Difficulty with printer installation? Try HP Diagnostics

Need to know your network keys to setup your wireless printer?
Do you need to find out if your printer is properly connected to your network?
Would you like to know if a firewall is blocking printer communication and/or software installation?
If you are experiencing problems installing or connecting to your networked HP printer, you should download and run the HP Print and Scan Doctor to help solve the issues mentioned above and more.
The HP Print and Scan Doctor will guide you through troubleshooting your network printer setup and connectivity problems. It also provides you with a wealth of information regarding your network and, in some cases, automatically fixes network connectivity issues.
The HP Print and Scan Doctor runs on Windows XP, Vista, Win 7, and Win 8. You will need administrator privileges in order to run the utility.
Get it here: HP Print and Scan Doctor
Please Give HP Your Feedback! If you use any of the HP Diagnostic Utilities, HP would like to hear from you afterward – there’s a survey link built right into each of the utilities and it only takes a minute or two. Your ideas on how to improve the utilities help HP design future features and enhancements to the utilities. Thanks for taking the time to respond.
Installing a printer with USB (not network)? Try the HP Print Print and Scan Doctor
HP suggests that you download and run the HP Print and Scan Doctor, which also helps for USB connected printers. While not all types of printing communication problems are addressed with this software utility, many common problems are resolved. This utility can be used to troubleshoot and in some cases directly fix common connectivity problems experienced with many of hp’s all-in-one devices when used on Windows XP, Vista, Win 7, and Win 8 systems (administrator privileges are necessary in order to run the utility).
If the HP Print and Scan Doctor detects missing or incompatible software parts, the utility will offer to uninstall the current parts so that a subsequent reinstall process will go smoothly. The uninstall / reinstall process usually resolves printing connectivity issues with a minimum of further fuss.
Get it here: HP Print and Scan Doctor
Additional information on using HP Diagnostic Utilities can be found here:
www.hp.com/go/tools
Hope these tools are helpful with your install !
Kent G.
I work for Hewlett-Packard

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Similar Messages

I am getting a printer message "on hold, Authentication required" when directly connected (USB) to any printer I try to install to my MacBook Pro. Any ideas?

I am having trouble with printing from my MacBook Pro. After succesfully installing a printer, sending a print job results in a alert in the print que that says "on hold Authentication Required"
I am fairly new to Mac and have not the slightest clue what I am doing wrong. Please help!
Thanks, Slojon

After upgrading to OSX Mountain Lion on one of our home computers and having no difficulty with printer access for months, after a glitch involving loss of power, suddenly "On hold (authentication required)" started showing up.
When I deleted the printer and then tried to add it back using the default listing for the printer I got the message "Unable to download the software from the server at this time." I felt I was going backwards. The whole situation was maddening for a couple of days.
Details:
Older G5 Desktop Mac running OSX Snow Leopard wth an HP Color LaserJet 2550 attached via USB.
Early 2011 13" MacBook Pro running OSX Mountain Lion.
Airport WiFi network.
This is really two problems: how to add a printer successfully and how to print without authentication.
How to add a printer
Do not use the default listing for adding the printer that shows up in the popup menu, instead use the generic "Add printer" command, then select the printer and printer type from the secondary menu that comes up. This worked fine for me.
How to avoid the "Authentication required"
Software update on both machines.
Reset printing system (Option & minus "-" key) on both systems.
Add the printer back to the server (older G5 Mac in my case) system.
Ensure that both the printer sharing is selected for the printer and …
… that printer sharing is turned on globally in the Sharing System Preferences
Add the printer back to the client system
I was also able to work this through the CUPS system described in other posts (http://localhost:631) but I always prefer to let Mac OSX handle the UNIX details since I have greater confidence I won't be inadvertantly messing something up.

HT1349 Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.

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Would appreciate help...its driving me up the wall!!

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

HP 5510,windows 7, new setup of printer, "unable to communicate with printer" when i try to print

HP 5510, Windows 7, new printer, just picked it up!, "unable to communicate with printer" when I try to print a page, all network conections check out OK with Print Diagnostic Utility.

Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick

Hello I'm having problems with the installation of EFI 2.2 my macbook shutdown every time I try to install the actualization is this normal?

