Difficulty having to keep logging in

Question

Hi,
I gave up on the problem I had last year with having to 'keep' logging in on webmail to allow me to download e-mails to my Thunderbird desktop client. I was consistently told that BT do not support Thunderbird (although it is used by many thousands of people).
Now I have a similar problem with receiving new e-mails on my new Samsung phone. It is synchronised with my e-mail, but I only receive e-mails to it after I again 'keep' logging on to my mail through the link on the BT.Com website.
It seems to me that 'the system' is totally incapable of keeping me logged in, even though, on many occasions I have ticked that box when logging in via the web.
What with that and the BT Mail fiasco (I still have not been transferred), and from what I read about other people's experiences that might be a good thing, it's about time somebody should answer for the absolute mess that this is in. For what we pay we should be having a much better experience with the service.
Can somebody let me know if the continual logging on issue can be resolved?
Regards,
AlanF

Answer 1

Hi liquorice & pottyperson,
I really appreciate your willingness to try and help, and to be fair folks on here usually are very willing, and generous with their time in doing do.
Last year when I raised the same issue, it got as far as the Mods, and the end result was, after they spoke with some tech person at BT, there was nothing they could do.
Since making the initial post in this thread, I began to think that someone may have 'had a word' so-to-speak, as I have been able to receive e-mails without having to go through the proverbial webmail login routine every time. However, I am sending this now, because it would seem the temporary success couldn't last! This is the error message that just came up in Thunderbird:
"Sending of password for user ************* did not succeed. Mail server mail.btinternet.com responded: (#MBR1213) Please verify your account by going to https://login.yahoo.com"
(I have hidden the user name in the above comment)
Just to let you know, I have googled the error code #MBR1213 on many occasions, and the issue would seem to be more than a well-known issue. Somewhere, I recall that last year, when I was having the same issue, somebody who was having the same issue as me, reported that 'the mail servers at BT Yahoo were incapable of preserving the logged in status', hence the fact that despite on numerous occasions previously we had logged in through webmail, we kept getting the #MBR1213 error message.
Re the BT Mail issue, and my previous comments, like a lot of others I have been waiting over a year to be migrated. I read somewhere recently that BT had suspended further migrations because of the overwhelming continuing technical problems. Is that true or not?
Again, I am grateful for your responding to my initial comments.
Regards,
AlanF