Difficulty accessing adobe illustrator

Hi,
I have two important questions for you.
1.) I used a trial of adobe illustrator (cloud) last month. My trial expired. I paid 29.99 to renew this trial, by credit card, and yet I Still can't access adobe illustrator, as it tells me that my "trial has expired." I would like to be able to access this since I have already paid money. If there is no way to help me with this, then I would like a refund.
2.) Please help me upload an adobe acrobat image into adobe illustrator once the prblem above is fixed. Thank you.

Hi DSFRUS,
As i can see from your records, you have purchased Single app subscription for Photoshop CC and not for Illustrator CC.
So, that's the reason your Illustrator CC still shows as trial.
In case you need to use Illustrator CC only, I would recommend you to contact our Chat support http://adobe.ly/yxj0t6 and ask them to cancel your Photoshop CC subscription and place a new order for Illustrator CC.
Let me know how it goes.

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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1370)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1369)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1362)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1360)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1357)
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    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49888327" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1355)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1355)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1352)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1351)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49838323" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1350)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1350)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49818323" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1348)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1348)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49808320" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1347)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1347)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49798320" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1346)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1346)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49788317" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1345)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1345)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49778313" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1344)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1344)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49758310" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1342)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1342)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49748310" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1341)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1341)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49728304" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1339)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1339)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1309)
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    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1305)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49378131" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1304)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1304)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp49358127" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1302)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 1302)

    U44.. update error http://forums.adobe.com/thread/1289956 may help
    -more U44.. discussion http://forums.adobe.com/thread/1275963
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
    -http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

  • Adobe Illustrator CC (2014) won't install

    I've tried downloading the 30-day free trail of Illustrator to my computer about 6 times now. Each time, the process stops around 84% with the message of 'Installation Failed'. The failure summary is as follows:
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s)
    ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
    ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
    ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
    ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    Why won't Illustrator install? I'm in a digital media class that uses this program regularly, so I'd like to have access to it without having to make my way back to the computer labs on campus.

    Hi novayamodel,
    Please try the link for Exit code 6 troubleshooting:
    Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
    Thanks,
    Nikhil Gupta

  • Adobe Illustrator CS2 OLE Library

    Does anyone know where i can find a library to
    access (from Visual Basic) the object model of
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    which installs a .tlb library
    Is there something similar to that ?
    Please help me ...

    Short answer: download a non-activation version of CS2 from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Longer answer: Adobe shut down the activation server for CS2 (and earlier versions) a couple of years ago. For CS2 owners, they've made available a non-activation version of CS2 at the above link.
    Download the non-activation version and use the new non-activation serial number provided there. Your existing CS2 serial number will no longer work.

  • Need documenation proffs to show that Adobe Illustrator 9.0 and 14.0 is compatible with Windows 7

    This link was provided by Adobe support.
    As I am unable to open this link,I am resubmiting this request.
    Please refer the mentioned link highlighting system requirement for Installing Illustrator different versions:
    https://help-internal.adobe.com/content/help/en/x-productkb/policy-pri cing/system-requirements-illustrator.html
    Kindly send me documenation proffs to show that Adobe Illustrator 9.0 and 14.0 is compatible with Windows 7

