Different types of support

can anybody given idea about whats the difference between PRODUCTION SUPPORT AND DEVELOPMENT SUPPORT.
Also difference between tickets posed by customers and developers or programmers.
Can anybody send some docs abt support to my email id:
[email protected]
plz plz
Message was edited by:
STALIN JOSEPH

Hi,
Production support for maintaining the process chains primarily involves monitoring activities of all the chains that are running in the background...
Errors in monitoring of process chains can be categorized into 4 different sections...
Master data - Full Update
Master data - Delta Update
Transaction data - Full Update
Transaction data - Delta Update.. in terms of loading of data which can be due to server shut down or system maintenance... errors due to incorrect entries in the OLTP system in which case you'll have to fix the errors in the PSA and manually load the data...
Check the answer by ram in the foll thread,
Production Support
Re: How to resolve tickets its urgent
Re: In production Support , how i can acquire the knowledge
Please reward points.

Similar Messages

What are the different type of projects

i mean how many different type of projects are there in sap implementation..
what do you mean by,
enhancement project
rollout project
development project
support project
is there any thing else other than this?
please clear my doubt.
points would be rewarded.
thank you.

Check the link:
http://help.sap.com/saphelp_sm40/helpdata/en/ba/38c93a37c59122e10000000a114084/content.htm
Implementation Project
Project to implement business processes in an SAP landscape.
Create a project structure from the business processes. You can either create a new project structure, or base it on one of the following:
One or more user or partner templates
An existing project
Scenarios and configuration structures delivered by SAP
An existing production solution landscape
Template Project
A project to create a template.
A template makes your project structure, or parts of it, with its assigned objects (documentation, test cases, IMG activities), available to other projects.
You can lock templates, completely or partially, against changes when they are used in other projects. To use templates in other systems, transport them.
Template projects are especially suited to SAP partner solutions or global rollout.
Upgrade Project
A project to upgrade existing systems.
In an upgrade project you can:
Upgrade customizing: Upgrade existing functions
and/or
Delta customizing: Copy additional functions
Optimization project
A project to optimize the flow of business processes, or the use of a software solution.
You can use optimization projects, for example, in SAP Services.
Safeguarding project
A project to resolve a critical situation in the implementation or use of an SAP solution.
Safeguarding projects show the reasons for a critical situation and coordinate the steps required to resolve the problems.
Maintenance project
A project to maintain a solution
in Change Request Management. The project contains all maintenance activities and urgent corrections of a solution.
in Check-In/Check-Out Business Processes from the Solution Directory
Regards
Edited by: Sravan Prakash.V on Dec 28, 2007 12:25 PM

How load different types of file in SSIS

could you please suggest how can we load different types of file in SSIS. The file metadata is not defined . So the SSIS
package will read the files palced in a defined shared location or folder where based on the column value will determine the datatype on runtime and load the data.

Hi SubhadipRoy,
SSIS doesn’t support dynamic data access provider or metadata. That means that we need to use different source adapters for flat files (.csv and .txt) and Excel files. So, in the Control Flow, you can use three Foreach Loop Container: one to loop through
.txt files, one to loop through .csv files, and the last one to loop through Excel files. In each Foreach Loop Container, you use a Data Flow Task to extract data from the corresponding source files.
If the source files have different structures, you need to use Script Component in the Data Flow Task to parse the first row of the source files and create destination table dynamically. Here are two script examples for your reference:
http://www.citagus.com/citagus/blog/importing-from-flat-file-with-dynamic-columns/
http://stackoverflow.com/questions/21672064/ssis-dynamic-column-mapping-in-excel-source-and-destination-sql-server-table
Regards,
Mike Yin
TechNet Community Support

Different types of phases in implementation project

hi gurus
can anyone inform me
what r the different types of phases in implementation project

The Implementation Roadmap has five phases:
1. Project Preparation project formally initiated and planning well under way.
2. Business Blueprint project team gathers requirements and conducts conceptual design of the solution.
3. Realization system solution is built and integration tested, end users trained
4. Final Preparation final check before cut over to new system solution
5. Go Live & Support solution confirmation, on-going support in place and project closing
Please refer below link:
What is ASAP? - a definition: http://searchsap.techtarget.com/sDefinition/0,,sid21_gci871489,00.html
SAP Steps to Implement ASAP Methodology : http://sap.ittoolbox.com/documents/popular-q-and-a/steps-to-implement-asap-methodology-3581

Projects Different Types

What are the different types of projects ?and mention in detail about the Roll-Out Project

Hi,
1. Implementation project -- SAP is implemented
2. support project            -- Already sap implemented now support is going
3. Upgradation                -    Already sap implemented with older version
                                             and they are upgrading to newer version
4. Roll out                       -   Sap implemented in one plant some time back
                                            New plant started .So the customer want sap to
                                            be implemented in new plant also.
Regards,
nandha

