Difficulty reinstalling after hard drive replaced

I have Adobe Acrobat X Pro and the hard drive crashed on the computer that
the programme was installed on.  When I went to reinstall I am getting a
message that says unable to install on this operating system.  It is
installed on XP.  Nothing has changed! Purchased 3/11.  I have included
screen shot of memory.
Thank you! 
Tracey Mulry, BBus (Asset & Property Mgement)
Email:  [removed by moderator]
Mobile:  [removed by moderator]
Fax:   [removed by moderator]

Thank you so much for your response.  I installed SP3 and was then able to install Acrobat X Pro -  now very happy! J
regards
Tracey Mulry

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    Path:       
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: 
    com.apple.Safari
    Version:    
    5.1.7 (7534.57.7)
    Build Info: 
    WebBrowser-7534057007000000~2
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [146]
    Date/Time:  
    2012-12-10 20:23:05.048 +0000
    OS Version: 
    Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:     
    -61185 sec
    Crashes Since Last Report:      
    36
    Per-App Interval Since Last Report:  60 sec
    Per-App Crashes Since Last Report:   37
    Anonymous UUID:                 
    A4FB5711-DD4B-4D6F-951C-E2DB4879E1DC
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    Exception Codes: 0x0000000000000000, 0x0000000000000000
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    *** First throw call stack:
    0   CoreFoundation                 
    0x00007fff9ab4cf56 __exceptionPreprocess + 198
    1   libobjc.A.dylib                
    0x00007fff98e33d5e objc_exception_throw + 43
    2   CoreFoundation                 
    0x00007fff9ab4cd8a +[NSException raise:format:arguments:] + 106
    3   Foundation                     
    0x00007fff90d1a71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    4   AppKit                         
    0x00007fff940a862b -[NSMenu itemAtIndex:] + 165
    5   AppKit                         
    0x00007fff940a8784 -[NSMenu removeItemAtIndex:] + 63
    6   Safari                         
    0x0000000101b3cede -[AppController awakeFromNib] + 387
    7   CoreFoundation                 
    0x00007fff9ab43fb1 -[NSObject performSelector:] + 49
    8   CoreFoundation                 
    0x00007fff9ab43f32 -[NSSet makeObjectsPerformSelector:] + 274
    9   AppKit                         
    0x00007fff94090347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    10  AppKit                         
    0x00007fff940868bb loadNib + 322
    11  AppKit                         
    0x00007fff94085db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    12  AppKit                         
    0x00007fff94085cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    13  AppKit                         
    0x00007fff94085c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    14  AppKit                         
    0x00007fff942f6cd7 NSApplicationMain + 398
    15  Safari                         
    0x0000000101d4335a SafariMain + 166
    16  Safari                         
    0x0000000101b2df24 Safari + 3876
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib   
    0x00007fff99a83ce2 __pthread_kill + 10
    1   libsystem_c.dylib        
    0x00007fff8e7dd7d2 pthread_kill + 95
    2   libsystem_c.dylib        
    0x00007fff8e7cea7a abort + 143
    3   libc++abi.dylib          
    0x00007fff8edb47bc abort_message + 214
    4   libc++abi.dylib          
    0x00007fff8edb1fcf default_terminate() + 28
    5   libobjc.A.dylib          
    0x00007fff98e341b9 _objc_terminate + 94
    6   libc++abi.dylib          
    0x00007fff8edb2001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib          
    0x00007fff8edb205c std::terminate() + 16
    8   libc++abi.dylib          
    0x00007fff8edb3152 __cxa_throw + 114
    9   libobjc.A.dylib          
    0x00007fff98e33e7a objc_exception_throw + 327
    10  com.apple.CoreFoundation 
    0x00007fff9ab4cd8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation     
    0x00007fff90d1a71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit         
    0x00007fff940a862b -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit         
    0x00007fff940a8784 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework
    0x0000000101b3cede -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation 
    0x00007fff9ab43fb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation 
