Digial Filing, Scan to Network Folder not working on new Asus Windows 8.1 laptop

Question

I've having difficulty setting up Digital Filing, Scan to Network Folder on my new Asus Windows 8.1 laptop. I'm using a HP Officejet Pro 8500 A909g Series.
It seems to setup correctly with no errors. However, all scans end up with a zero file size PDF. Trying to open them gives the error: “Adobe reader could not open 'scan.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
I've previously had no problem setting up network folders to scan to on three other computers, all of which were running Windows 7, not 8.1. Digital Filling continues to work correctly on each of these older computers, but try as I might, I'm unable to get this feature to work with my new Windows 8.1 laptop. I've tried with both the “Solution Center” software and the embedded web access.
I've compared all the setting I could think of to the previous Network Folders that work and cannot find any differences.
The workaround, scanning from my laptop using the Solution Center software (rather from the printer console using digital filing, scan to network folder) works perfectly. As far as I can tell, all other features are working.

Answer 1

The STUDIO is an older laptop running Windows 7. Scanning to network folders works perfectly as long as the folder chosen is in the \Users\Public folder.
I do not know nor have not needed the Windows password on this laptop. It's been years since I set up this laptop; I don't know if it even has a password.
The ASUS is a new laptop running Windows 8.1. So far, I have been unable to scan to a network folder; all the resulting PDFs are zero bytes.
The network folders are all in Network Path: \\ASUS\Users\Public; if I try to create them outside this folder, I'm unable to even finish setting up the network scan.
I DO know the Windows username and password for this new laptop.
Username: [email protected]
Password: Gpaork3edrecnlau
I've compared the properties on the folders involved on the two laptops by right-clicking them. So far as I can tell, everything is set exactly the same on both computers.
Below are my experiments – the first three on my older Windows 7 laptop all work perfectly. All the rest on my new Windows 8.1 computer do not work.
==================================================================
Entry 1
Display Name: Scans on Studio
Network Path: \\STUDIO\Users\Public\Public Scans on Studio
(C:\Users\Public\Public Scans on Studio)
Username: STUDIO\Edward
Password: ???
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 2
Display Name: ScanTestDell
Network Path: \\STUDIO\Users\Public\ScanTestDell
(C:\Users\Public\ScanTestDell)
Username: blank
Password: blank
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 3
Display Name: ScanTestDell2
Network Path: \\STUDIO\Users\Public\ScanTestDell2
(C:\Users\Public\ScanTestDell2)
Username: STUDIO\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 4
Display Name: AsusTest1
Network Path: \\ASUS\Users\Public\1
(C:\Users\Public\1)
Username: ASUS\[email protected]
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 5
Display Name: AsusTest2
Network Path: \\ASUS\Users\Public\2
(C:\Users\Public\2)
Username: [email protected]
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 6
Display Name: AsusTest3
Network Path: \\ASUS\Users\Public\3
(C:\Users\Public\3)
Username: blank
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 7
Display Name: AsusTest4
Network Path: \\ASUS\Users\Public\4
(C:\Users\Public\4)
Username: Edward
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 8
Display Name: AsusTest5
Network Path: \\ASUS\Users\Public\5
(C:\Users\Public\5)
Username: ASUS\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 9
Display Name: AsusTest6
Network Path: \\ASUS\Users\Public\6
(C:\Users\Public\6)
Username: ASUS\Edward
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 10
Display Name: AsusTest7
Network Path: \\ASUS\Users\Public\7
(C:\Users\Public\7)
Username: ASUS\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK