Difficulty finding downloaded CS6 (upgraded to CS5) for Win after following all recommended steps

Hi there - would appreciate a hand on what I am sure is a very basic request - I purchased upgrade CS5 to CS6 online about 3 days ago and signed in and located my order, clicked on it and proceeded to what I thought was 'download', waited for it to download and then the download window disappeared and I thought it would pop up with 'Run' or similar but nothing happens. This has happened 3 times. I have been using the Akamai net session - I checked in my downloads file each time and there is nothing there. My order and serial number now appear in the Downloads section of my account at Adobe so that apparently means it is downloaded but I can't find anything! Thanks folks
I basically followed the steps suggested by this helpful forum note (which replicates what was in the email the Adobe Store sent me:
Q: I can't find the product I downloaded, where is it?
A: The following steps will help locate your software for download:
Go to Adobe.com.
Click Sign In (in the upper right corner).
Enter your Adobe ID and password, and then click Sign In.
Click My Orders and then Order History.
Locate the order number, and click the Download link in the Downloads column.
Start the download by choosing one of the following:
Click Download and follow the onscreen instructions.
Click Akamai Download Manager and follow the onscreen instructions.
If you prefer downloading directly in a browser, click Alternate Download Method. Then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.

Hi seanlark,
Please find the below document which should be helpful to locate the download link from your Adobe account:
Find a download link on Adobe.com
If you still face issue in locating the Download link from your Account then you can download your CS6 from the below link:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Then use the serial number to activate your product.
Thank you.
Santhosh.

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