Difficulty in Activating CS5.5 Design Standard
I am getting really frustrated with the difficulty of activating my Creative Suite 5.5 and am wondering if anyone with sufficient technical knowledge can assist me.
I purchased and installed my CS5.5. around a week ago, and have been using it every day since. However, today, I received an error message stating that Adobe is unable to activate my software. If I fail to activate in within a certain number of days, the programme will cease to function. Following the error message, I tried to activate it through the internet, but I kept receiving the error message that the computer was unable to connect to the internet. There were no issues with my internet connection because I was able to surf the internet. And to be sure, I also did the "cmd -> ping activate.adobe.com" thing that Adobe website suggested. Still, there was no conclusive help.
So I spoke to the support team through the online chat support service, and the support officer asked me to call the technical support. When I called the hotline, I found out that technical support was closed for the day and the support is only available from Monday to Friday, 9am - 5pm. However, the problem is that I have neither phone access, nor access to my personal computer (which I had installed the CS5.5 on) during their opening hours of Monday to Friday, 9am - 5pm. The nature of my day job is just such that I just do not have convenient access during the day. So in desperation, I approached the live-chat support team the 2nd time to ask if there is any alternative to getting technical help other than via phone call during office hours, and unfortunately I was told by the officer that there are no other ways of reaching the technical support.
Basically I am stuck with my un-activated CS5.5. and I'm desperate because 1) I have some assignments to rush using the CS 2) It is too costly an item for me to just let it go like this! I have tried uninstalling and reinstalling, disabling my firewall etc but all these efforts are to no avail.
I wonder if anyone has ever faced a similiar problem and how you managed to resolve the issue? Is there anyone who can please help me??
Hi Munish,
Thank you very much for offering your help.
I have resolved the problem by doing what one of the users in another forum suggested. Here are the steps for anyone who may possibly face the same problem as I did.
Please go to this URL: https://activate.adobe.com/test
If you receive an "error" 404 message then please do the following:
Check the host file
Windows 32 bit and 64 bit
Locate the hosts file.
Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
Right-click the "hosts" file and select Open. Select Notepad for the application to open the hosts file.
Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
Find 127.0.0.1 activate.adobe.com and delete this entry.
Save the file and close it.
If you receive a "status" 404 message then please try the steps here:
http://kb2.adobe.com/cps/897/cpsid_89743.html
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I recently encountered a problem with a HDD drive. So I had to replace it with a new one. Fortunately I managed to recover the data and applications on the original drive.
However when I transferred and installed the Adobe CS5 Design Standard suite on the new HDD it will not open any of the Adobe applications.
It prompts an error 213.10 each time. I can't see where to deactivate or reactivate.. please advise suggested course of action.
Also, will I be able to successfully access my previous files after the reinstallation/activation?
Many thanks
RReinstall properly. Activation cannot work because in the technical sense it simply isn't there. You screwed it. Run teh cleaner tool if necessary and contact support to reset activations.
Download CS5 products
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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I need a link to download CS5 Design Standard
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I followed the 7 steps, downloaded all components with the exception of Illustrator. That will not install no matter what I do using this method.
Gabrielle Hernan
Technology Director
<removed by mod-kglad>
Re: I need a link to download CS5 Design Standard
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I need download CS5 Design Standard in spanish
Anybody knows where can I download CS5 Design Standard in spanish?
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
Mylenium -
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That would work just fine. I run it with less than that on a laptop at home now and then.
As an aside, this is the Acrobat forum. You may want to repost in one of the Suite forums to get a better answer. -
CS5 Design Standard Installation Problem
I have a base build of XP Pro SP3 and i'm trying to install CS5 Design Standard. The PC is a HP xw6200 with dual Xeon 3.4Ghz CPUs and 2GB of RAM.
Unfortunately I get the following error:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 72 error(s), 74 warning(s)
WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: Display requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
WARNING: Display requirements not met for {AE29D445-8164-4CD1-8824-FCE85C0BB179}
WARNING: Display requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR: Family: InDesign
ERROR: ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_GB: Install failed
ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure
ERROR: - DynamiclinkSupport: Install failed
ERROR: - Creative Suite 5 Design Standard: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failed
I can't find any other logs or errors on the PC. It does say to reboot the PC and try again. Which I have done but no luck
Any help or advice would be appreciated. Thanks in advance.
Jason.The complete log files can be found at the following location (say if C: is your primary drive) -
C:\Program Files\Common Files\Adobe\Installers
Most probably VC runtimes are failing to install on your machine (as per the following log messages) -
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
Try installing them individually. To install them you need to double click the respective msi files which can be found in the installer 'payloads' folder like -
payloads\Microsoft_VC90_ATL_x86\Microsoft_VC90_ATL_x86.msi
Once you have successfully installed the msi files run the installer again. -
When I enter the license key for a CS5 Design Standard Upgrade on a Mac with CS5 Design Standard installed and licensed, the installer says that there are no qualifying products installed to be upgraded.
The packing for the upgrade states that CS5 Design Standard is a qualifying product. How to I get the upgrade to install?It does seem rather like that. However, the box copy of CS5DS Upg that I am holding also states that "you must have one of the following: Adobe Creative Suite 5 - Design Standard" on the packaging.
If I am trying to upgrade CS5DS with CS5DS, it is partly because Adobe is suggesting that it makes sense to upgrade to an identical product. Hence my confusion when the install failed. -
Upgrade error CS5 Design standard
Hi there. I'm Chris from the Netherlands. While trying updating my CS5 Design Standard Suite I'm recieving next error:
Adobe Player for Embedding 3.1
Installation failed. Error Code: U44M1P7
Adobe Illustrator CS5 15.0.2 Update
Installation failed. Error Code: U44M1P7
Does anyone knows what could be wrong?
salut, Chris
I found out is has something to do with removed language files...........
Message was edited by: slagkrachtInstallation failed. Error U44M1P7 | Updates
Mylenium -
I understand Adobe's license is for the Win or the Mac environment, but not both. I installed VMWare's Fusion and Windows 7 Pro on the Mac but that did not work. Is there anything I can do besides purchasing a new license?
Thanks Steve,
I find this so discouraging. As a self-published author, I scraped together some money to purchase CS5 Design Standard about 2 years ago. My most recent manuscript has taken longer to develop, and then Microsoft abandoned Win XP for an inferior product (Win 8.1 which is why I went to an Apple). I need Photoshop, InDesign and Illustrator at a minimum to independently publish my work.
With Cloud at $49.99/month, I would never regain that expense in my profits over several years. Even CS6 Design Standard at $1300 is out of my price range. Independently published authors rarely make a profit and I am in that category. My discouragement is that this may stop my work - because of a product that I already own! I am recently retired and find that one of the two things I was going to do in retirement may go away.
Discouraged,
Tom Clarke
www.bible-discernments.com -
Adobe is not recognizing my serial number for my purchased CS5 Design Standard. What can I do? Jim
Jim have you verified the serial number is the same as the one registered under your account at http://www.adobe.com/?
If so then is there a specific reason you are needing to reinstall? Is this a new installation on a new computer? -
Is cs5 design standard compatible with windows 8?
does anyone know if cs5 design standard can be installed on window 8?
Yes it can be installed on Win 8.
Mylenium -
Can I upgrade from cs5 design standard to cs 5.5 design premium?
Hi all,
Can I upgrade from cs5 design standard to cs 5.5 design premium?
thxhttp://www.adobe.com/products/creativesuite/design/buying-guide.displayTab2.html
Mylenium
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