    0x00007fff9ab43f32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit         
    0x00007fff94090347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit         
    0x00007fff940868bb loadNib + 322
    19  com.apple.AppKit         
    0x00007fff94085db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit         
    0x00007fff94085cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit         
    0x00007fff94085c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit         
    0x00007fff942f6cd7 NSApplicationMain + 398
    23  com.apple.Safari.framework
    0x0000000101d4335a SafariMain + 166
    24  com.apple.Safari         
    0x0000000101b2df24 0x101b2d000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff99a847e6 kevent + 10
    1   libdispatch.dylib        
    0x00007fff96b41786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib        
    0x00007fff96b40316 _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib   
    0x00007fff99a84192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff8e7dd594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff8e7deb85 start_wqthread + 13
    Thread 3:: Dispatch queue: com.apple.CFURLCACHE_work_queue
    0   libsystem_kernel.dylib   
    0x00007fff99a841e2 access + 10
    1   libsqlite3.dylib         
    0x00007fff98d3af94 unixAccess + 52
    2   libsqlite3.dylib         
    0x00007fff98d3a682 sqlite3PagerSharedLock + 1650
    3   libsqlite3.dylib         
    0x00007fff98d39a47 sqlite3BtreeBeginTrans + 1191
    4   libsqlite3.dylib         
    0x00007fff98d61fcd sqlite3VdbeExec + 18717
    5   libsqlite3.dylib         
    0x00007fff98d5ca5b sqlite3_step + 1883
    6   libsqlite3.dylib         
    0x00007fff98d1ffb5 sqlite3_exec + 533
    7   com.apple.CFNetwork      
    0x00007fff9102aabc __CFURLCache::CreateTablesAndIndexes(sqlite3*) + 98
    8   com.apple.CFNetwork      
    0x00007fff9102af10 __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen_NoLock() + 184
    9   com.apple.CFNetwork      
    0x00007fff9102b3dd __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen() + 75
    10  com.apple.CFNetwork      
    0x00007fff90f9342b __CFURLCache::OpenDatabase() + 221
    11  com.apple.CFNetwork      
    0x00007fff90f92f10 ProcessCacheTasks(__CFURLCache*, bool) + 265
    12  com.apple.CFNetwork      
    0x00007fff90f92942 _ZL24_CFURLCacheTimerCallbackPv + 662
    13  libdispatch.dylib        
    0x00007fff96b3fa82 _dispatch_call_block_and_release + 18
    14  libdispatch.dylib        
    0x00007fff96b412d2 _dispatch_queue_drain + 264
    15  libdispatch.dylib        
    0x00007fff96b4112e _dispatch_queue_invoke + 54
    16  libdispatch.dylib        
    0x00007fff96b40928 _dispatch_worker_thread2 + 198
    17  libsystem_c.dylib        
    0x00007fff8e7dd3da _pthread_wqthread + 316
    18  libsystem_c.dylib        
    0x00007fff8e7deb85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib   
    0x00007fff99a83bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff8e7df274 _pthread_cond_wait + 840
    2   com.apple.WebCore        
    0x0000000102bf3b9b WebCore::IconDatabase::syncThreadMainLoop() + 107
    3   com.apple.WebCore        
    0x0000000102bf16b4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
    4   com.apple.JavaScriptCore 
    0x000000010253038f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib        
    0x00007fff8e7db8bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff8e7deb75 thread_start + 13
    Thread 5:: CoreAnimation render server
    0   libsystem_kernel.dylib   
    0x00007fff99a8267a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff99a81d71 mach_msg + 73
    2   com.apple.QuartzCore     
    0x00007fff8e0e4df5 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore     
    0x00007fff8e0e4d35 thread_fun + 24
    4   libsystem_c.dylib        
    0x00007fff8e7db8bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff8e7deb75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff6172b418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff6172b440  rsp: 0x00007fff6172b418
       r8: 0x00007fff7dd86fb8   r9: 0x00007fff6172aea8  r10: 0x00007fff99a83d0a  r11: 0xffffff80002dad60
      r12: 0x00007fcd65027f70  r13: 0x0000000000000004  r14: 0x00007fff7dd89960  r15: 0x00007fff6172b590
      rip: 0x00007fff99a83ce2  rfl: 0x0000000000000246  cr2: 0x00000001058c8000
    Logical CPU: 0
    Binary Images:
    0x101b2d000 -   
    0x101b2dfff  com.apple.Safari (5.1.7 - 7534.57.7) <72510CA8-DEAF-3CA8-A9EC-C6FB872CE6E4> /Applications/Safari.app/Contents/MacOS/Safari