Different types of tables and purpose

Hi,
Could someone explain me the different types of tables an what data they store.
Sonali

hi Sonali,
These are the different types of tables in MDM
Flat Tables : It is a simple table consisting of record and fields ( rows and column) .
Hierarchy Table : A hierarchy table organizes information in a hierarchy, where each record is related to a parent record (even if the only parent is the root) and may also be related to sibling records and/or child records.
Taxonomy Table : A taxonomy is the classification scheme that defines the categories and subcategories that apply to a collection of records. Categorizing records enables you to isolate subsets of records for various organizing, searching, editing and publishing purposes.
Qualified Table : A qualified table in MDM stores a set of lookup records,and also supports qualifiers, u201Csubfieldsu201D that apply not to the qualified table record by itself, but rather to each association of a qualified table record with a main table record. MDM supports multiple simultaneous qualified tables.
Tables are also Categorized as Object Tables like :
Images : This table is for storing Images
Sounds : This table is for storing Sound File.
Videos : This table is for storing Video Files .
Binary Objects : This table is for storing Binary Objects.
Text Blocks : This table is for storing block of text.
Copy Blocks : This table is for storing block of text interpreted as a Copy.
Text HTML`s : This table is for storing block of text interpreted as a HTML.
PDFs : This table is for storing PDF files.
There are various types of Special Tables , i have mentioned below:
Image Variants : Used to define the structure
and format of each of the variants for each image. Each variant is a modified version derived from an original image; the original image is never modified.
Masks : In this defined subset of records are included in Mask i.e. in any scenario whether new records are added or deleted in the repository the records in the Mask remains the same unless edited by the user.
Families : Used to further partition main table records in each category into smaller groups based upon the values of other fields and/or attributes.
Relationships : Used to define each of the different record-level relationships. Each relationship can be either bidirectional (sibling) or unidirectional (parent-child).
Workflows : Stores the workflows of an MDM repository, where each workflow is stored as a record in the table.
Name Searches : Unlike Masks in case of Name search there are again a defined set of records but those records are selected on the basis of Search Selection. In this case if a record is added then the record is checked whether it fulfills the particular search criteria if it does than it is added to the Name serach else not.
Data Groups : Stores the hierarchy of data groups used to break the entire set of objects in the MDM repository into manageable subgroups.
There are various types of System Tables :
Roles : A single table named Roles. One of three tables used to implement MDM repository security and access control. Each role can selectively grant or deny access to any MDM function and to any table or field. This table is managed in the MDM Console and is not visible in the MDM Client.
Users : A single table named Users. One of three tables used to implement MDM repository security and access control. Each user can have one or more roles. This table is managed in the MDM Console and is not visible in the MDM Client.
Connections : A single table named Connections. One of three tables used to implement MDM repository security and access control. Contains an entry for each currently connected MDM client application, which can be terminated by the MDM Console user. This table is not visible in the MDM Client.
Change Tracking : A single table named Change Tracking. Allows you to specify the fields for which adds, modifies, and deletes should be tracked and stored in the Change Tracking table.
Remote Systems : A single table named Remote Systems. Used to define the different remote systems for import and export. Each specifies whether it supports inbound, outbound, or both. This table is managed in the MDM Console and is not visible in the MDM Client.
Ports : A single table named Ports. Used to encapsulate the logistical and configuration info for inbound and outbound processing of MDM data, for consolidation and distribution respectively. This table is managed in the MDM Console and is not visible in the MDM Client.
Links : A single table named Links. Used to specify the URLs that can be used as the target of an embedded browser in the Web tab in the MDM Client. This table is managed in the MDM Console and is not visible in the MDM Client.
XML Schema : A single table named XML Schemas. Used to identify the XML schemas for import and syndication. Each XML schema is the name of an .xsd file. This table is managed in the MDM Console and is not visible in the MDM Client.
Reports : A single table named Reports. Contains an entry for each report file generated by the various MDM repository operations, which can be accessed and viewed by the MDM Console user. This table is not visible in the MDM Client.
Logs : A single table named Logs. Contains an entry for the log files generated by the MDM Server, which can be accessed and viewed by the MDM Console user. This table is not visible in the MDM Client.
In MDM SP06 5.5 we can have only one main table, but in MDM 7.1 version we can maintain many main tables.
Rewards points if helpful
Regards,
Vijay

HT201210 Hellow every one. i just updated my iphone 5 with the ios7. unfortunately i experience different type of bugs...the most important one to me is that the itunes store do not open at all. i'm disappointed with this version of iOS.