Hello I'm having problems with the installation of EFI 2.2 my macbook shuts down every time I try to install the actualization is this normal?

Hello I'm having problems with the installation of EFI 2.2 my macbook shuts down every time I try to install the actualization is this normal?

I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple s

I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple store from debug menu, double checked my apple id account and etc..but doesn't work anyway.

I'm having the same problem and went as far as to delete and reinstall the AppStore and still no dice.

Ok. I hope someone can answer my question. I am new to photoshop. I need version cs4 in order to work with a designer and printer on some logo work. I've tried to download it but it just gives me individual files with no installer and nothing - includi

ok. I hope someone can answer my question. I am new to photoshop. I need version cs4 in order to work with a designer and printer on some logo work. I've tried to download it but it just gives me individual files with no installer and nothing - including the adobe "instructions" seems to work. How can i get this software in a downloadable format? is it actually free - I'm assuming it is... Hope someone knows the answer to these questions...

The download itself is free and is valid for 30 days only. After that, the software ceases to work.
CS4 is pretty old, no longer sold and no longer supported by Adobe. It's also not compatible with many modern OSes.
Why do you have to work with such an obsolete version of Photoshop?
What kind of "designer" uses it?

Laserjet 1012 feeds pages with no printing - started with Lion installation.

laserjet 1012 stopped printing with Lion installation. Paper feeds correct number of pages but with no printing. Have contacted HP but since laserjet 1012 is old they refuse to help. Tried with new cartridge (had in stock) but still no printing. Have reset printers, checked that driver is current, etc. Help.

Thanks for the ideas Lanny
Unfortunately I have tried all - deleted and reinstalled the printer, printed from word, excel and PDF, updated the HP drivers last week with software update, ran software update this morning to make sure there was nothing new, and tried to print from my wife's iMac.
I am stumped!

No correct driver printer installation windows 7 and 8

Hi,
From nothing, my photosmart C4585 didn't work. My printer is ok, but with 'solution centre'' it never will correct installing.
So he said:"' i cannot see the file in the system''. I a moment it will not work in windows 7 home premium and he uninstall the software.
We try to make a disk cleanup, without succes, throw away the printer, it didn't work at all. At the same moment an other laptop with windows 8 has the same problem- he not recognised this equipment! Printing is ok but scanning with solution centre it never will work again.
3 Times we try fix the software without results.
What can i do with this big problem with 2 specials of windows 7 and 8.
I also try before this happened in my pc windows 7 , to make a recovery also with no result.Why two computers at the same moment?? Both they have 64 bit windows.
Who can help me to solved this problems.
greetings Sierras

Hi sierras,
I see you are having a great deal of difficulty with your printer software on both your Windows 7 and Windows 8 operating systems.
Please perform the steps below on one computer and if it works you can go ahead and perform them on the other.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop >    ForWindows7....PS_AIO_04_C4500_USW_Full_Win_WW_130_140.exe                                                                                                                              For Windows 8 .... PS_AIO_04_C4500_USW_Full_Win_WW_140_408.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot >  How to perform a clean boot in Windows
Download the following  SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 7210 all in one printer installation error on windows 8.1 update

We recently got updated by Microsoft from windows 8 to 8.1. After that time, the scanning function did not work as it did before and the HP menu utility was different. I went through the HP Info service and it said the printer software was not fully functional. I then was told to download the latest hp install software for the 7210, which I did for windows 8/8.1. The install stops with a fatal MCI error code 1935. I then went to the troubleshooting guide for error codes (the example box shows almost an identical error message to mine) but it only shows windows XP, Vista, and 7.0. There is no troubleshooting guide for windows 8 or 8.1 with this code. I then followed the "HP Solutions for Install Errors (Windows 8.0 and 8.1) and performed all the tasks. I updated windows to current and same error. I then shut off all startup services and got the same error. I am now out of idea's or help.
The printer has been great and we have had no problem with it since we've owned it. At this time we are without a printer completely because the install process removed the previous installed software.
Forgot to mention this is using USB connection, but the install never gets far enough to ask me to connect it, so it really doesn't matter.
Any advice would be extremely welcome.
Thank you
Joe

Hi @DelanoJoe
I see you are getting a fatal MCI error code 1935 and the documentation specific to that code is not for Windows 8 or 8.1. I will certainly do all I can to help out
Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > AIO_CDB_Net_Full_Win_WW_140_408-4.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Windows 7 64 bit machine with printer installed locally takes 2-3 minutes for printing most of the time and fails to print some time.