    0x101b31000 -   
    0x101fd3fff  com.apple.Safari.framework (7536 - 7536.26.17) <8C9589AE-EA24-3360-812B-DBAE560FBE7F> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
    0x1022f2000 -   
    0x10258cff7  com.apple.JavaScriptCore (7536 - 7536.26.15) <DE475475-D66E-3BF3-9AA6-422601989CF6> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
    0x10263d000 -   
    0x1027c1fff  com.apple.WebKit (7536 - 7536.26.17) <8FC2CDD6-82DB-3ECE-A5C1-5CDA0E0575F1> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
    0x1028b5000 -   
    0x102a8fff7  com.apple.WebKit2 (7536 - 7536.26.17) <581B0D94-3749-3DFC-B15B-68E026AF5942> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
    0x102bed000 -   
    0x103b93ff7  com.apple.WebCore (7536 - 7536.26.15) <BB07086A-227A-3817-BFED-4DF34E04CD56> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
    0x7fff6172d000 -
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    0x7fff8dc91000 -
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    0x7fff8dcc7000 -
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    0x7fff8dccb000 -
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    0x7fff8dd64000 -
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    0x7fff8dd7c000 -
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    0x7fff8e0ad000 -
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    0x7fff8e0b5000 -
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    0x7fff8e379000 -
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    0x7fff8e3be000 -
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    0x7fff8e447000 -
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    0x7fff8e658000 -
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    0x7fff8e73d000 -
    0x7fff8e750ff7  libCRFSuite.dylib (??? - ???) <0B76941F-218E-30C8-B6DE-E15919F8DBEB> /usr/lib/libCRFSuite.dylib
    0x7fff8e751000 -
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    0x7fff8e78c000 -
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    0x7fff98517fe7  com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff9851a000 -
    0x7fff9851afff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff98558000 -
    0x7fff986b5fff  com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <5F1E4695-BC74-3ADD-8345-627BCD68201A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff986b6000 -
    0x7fff986dffff  com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff986e0000 -
    0x7fff98954fff  com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x7fff98b0b000 -
    0x7fff98b0cff7  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
    0x7fff98b35000 -
    0x7fff98b7eff7  com.apple.framework.CoreWLAN (2.1.3 - 213.1) <D2101093-0B35-3B90-B511-E9272400ED9B> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x7fff98b7f000 -
    0x7fff98c21fff  com.apple.securityfoundation (5.0 - 55116) <70CDC3ED-39AA-3784-8715-F0F5E2CB9754> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff98c22000 -
    0x7fff98d01fff  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <E982B3FF-4788-3FA2-B9F1-53E44E2EA9BA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x7fff98d15000 -
    0x7fff98e1cfe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
    0x7fff98e1d000 -
    0x7fff98f01e5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
    0x7fff98f02000 -
    0x7fff98f19fff  com.apple.MultitouchSupport.framework (231.4 - 231.4) <559C1AFB-E0B4-3D23-9189-18DE09C06FFE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x7fff98f27000 -
    0x7fff98facff7  com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x7fff98fb7000 -
    0x7fff98fb7fff  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
    0x7fff98fb8000 -
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    0x7fff99051000 -
    0x7fff9906eff7  com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x7fff99073000 -
    0x7fff9917ffff  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff99611000 -
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    0x7fff99705000 -
    0x7fff99717ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
    0x7fff99718000 -
    0x7fff9979cff7  com.apple.ApplicationServices.ATS (317.12.0 - ???) <BE3C156D-8326-37AA-BC4E-D3C0D31BF976> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff9979d000 -
    0x7fff9979eff7  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
    0x7fff9980e000 -
    0x7fff99813fff  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