Hellow every one. i just updated my iphone 5 with the ios7. unfortunately i experience different type of bugs...the most important one to me is that the itunes store do not open at all. i'm disappointed with this version of iOS. my itunes version is updated and my mc version is also updated
my question is: how can i make itues store to work? how can i go back to the previous version of ios?

Upgrade to Snow Leopard - it's compatible with the latest version of iTunes, and still supports PowerPC applications.
$19.99 - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Snow Leopard is required if you wanted to upgrade to Lion, anyway, which you may want to in the future if the latest version of iTunes no longer supports Snow Leopard.

I cannot get a dvd to play. The error message says "media type not supported". I think it is a .m2ts. Any idea on how I can get it to play?

I cannot get a dvd to play on my computer. The error message says in iDVD is "media type not supported".
The DVD was produced with a video camera and is in HD format. I think the the format is .m2ts?
Any ideas on how to get this to play?

Check out > Mac App Store - Free MTS M2TS Converter
and/or others at > playing .m2ts format in OS X - Google Search

The workflow could not update the item, possibly because one or more columns for the item require a different type of information. Outcome: Unknown Error

Received this error (The workflow could not update the item, possibly because one or more columns for the item require a different type of information.) recently on a workflow that was
working fine and no changes were made to the workflow.
I have tried a few suggestions, i.e. adding a pause before any ‘Update’ action (which didn’t help because the workflow past this action without incident); checked the data type being written
to the fields (the correct data types are being written); and we even checked the list schema to ensure the list names and the internal names are aligned (they
are), but we still cannot figure out why the workflow is still throwing this error.
We located the area within the workflow step where it is failing and we inserted a logging action to determine if the workflow would execute the logging action but it did not, but wrote the same error message.
The workflow is a Reusable Approval workflow designed in SharePoint Designer 2010 and attached to a content type.
The form associated with the list was modified in InfoPath 2010.
Approvers would provide their approval in the InfoPath form which is then read by the workflow.
Side note - items created after the workflow throws this Unknown Error some seem to be working fine.
We have deleted the item in question and re-added it with no effect.
Based on what we were able to determine there don’t seem to be any consistency with how this issue is behaving.
Any suggestions on how to further investigate this issue in order to find the root cause would be greatly appreciated?
Cheers

Hi,
I understand that the reusable workflow doesn’t work properly now. Have you tried to remove the Update list item action to see whether the workflow can run without issue?
If the workflow runs perfectly when the Update list item action is removed, then you need to check whether there are errors in the update action. Check whether the values have been changed.
Thanks,
Entan Ming
Entan Ming
TechNet Community Support

The workflow could not update the item, possibly because one or more columns for the item require a different type of information using Update Item action

I got error "The workflow could not update the item, possibly because one or more columns for the item require a different type of information "I found out the cause is Update Item action
I need to update item in another List call Customer Report ,the field call "Issues" with data type "Choice" to yes
then the error arise . please help..

Thanks for the quick response Nikhil.
Our SPF 2010 server is relatively small to many setups I am sure. The list with the issue only has 4456 items and there are a few associated lists, eg lookups, Tasks, etc see below for count.
Site Lists
Engagements = 4456 (Errors on this list, primary list for activity)
Tasks = 7711 (All workflow tasks from all site lists)
Clients = 4396 (Lookup from Engagements, Tslips, etc)
Workflow History = 584930 (I periodically run a cleanup on this and try to keep it under 400k)
Tslips = 3522 (Engagements list can create items here, but overall not much interaction between lists)
A few other lists that are used by workflows to lookup associations that are fairly static and under 50 items, eg "Parters Admin" used to lookup a partners executive admin to assign a task.
Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Loops not work - File type not supported

Hi guys and girls
one of the imacs (10.6.7) at the site I work at has begun to display the following message when you try to select any of the loops from within garageband.
"file type not supported" and then you have no other option other than to abort. I have tried deleting the loop directory before dragging the loops back into garageband which has always fixed any issues with loops in the past, however the error still displays.
Can anyone shed any light on this issue?

The message I get is "Cannot open the file. Verify that the path and file name are correct and try again".
Please see the Microsoft support doument Windows Media Player 9 Series for Mac OS X Readme. Scroll down to the section on Playing Protected Files.
Sometimes you can view the source code for the web page to locate the specific media file. If you copied that address and then pasted that address in File > Open URL in Windows Media Player, you may get to listen to or watch the file. This trick does not always work.

