Difficulty playing yoville with firefox.

Question

i play yoville on face book. i use firefox to go on facebook and play yoville because it worked better than safari. recently on face book (about 2 weeks ago) to be able to play videos, i counde not play videos, and a message would come up saying that i had to up grade adobe flash to 9.0 or something like that to play videos). so i down loaded and installed the up graded adobe flash with no problem, and was able to see videos again with out a problem, i can use the computer (an i mac ) easily to do any thing i want, but since that day i have had difficulty playing yoville. I had also been getting the prompt to up grade fire fox on my comp, so i did this thinking this would help the problem but it did not make a difference. I have problems with delays loading the game, delays moving from room to room, being able to change the avitars clothes, and being able to load my items so that i can decorate my room or trade with other players. I removed the adobe flash player from my system and since then i am able to play yoville with out too much of a problem on safari but cant play on firefox. it was always a little difficult to play on safari for the same reasons, problems loading, and that why i started using firefox, and did not have a problem un till now. i communicated with zynger about this problem and trouble shooted it with no success, they told me to empty my cache and reboot, so i just removed the aplication. I cont slightly better on firefox after that, got back to the norm on safari after that, but still not able to play. thank you

Answer 1

Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site].
Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
If the above doesn't work then could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
[[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
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