    0x7fff99814000 -
    0x7fff99876ff7  com.apple.Symbolication (1.3 - 91) <98A0662F-26ED-3B10-871B-07747127C7E9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
    0x7fff998da000 -
    0x7fff999f3fff  com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff99a2d000 -
    0x7fff99a68fff  libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
    0x7fff99a6d000 -
    0x7fff99a8dfff  libsystem_kernel.dylib (1699.32.7 - compatibility 1.0.0) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
    0x7fff99a8e000 -
    0x7fff99a9bfff  com.apple.CrashReporterSupport (10.7.4 - 353) <6044CFB6-939E-3C73-BFBB-A8BBC096F135> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x7fff99a9c000 -
    0x7fff99aa5ff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
    0x7fff99aa6000 -
    0x7fff99ae6fe7  libGLImage.dylib (??? - ???) <0B7DAB2B-F1C6-39C7-B864-61EF683B6656> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x7fff99ae7000 -
    0x7fff99b04fff  libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
    0x7fff99bef000 -
    0x7fff99bf0ff7  libsystem_sandbox.dylib (??? - ???) <2A09E4DA-F47C-35CB-B70C-E0492BA9F20E> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff99bf1000 -
    0x7fff99bf5fff  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
    0x7fff99bfd000 -
    0x7fff99c13fff  libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff9a4d1000 -
    0x7fff9a52cff7  com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff9a52d000 -
    0x7fff9a52ffff  libCVMSPluginSupport.dylib (??? - ???) <982F1ED4-3CBB-3161-8BEA-8A980C27FCC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
    0x7fff9a576000 -
    0x7fff9a5b5fff  com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x7fff9a5b6000 -
    0x7fff9a5c4ff7  libkxld.dylib (??? - ???) <01161870-E3B3-3F87-BA4A-0AA7A081F409> /usr/lib/system/libkxld.dylib
    0x7fff9a5c5000 -
    0x7fff9a607fff  com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
    0x7fff9a608000 -
    0x7fff9a60efff  IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff9a625000 -
    0x7fff9a62afff  libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
    0x7fff9aaa9000 -
    0x7fff9ac7dff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff9ac7e000 -
    0x7fff9ac8dfff  libxar.1.dylib (??? - ???) <9E05C939-6CBF-38E7-8915-86278F7DB6C7> /usr/lib/libxar.1.dylib
    0x7fff9ac8e000 -
    0x7fff9ac94fff  libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
    0x7fff9ac95000 -
    0x7fff9ac9fff7  liblaunch.dylib (392.39.0 - compatibility 1.0.0) <8C235D13-2928-30E5-9E12-2CC3D6324AE2> /usr/lib/system/liblaunch.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
      Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
      Calls made by all processes on this machine:
    task_for_pid: 1584
    thread_create: 1
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=184.5M resident=149.8M(81%) swapped_out_or_unallocated=34.7M(19%)
    Writable regions: Total=1.1G written=4164K(0%) resident=5336K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
    REGION TYPE                   
    VIRTUAL
    ===========                   
    =======
    CG shared images                  
    96K
    CoreServices                    
    1340K
    JS JIT generated code              
    8K
    JS JIT generated code (reserved) 
    1.0G   
    reserved VM address space (unallocated)
    MALLOC                          
    44.2M
    MALLOC guard page                 
    64K
    SQLite page cache                
    288K
    STACK GUARD                     
    56.0M
    Stack                           
    10.5M
    VM_ALLOCATE                       
    64K
    __CI_BITMAP                       
    80K
    __DATA                          
    15.1M
    __IMAGE                          
    528K
    __LINKEDIT                      
    60.9M
    __TEXT                         
    123.5M
    __UNICODE                        
    544K
    mapped file                     
    24.7M
    shared memory                    
    312K
    ===========                   
    =======
    TOTAL                            
    1.3G
    TOTAL, minus reserved VM space 
    338.3M
    Model: iMac11,3, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HUA722010CLA330, 1 TB
    Serial ATA Device: HL-DT-STDVDRW  GA32N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: hp LaserJet 1010, 0x03f0  (Hewlett Packard), 0x0c17, 0xfd140000 / 5
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB D

