Difficulty in refreshing Planning security

Hi All,
I'm having an issue with security filters in Planning 11.1.2.1. I have a user1 that belongs to group1. This group1 has Write access to an account members and it's descendants. However once I create / refresh security filters, I can see fuser1 filter in EAS with NONE access to all the dimensions, ie
None @IDES("Account"),@IDES("Scenario"),@IDES("Version"),@IDES("Property")
I've tried both create and refresh outline and security filters but nothing seemed to work. Any ideas?
Regards,
Gerd

i know this is not the solution, but i read in a post that this happens, when Planning & Essbase security are not in sync. Eventhough, they should get sync when we do "Refresh Security"... but they asked to try the below options,
1) Manually delete all the Essbase filters and perform the Planning Refresh again... this should create new filters with the same access as in planning...
2) If the above step did not help then try restarting Essbase servcies once as this will update the .sec file in essbase...
You can try these and let us know if it works....
Thanks,
Siva

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