating.
Kind regards,
Stuart

Hello,
Thank you all for your contributions, eventually after 2 long conversations on the phone with the Network and with Apple themselves, I booked in to the Genius Bar of my nearest apple store.
They were too busy to even listen to my problem or think it through, but just ended up replacing my handset. This seems to have worked, but I will avoid rebooting from my previous phone back up... as it seems like it must be a software conflict somewhere between the SIM, IPhone, ITunes and the online registry.
I really hope the rest of you can solve your problems... The three previous times I have been to the genius bar they had time and were very helpful, so I think a visit to apple is the best bet.
All the best,
Stuart

Does the iPhone 5 come unlocked so I can put in a different SIM card?

I'm going to study abroad in Germany for a few months and want to make sure I can use my iPhone 5 from Verizon with a different phone company over there by just using a different SIM card. Can the iPhone 5 be used with any carrier via the SIM card?

I never had a iPhone, but I have been researching that exact question. It seems that Verizon iPhone 5's automatically come sim unlocked. Which is not a full unlock where you are able to delete certain programs you were not able to delete when you first bought the phone. A sim unlock will allow you to use other sim cards for other companies, but you will not get LTE data. According to Verizon spokeswoman Brenda Raney: "she says there's no plans to lock Apple's handset at a later point. In other words, you should be free to use a Verizon-locked iPhone 5 on any compatible GSM and HSPA+ networks for as long as you'd like, including with AT&T and Canadian carriers. Of course, this still brings the caveats of having to both buy a Verizon model, either at full price or with a contract attached, and track down a nano-SIM for the carrier of choice. It could nonetheless settle the question of what carrier to pick if you regularly need a passport when you travel. I believe this article will tell you all you need to know. if not, you can go to verizon if the phone is locked, and have it sim-unlocked, as long as you have a account with them in good standing.
Verizon iPhone 5 is unlocked, able to accept GSM SIMs right away
www.engadget.com/.../verizon-iphone-5-unlocked-att-t-mobile-video/
Verizon iPhone 5 is unlocked, able to accept GSM SIMs right away
Sep 21, 2012 ... Great news for those waiting anxiously at the door for their UPS / FedEx delivery.. . well, for those awaiting a Verizon iPhone 5, anyway. We've ...
www.engadget.com
www.engadget.com/.../verizon-iphone-5-unlocked-att-t-mobile-video/
clipped from Google - 3/2014
Verizon has no plans to re-lock iPhone 5's GSM and 3G sides --- http://www.engadget.com/2012/09/24/verizon-has-no-plans-to-re-lock-iphone-5-gsm-and-3g-sides/?m=false&a_dgi=aolshare_facebook
If you don't find your answer with this link, just type "does Verizon's iPhone 5 come unlocked" in the search box on that site. about 10 recent articals comeup saying it is, but it doesn't say if you get 3G or any kind of data. just says, you wont be able to get LTE

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when on calls using internet based / native apps like viber or skype, people can hear me just fine. Voice memos work too and have already tried different SIMs

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.

I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!!

Official iPhone unlocked problem - new SIM detected -

Hi
I have an original iPhone that has been officially unlocked by O2 here in the UK. This phone has been unlocked so it is now running on the Orange network.
The Issue:
Every time this iPhone is either powered off or put into airplane mode and then switched back on it doesn't remember it is unlocked. It is a real issue trying to get it to recognise the Orange SIM that is now inserted. This phone is now my work phone and the problem is that this happened when I was away from home. I switched it off during a long (and boring) meeting and could not get it working again after. Emergency calls only.
Why does this phone continually not remember that it is unlocked. This is a real issue if you don't have your computer near by and if the phone has powered down for some reason. Not only that I have to put in an O2 sim, connect to iTunes, hit sync and quickly unplug the phone, re insert the Orange SIM, re connect to iTunes "New SIM detected", hit continue, hit sync and quickly un plug the phone just to get it working. This can't be right.
What is going on and can anyone help.

No I haven't experienced this problem, but swapping SIM cards has helped some people with various issues. It may just be that you were unlucky, though 3 times seems very odd. You say that all is well now?

Use an iPhone 5 in 2 countries with 2 different sims?

I travel between the UK and Spain alot. Can I use an iPhone 5 (purchased outright in the UK and contract-free) in both countries with 2 different sims?

Yep, but you may have trouble getting a nano sim in Spain until the iPhone 5 is officially released there...09/28/2012.
Make sure you purchase your phone from Apple...the ONLY source for officially unlocked iPhones in the UK.