    Bring it back in for service.  Insist they test what they fix.   If they required you to backup, what did you do with your backup?  What kind of backup did you have?  Was it Time Machine or a clone?

  • Spotlight not indexing after hard drive replaced

    Hi all
    Just wondering if anyone knows how to encourage Spotlight to re-index? Just had my hard drive replaced as part of the recall, and now Spotlight wont index anything.
    I've tried previous suggestions (adding and removing hard drive to privacy list, commands through terminal etc), but it's still not working.  All the software is up to date (10.7.5).
    Any ideas?  It's incredibly annoying, and making working on this computer virtually impossible at the moment.
    Cheers

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Enter "mdworker" (without the quotes) in the Filter text field. Post the most recent 50 or so messages that appear in the Console window — the text, please, not a screenshot.
    If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into a message.
    Some personal information, such as the names of your files, may be included — edit that out, too, but don’t remove the context.
    Step 2
    Do the same with the search string "mds".

  • Can't sync new songs to iPod after hard drive replacement.

    A few months ago, I had my hard drive replaced on my Windows Vista laptop. So I backed up all my files including iTunes to an external drive. When the new hard drive was installed I restored the iTunes library back. Yesterday was the first time since the restore that I purchased new music from the iTunes store. I bought 6 new songs. I can see the new songs in the iTunes library but when I sync the iPod the new songs do not transfer over to the iPod. Any ideas on how I can fix this problem? Thanks.

    I found the link below and it worked. I added the songs manually.
    http://support.apple.com/kb/ht1351
    All set now.

  • Time Machine backups extremely slow after hard drive replacement

    I'm having trouble with Time Machine backups following a hard drive replacement. The Apple Store replaced my MacBook Pro's damaged hard drive three days ago and I successfully restored my system (OSX 10.6.8) using a Time Machine backup. The computer is running fine now, but ever since the repair my Time Machine back-ups take a very long time (>2 hours per backup, versus 30-60 seconds before the repair). I know that the intiial backup of a new computer can take a while but I'm now onto complete backup #10 since the repair and they are not getting quicker. I'm not adding/changing many files or software in between backups. The backups appear to be successful but the external hard drive and computer fan are running nearly constantly, which is concerning (and annoying). Any advice would be appreciated! Thanks.

    Peruse Pondini's TM FAQs, for information.

  • Time Machine Problem after Hard drive replacement

    Hi all,
    I am new at this so thanks in advance for any help or direction.  I am running Mac OS X version 10.6.8 on an iMac and am having troubles with my Time Machine since having my 1 TB hard drive replaced under the Seagate recall.  Specifically, the store somehow cloned my drive during the replacement process but now when Time Machine runs it doesn't recognize its prior backups as belonging to itself, starts to perform a full backup and then realizes it runs out of room as shown above.
    I am backing up wirelessly to a 2012 dlink network attached storage device and it was working perfectly before having the hard drive replaced.  The first time took ages but since was working fine.  I have spent 3+ hours on the phone with apple support to no avail (trying to associate the old backups with TM and then just trying to delete them to start over..,) and have since been working through the Pondini pages of troubleshooting TM solutions.
         Specifically, I have followed the instructions on http://pondini.org/TM/B6.html going through the green box steps 1-5 successfully first, but then I am unable to complete the process to inherit or associate the old backups (either pink or blue box) due to this error. 
    If I cannot associate the old backups with this 'new HD computer'  then I think that I need to erase all prior backups so that I have room on the NAS to start TM backup from scratch.  However, this is problematic as I cannot 'see' the old backups to try to delete them through Time Machine itself as the computer does not see itself as existing on the timeline prior to the HD replacement date.  I therefore need a way of deleting the whole thing but clearly not through Finder or Terminal from problems mentioned by doing this in prior posts.
    My NAS is partitioned so that all the Time Machine Backups were supposed to be just in one part of the NAS, separate from the stuff we were archiving from several other computers....(I cannot just reformat the entire NAS).  From reading many of the Pondini troubleshooting posts I think that I need to do something to delete the whole sparsebundle? and think I have located it (see image below) (although I am not sure if it is the one from my prior successful backups prior to Nov 18 or from the more recent failed attempts).
    I am carefully reading http://pondini.org/TM/12.html about deleting but at this point am a bit confused as to the best course of action.
    Ideally, I would love to successfully tell TM that it has already backed itself up and that the Backups.backups folder belongs to it and not some other computer, so it can just proceed with updates.
    Failing that, I think that I would try to delete all prior backups to free up the entire 1.87 TB that are designated and apple formatted for TM on the NAS and then restart TM from scratch.
    Not sure if the Backups.backups folder that I have identified has all the info from before November 18th and then could be used to restore itself as I cannot see it through TM.
    Thanks for the advice in advance.  I would be grateful for any assistance and I am sure others having their hard drives replaced would also benefit.