Mini-DVI to DVI Adapter issues (2 different types, no info from Apple)

as you can see below, I have an iBook G4 1.2GHz
three weeks ago I got a Mini-DVI to Video Adapter
there were two different types in the Apple Store because there are two generations of Mini-DVI outputs, therefore some close inspection and it was easy to get the right part.
Now, three weeks later, all that stuff is off the shelf so it looks like they only have up the more recent size plug. Thus, I cannot find the slightly smaller Mini-DVI to DVI Adapter. (typical Apple, probably just wants me to spend more money on a new machine)
Anyone have a line on where to buy the older type of adapter?
be very careful out there. They are pimping the heck out of the newer generations. I'm looking for the older one.
(if not, I'll probably just stop buying Apple stuff. No need for the headache any more since they are no longer really different products. Just fashion)

I have both an iBook G4 and a MacBook, which use each of the adaptors you have described. I found the information on the Apple site by identifying the Model iBook I had, Dual USB, and looking at he detailed views of each model to identify the type of 'video output port'. I obtained a '2 input' VGA switch from Tiger Direct to be able to switch my monitor from iBook to MacBook.
Hope this helps!

E5 - unable to open. object type not supported

hi.
2 Month back i brought Nokia E-5 Mobile and after few weeks i upgraded the Memory from 2Gb to 8GB. After copying all files from 2gb to 8gb am not able to open or install any existing programs and files. Even maps are not working. When trying to open or install the files am getting this erro " unable to open object type not supported " . Kindly help on this error.
Thanks
Velavan

I have never attempted what you did, so can't say for certain, but I don't think memory card data is meant to be copied from one card to another (unless we're talking about data files like pictures or mp3's). I don't understand what you mean by being unable to install files. Are you trying to reinstall the programs that aren't working? If your 2GB card still works normally, I suggest you format the 8 GB card, reinstall the programs to the empty card, and re-download the maps data. If the programs still give you trouble, you may need to uninstall them from the 2 GB card first, but I don't think that should be necessary. I hope that helps.

Convert different types of files and merged them into one pdf

Hi, everyone. I'm girl from China.
There is folder containing severl files of different types, like doc, msg, jpeg etc. And I want to convert and merge them into one pdf following a certain order. I know that PDFmaker can do that nicely, but the problem is that I have like 3000+ fodlders that requires the same work.
I want to do it with VBA and Acrobat. I have a Acrobat XI Standard Version and a perfect license, by the way
And I have got the code(Thanks, Karl Heinz Kremer) of merging two pdfs into one, but how can I convert them into pdf first?
Thank you very much.
If I can finish this, I would like to publish my code on this forum.

Wow, that's great news. But how should I add the Action?
1. There is no action named "Covert files into Pdf" in the tools panel....
And if I write Javascript code to do this action. How should I write it?
app.openDoc({
cPath: "/c/temp/myPic.jpg",
bUseConv: true
These code only works when I specify the path of the file.
If you know how, pls tell me..........

How can I get the program to recognize two different types of thermocouples?

I am using a PCI-4351 card with a TBX-68T terminal block. I was having trouble writing and finding a program that would give me more than one reading/sec. I found a program on the NI website called "435x_logger_triggering", and so far it is the only program that I have found that will actually collect data at 60 Hz. Unfortunately, this program only lets you specify one mode for your thermocouples. This is a problem because we are using two thermocouples, one is type K and the other is a type R, so we get bad readings from one of the thermocouples depending on which mode it is set on. I would like to know how I can program in a seperate mode for each channel in this program. Un
fortunately, some of the sub VI's in this program are password protected, so I don't know if this is possible. Everything is entered correctly in the Measurement and Automation explorer, so that isn't the problem. I will attach a copy of the program that I am using. I have modified it slightly from the one I got off the NI website, so that the thermocouple readings have a time stamp and are saved to disk. Any assistance you could give me would be greatly appreciated.
Thanks,
Jordan
Attachments:
Forest_Fire_Thermocouple.vi ‏140 KB
435xlogger_triggering.vi ‏110 KB

Jordan,
You should be able to sample two different thermocouples in the example that ships with the 435x driver called "Getting Started with multiple tranducers Continous". Simply put each type of thermocouple in a different index . Each index of the Transducer Group Array can have a different type and specify the channels that correspond to that type.
One way that you can speed this VI up is to place a wait inside of the while loop. This will reduce the number of times the software polls the card if it has available data(increasing the overhead). I would suggest about 500 ms. The data that you receive will all have the same delta t because the sampling clock is hardware driven not software, so it does matter when the data is polled.
You will not be
able to get 60 samples per second when you are measuring multiple channels anyway. The sample rate for multiple channels is about 9/(# channels). This is explained in the 435x Users Manual.
I looked at your code and noticed that you tried to change some of the enumeration controls. Unfortunately you will not be able to change these because they are password protected on the low level subVIs, which is where they are defined.
The way you select if you want the notch filter is in the 435x Config you specify fast or slow. If it is slow then it will select 10Hz as the nitch filter. If you select fast the it will select either 50 or 60Hz You would then use the function "435x Set power line frequency"
Good luck,
Mike

Different types of support

Similar Messages

Maybe you are looking for