    Illustrator CS6 system requirements
    Windows
    Intel® Pentium® 4 or AMD Athlon® 64 processor
    Microsoft® Windows® XP with Service Pack 3 or Windows 7 with Service Pack 1. Adobe® Creative Suite® 5.5 and CS6 applications also support Windows 8. Refer to the CS6 FAQ for more information about Windows 8 support.*
    1GB of RAM (3GB recommended) for 32 bit; 2GB of RAM (8GB recommended) for 64 bit
    2GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
    1024x768 display (1280x800 recommended) with 16-bit video card
    DVD-ROM drive compatible with dual-layer DVDs
    Some features in Adobe® Bridge rely on a DirectX 9–capable graphics card with at least 64MB of VRAM
    This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
    * Learn more about Windows support.  
    Mac OS
    Multicore Intel processor with 64-bit support
    Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems.*
    2GB of RAM (8GB recommended)
    2GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    1024x768 display (1280x800 recommended) with 16-bit video card
    DVD-ROM drive compatible with dual-layer DVDs
    This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
    * Learn more about Mac OS X Mountain Lion support.† This product may integrate with or allow access to certain Adobe or third-party hosted online services ("Online Services"). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe's online privacy policy. Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.
    To the topIllustrator CS5 system requirements
    Windows
    Intel® Pentium® 4 or AMD Athlon® 64 processor
    Microsoft® Windows® XP with Service Pack 3; Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1; or Windows 7
    1 GB of RAM
    2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash-based storage devices)
    1024 x 768 display (1280 x 800 recommended) with 16-bit video card
    DVD-ROM drive*
    Broadband Internet connection required for online services†
    Mac OS
    Intel processor
    Mac OS X v10.5.7 or v10.6
    1 GB of RAM
    2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
    1024 x 768 display (1280x800 recommended) with 16-bit video card
    DVD-ROM drive*
    Broadband Internet connection required for online services†
    *This product may allow you to extend its functionality by accessing certain features that are hosted online, including CS Live online services ("Online Services"), provided you have a high-speed Internet connection. The Online Services, and some features thereof, aren't available in all countries, languages, or currencies and can be discontinued in whole or in part without notice. Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy. Access to some services sometimes requires user registration. Some Online Services, including services that are initially offered at no charge, may be subject to additional fees and require a separate subscription. For more details and to review the applicable terms of use and Online Privacy Policy, visit www.adobe.com.
    To the topIllustrator CS4 system requirements
    Windows
    2 GHz or faster processor
    Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended) or Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 (certified for 32-bit Windows XP and Windows Vista)
    512 MB of RAM (1 GB recommended)
    2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)
    1,024 x 768 display (1,280 x 800 recommended) with 16-bit video card
    DVD-ROM drive
    Broadband Internet connection required for online services*
    Windows 7 compatibilityMac OS
    PowerPC® G4 or G5 or Intel® processor
    Mac OS X v10.4.11–10.5.4
    512 MB of RAM (1 GB recommended)
    2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on flash-based storage devices)
    1,024 x 768 display (1,280 x8 00 recommended) with 16-bit video card
    DVD-ROM drive
    QuickTime 7 software required for multimedia features
    Broadband Internet connection required for online services*
    Snow Leopard compatibility*This product may allow you to access certain features that are hosted online ("online services"), provided you have a high-speed Internet connection. The online services, and some features thereof, aren't available in all countries, languages, or currencies and can be discontinued in whole or in part without notice. Use of the online services is governed by separate terms of use and by the Adobe Online Privacy Policy. Access to these services sometimes requires user registration. Some online services, including services that are initially offered at no charge, may be subject to additional fees. For more details and to review the terms of use and Online Privacy Policy, visitwww.adobe.com.
    To the topIllustrator CS3 system requirements
    Windows
    Intel Pentium 4, Intel Centrino, Intel Xeon, or Intel Core Duo (or compatible) processor
    Microsoft Windows XP with Service Pack 2 or Windows Vista Home Premium, Business, Ultimate, or Enterprise (certified for 32-bit editions)
    512 MB of RAM (1 GB recommended)
    2 GB of available hard-disk space (additional free space required during installation)
    1,024 x 768 monitor resolution with 16-bit video card
    DVD-ROM drive
    QuickTime 7 software required for multimedia features
    Internet or phone connection required for product activation
    Broadband Internet connection required for Adobe Stock Photos* and other services
    Mac OS
    PowerPC G4 or G5 or multicore Intel processor
    Mac OS X v10.4.810.5 (Leopard)
    512 MB of RAM (1 GB recommended)
    2.5 GB of available hard-disk space (additional free space required during installation)
    1,024 x 768 monitor resolution with 16-bit video card
    DVD-ROM drive
    QuickTime 7 software required for multimedia features
    Internet or phone connection required for product activation
    Broadband Internet connection required for Adobe Stock Photos* and other services
    *Online services, including, but not limited to, Adobe Stock Photos and Adobe Connect, may not be available in all countries, languages, and currencies. Availability of services is subject to change. Use of online services is governed by terms and conditions of a separate agreement and may be subject to additional fees.

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