    Hi all,
    I am a bit disappointed that nobody has offered me any help!  Please?  Pondini?
    Thanks

  • How to reinstall pre-installed iWorks after hard drive replaced?

    iWork was pre-installed on my iMac (July 2010) 3.2 gHz i3 running OS10.6.8. The original hard drive was recalled by Apple and replaced. I backed up all data to Crash Plan prior to the change out. When I tried to open any of the iWorks programs I received the following error message:
    I checked my install discs and application install discs, but iWork does not show up there. How can reinstall these programs?

    Thanks, mate, but the computer did not come with any iWork DVD. It only had the OS install disc and the Application restore disc, neither of which contain iWork. The error message reads: "Pages cannot be opened because of a problem. Check with the developer to make sure Pages works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X. Clic Report to see more detailed information and send a report to Apple."
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  • Help - Cant use CS3 after Hard Drive replaced and software had to be reinstalled

    My iMac needed a new Hard Drive so had this replaced by licensed Apple repairer. All software was lost and was told to reinstall CS3 which I did successfully. I have the original CD's. Serial number accepted. When I opened up Illustrator, Photoshop or indesign I get a message saying I am trying to upgrade ( which I am not) and that I need to choose the version premium 1 or 2 or standard 1 or 2. I chose standard 1. The am asked to put serial number in again then hit enter button. It comes up with an "x" saying I cannot access or upgrade. I then can't go forward or do anything except click back button or quit. Please can anyone help?? I tried calling Australian customer support but CS is not supported by phone which is very frustrating.
    Thanks.
    Daniel.

    Purdy123 did you migrate or transfer over your applications from the other drive?  If so then this is likely causing your current error.  Please run the available uninstallers located in the Applications/Utilities/Adobe Installers folder.  Once you have done this then please also use the CC Cleaner Tool to ensure complete removal.  You can find instructions and the download at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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  • MINI 110-3100 RECOVERY AFTER HARD DRIVE REPLACEMENT

    I HAVE AN HP MINI 110- 3100.  I'VE REPLACED THE FAILED HARD DRIVE WITH AN HP-SUPPLIED ITEM.  THE HARDWARE TESTS ALL PASS.  I'VE INSERTED INTO AN EXTERNAL DRIVE THE RECOVERY DISC I MADE WHEN I FIRST BOUGHT THE MACHINE, AND THE DISPLAY SHOWS WINDOWS LOADING.  HOWEVER,  IT THEN MOVES TO 'HP RECOVERY MANAGER',  WHICH GIVES ME ONLY 1 OPTION:  'RUN COMPUTER CHECKUP'.   WHEN SELECTED,  THIS IS FOLLOWED BY ANOTHER MONO OPTION,  'OPEN A COMMAND PROMPT'.  WHEN I SELECT THIS, I  GET ' Administrator: x:\Windows\system32\Cmd.exe'   FOLLOWED BY  'x:\Windows\RM>'  AND A FLASHING CURSOR SEEKING MY  (I ASSUME MS-DOS)  INPUT.  I'M AT A LOSS TO UNDERSTAND WHAT I'M SUPPOSED  TO DO -  I CAN'T FIND ANYTHING HELPFUL ON THE HP OR WINDOWS WEBSITES.  ANY ADVICE WILL BE HUGELY APPRECIATED. 
    This question was solved.
    View Solution.

    Hi:
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