How can I set up two iPhones with the same contact, photos, music etc... but a different sim card and phone number. They will both be my phones, but one will be for use in other countries.

How can I set up two iPhones with the same contact, photos, music etc... but a different sim card and phone number. They will both be my phones, but one will be for use in other countries.

Phone A = phone with information you want duplicated
Phone B = phone that you want to copy from A
Backup Phone A.
Wipe Phone B using these instructions. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Phone B should be on the 'Hello' screen. Do not swipe it. Launch iTunes. Plug in Phone B.
When iTunes asks if you want to set up as new phone or restore from backup, choose restore from backup of Phone A.
After this setup, any changes to one phone (i.e. adding a contact, downloading an app) will have to be manually duplicated on the second phone, if that is your desire). Making changes to one phone will not affect the other after setup.

HT1688 I took my SIM card out of my iPhone so I could try a different phone and somehow some one stole my iPhone,,, was wondering there is ANY way i can locate it without my SIM card in it?

I took my SIM card out of my iPhone so I could try a different phone and somehow some one stole my iPhone,,, was wondering there is ANY way i can locate it without my SIM card in it?

Nope, you are out of luck.

I am planning to buy an iphone 4s in saudi arabia. can i use it in India with a different sim card?

I am planning to buy an iphone 4 or 4s in saudi arabia. can i use it in India with a different sim card? plz reply

Yep, but you won't have any warranty or support for this phone in India, nor will you have FaceTime. FaceTime has been permanently removed from all iPhones purchased from official sources in Saudi Arabia.

HT204053 The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert ano

sir have this error so what can i do The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

It looks like the iPhone is locked to a carrier that is not the one you are trying to use.
You need to determine which carrier it is locked to and then contact them to see if they are willing to authorise the unlocking of your iPhone. As ManSinha mentioned, many carriers will only authorised the unlock if requested by the customer who had the contract with them for this iPhone.
Remember that only the carrier who owns the lock on your Iphone can authorise Apple to unlock the iPhone in their servers. You need to contact the carrier or have the previous owner of the iPhone request the unlocking.

HT1937 the SIM card that you currently have installed in this iPhone is form a carrier that is not supported under the activation policy that is currently assigned by the activation server.this is not a hardware issue with the iphon. please insert another

the SIM card that you currently have installed in this iPhone is form a carrier that is not supported under the activation policy that is currently assigned by the activation server.this is not a hardware issue with the iphon. please insert another SIM card from supported carrier or request that this iPhone be unlocked by your carrier.

Similar issue
here is the description
I have similar message but for me the Verizon guys said they unlocked it and when I actually connected to iTunes using Verizon sim card and then did the restore as new iphone then everything worked well and at the end i saw the message "Congrats, your iphone is now unlocked" and then I did the set up as new iphone for my kid.
Once new apple ID was set up, then I removed the verizon SIM and then inserted prepaid t-mobile sim card and after the phone booted up then I got the same message like above...."not supported"
What do i do now? I think the phone is unlocked right?
Also do I need to insert Verizon SIM card and do restore as NEW and this time do not set up the iphone but change the SIM card and then set up or ?
I am confused and other threads were talking that if you get congrats message then u shd be good to use other SIM cards....please help!!!

HT1414 The Sim card that you currently have installed in this iphone is from a carrier that is not supprotedunder the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert anothe

The Sim card that you currently have installed in this iphone is from a carrier that is not supprotedunder the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier.please contact apple for more information.

I have similar message but for me the Verizon guys said they unlocked it and when I actually connected to iTunes using Verizon sim card and then did the restore as new iphone then everything worked well and at the end i saw the message "Congrats, your iphone is now unlocked" and then I did the set up as new iphone for my kid.
Once new apple ID was set up, then I removed the verizon SIM and then inserted prepaid t-mobile sim card and after the phone booted up then I got the same message like above...."not supported"
What do i do now? I think the phone is unlocked right?
Also do I need to insert Verizon SIM card and do restore as NEW and this time do not set up the iphone but change the SIM card and then set up or ?
I am confused and other threads were talking that if you get congrats message then u shd be good to use other SIM cards....please help!!!

Out of the blue my iPhone 5 gave me this message, "No SIM detected." I cannot call or text non iPhone users.

OOut of the blue my iPhone 5 gave me this message, "No SIM detected." I cannot call or text non iPhone users.

Start here: If you see 'No SIM' alert on iPhone - Apple Support

'Different SIM Detected' Issue on outright iphone

Similar Messages

Maybe you are looking for