Digital 5700 Decoder

Hi,I have an issue with the Inspire 5.1 Digital 5700 decoder( I did log a call with Customer Services, but I'll get to that in a bit!). Essentially, when I power the on, the LED light goes from red to green. I then select the output I require? everything is fine. Seconds later, the unit switches itself off and the LED light goes back to red! When I try to turn it back on again, it always goes back to red. I logged a call with Customer Services, who asked what happens when I "gently tap" the unit. The LED does go to green, but eventually goes back to red again. Customer Services also asked me for the serial number, which I duly provided (CAMF375047000040N). They came back saying that they had no record of that serial number on their system. I even took photos of the unit with the SN and sent them across, but they still came asking me for proof of purchase and a 3rd confirmation of the SN. I'm at a bit of a loss as I no longer have the proof of purchase. The unit is 2.5 years old, and possible out of warranty. But I would like to know if what is happening with the unit is a common problem and if there is a fix? If there isn't, then I'll have to throw everything away and start again. Many thanks

MasterRusty,
I have a post on here titled "inspire 5700's are junk" from back in Dec 2004, you are having the same problem with yours that I had so don't worry they will quit working altogether very soon. The digital decoder goes out in them usually within a year AFTER the warranty goes out so creative just says " oh well they are more than year old so too bad" I know from experience with them. There is nothing you can do about this except to pack them up and buy another brand. I stated before that maybe if enough people wrote in stating their problems with this system that maybe just maybe creative would realize that there really is a problem here and they would take a serious look into it and admit that yes we screwed up here and we will fix the problem for our customers, but I really doubt it because as I said before " they are the big company and we are the little people". I was told that "we can't offer unlimited warranties on our products" which I understand; but if you look at some of the other speaker companies they offer 2,3 even 4 year warranties, but again as I said you are really out of luck. I would really like to see Creative make a liar out of me and look into the problem and make things right for us, but I feel that is only a wish that won't come true.
good luck,
MrDave

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