Difficulty remapping keyboard shortcuts on OSX

Pretty obscure problem here. I am trying to use the little-known OSX built-in method of remapping keyboard shortcuts (System Preferences>Keyboard>Keyboard Shortcuts>Application Shortcuts) to customize things, specifically to add a shortcut to access the add-ons menu. I did this a few weeks ago and I see my shortcut next to the menu item, but triggering the shortcut never opens it up. I see the Tools menu flash, but nothing ever really happens.
As far as I know, the problem isn't exclusive to the Add-ons item. I have also noticed this same problem with Thunderbird. It worked with the old Unsanity Haxie, Menu Master, but this is not compatible with 10.6. (I am running 10.6.4)
I'm guessing that this is some kind of underlying problem with the Mac version of both products. Any help or referral to where I can report this is appreciated.

I'm getting this problem with the PasswordMaker plugin. I had the problem before attempting to remap keys. I remapped keys with the suggested keyconfig extension in an attempt to solve the problem, but no dice.
FF version 3.6.3
OSX version 10.6.6
Other items in the Tools menu work. PasswordMaker fails with the problem described above:
'but triggering the shortcut never opens it up. I see the Tools menu flash, but nothing ever really happens. '
The extension works on all other OSes I have tried (Win XP, Win 7 and Linux Ubuntu.).
I've seen this behaviour before when a modal task in Photoshop (text editing) was blocking shortcuts.
Any ideas?

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