Our customer have 3-4 windows machines in local area network (No Domain Login) with different OS versions and platform architecture (32 / 64 bit)
I have no idea about the configuration of machine to which printer is hooked up but it is running Windows for sure.
This machine is accessible from any other machine in LAN. They have another machine running Windows 7 64 bit OS on which they have installed the printer connected to earlier machine using local printer driver installation
with local TCP/IP port being selected during installation. Installation goes well, printer gets installed successfully and shows ready state. but when we try to print anything on it takes 2-3 minutes to complete print job. They have tried
this on printers with couple of different model and make but the result is same delayed printing. They have also tried to install different printer drivers like HP printer model specific driver and HP universal driver too , but the result is
the same in all cases. earlier when they were using 32 bit XP machine with printer installed same way that they installed now for win 7 64 , there was no issue seen with regards delayed printing. is this a issue with windows 7 64
bit printing system ? or it has to do something with mixed and matched (32/64 bit )printer drivers running on different machines on LAN ?
I will try to get more information with regards to the machine to which printer is connected.In the mean please revert back to me if any one had face similar issue and able to resolve it successfully.
Thanks in Advance.

Hi,
Have you tried ping ip address of printer? and check if there exists any data lost in network connection. If your network connection is crowded, it can cause delay for printer.
Also, please attempt to disable all security software temporarily, such as antivirus, firewalls,etc and
clear all printer cache.
Locate to task manager, check the state of spoolsv.exe, including cpu and memory. If it has high cpu or memory usage, it may be caused by malware. Thus, you'd better to make a full scan with the latest anti-virus.
Karen Hu
TechNet Community Support

Unable to Communicate with Printer message, but still prints

I installed a new ENVY 4500 printer on my Windows XP system. and it there are two problems:
1. when I try to print, it tkes some time, then a message window appears with "unable to communicate with printer", but it still prints. I have uninstalled the printer and the drivers and reinstalled, but to no avail.
2. I have a Seagate GoFlex USB backup drive attached. However, when the printer is connected, the Seagate drive disappears. It happily coexisted with my former HP C4100 printer for years, but the new one seems to cause problems.

I solved the problem. I purchased a new USB cable for the printer. I deleted the printer, uninstalled the print drivers, and completely reinstalled the printer. At first the installation did not work, but I discovered the USB cable was not completely inserted into the printer. Initially it felt like it was, but I gave it an extra push and it clicked into place. At that point the installation completed successfully. Now the printer and the Seagate drive work properly.

OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

I am having difficulty in printing from my ipad to a Kodak Hero 9.1 WiFi printer. I am using Prin Pro Central as an App. The printer is not recognised on my Ipad. Any help or ideas would be appreciated.

I am having difficulty in printing from my ipad to a Kodak Hero 9.1 WiFi printer. I am using Prin Pro Central as an App. The printer is not recognised on my Ipad. Any help or ideas would be appreciated.

Versuche es mal ohne express vi s
Eine Whileschleife, dessen Zähler Du als Zeitbasis verwendest,
Sinusfunktionen als Signalquellen, g ..... ups english forum
Try it without express vis
a while loop with the index as timebase (multiply by your timestep to get t)
sinus functions with 2 Pi t as signals
In your vi in every interation of the while loop you generate an array of values where you always pich the same index ...
PS: here is my version
Greetings from Germany
Henrik
LV since v3.1
“ground” is a convenient fantasy
'˙˙˙˙uıɐƃɐ lɐıp puɐ °06 ǝuoɥd ɹnoʎ uɹnʇ ǝsɐǝld 'ʎɹɐuıƃɐɯı sı pǝlɐıp ǝʌɐɥ noʎ ɹǝqɯnu ǝɥʇ'

Difficulty with printer installation? Try HP Diagnostics

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