Digital Booklet PDF is damaged and won't open

Hi, I purchased Negramaro- Mentre tutto scorre on the iTunes music store yesterday, but whenever I try to open the interactive booklet pdf file in acrobat reader, I get a message saying "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to fix this or get a new, undamaged version of the file?
Thanks

DIgital booklets are not available for repeat download or I would suggest you simply delete and get a fresh copy. Instead use the "report a problem" links in your account history to contact the store support team. Hopefully they can requeue a working version for you to download.
tt2

Similar Messages

  • System preferences is damaged and won't open

    i think my girlfriend deleted it. The icon looks strange now and when I open it says it is damaged...what do i do?? Please Help

    I have tried to reboot, and I have tried to repair permissions but does not work... permissions are all fine, and I can open all the system preferences if I go in to the hard drive and open the folder they are in indiviually but I can not open the system preferences using the icon in the dock...also the icon has a big X on it now!

  • Iphoto '11 says its incomplete or damaged and won't open after installing ilife '11, which does not show up in applications folder

    I just tried to install iLife '11 on my MacBook I purchased in January, 2011. Now, iPhoto '11, which was installed into the computer when I bought it, will not open. Instead, it gives an error message: "You can't open the application iPhoto because it may be damaged or incomplete." On top of that, I cannot locate iLife '11 that I installed into the computer in the applications folder. I'm sure I installed the program because it told me installation was complete. I restarted the computer and am still having the same problems. Thanks for any help.

    iLife 11 is not an application.  It's a suite of applications of which iPhoto 9 is one. Did you purchase the boxed version of iLife 11?  If you did then you'll need to reinsatll iPhoto from the iLife 11 disk. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/  folder,
    Click to view full size
    Then install iPhoto 9 from the iLife 11 disk.
    OT

  • Cannot "print" a window as pdf then read it in Adobe Reader; Adobe says the file is damaged and cannot be opened.

    Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?

    If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
    The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
    Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

  • Trying to attach saved doc to email but it shows as greyed out and won't open. If I convert same doc to pdf format it attaches OK. What am I doing wrong?

    I'm new Mac user and can't work out why a saved pages doc won't attach to an email. I can see it in Finder and open it in Pages but when I try to attach it shows up in grey and won't open. If I then convert the same doc to pdf it's OK. What am I doing wrong?

    Thanks for your answer.  You guess right.  I have my personal mail in Apple Mail program but my business account is via Google Apps for work so operates like a gmail account and that's the one I need for attachments.  The Pages version I have is 5.2(1860).  It would be good to fix if I can without having to make the extra step of pdf conversion.  I purchased the computer a week ago and it's OSX 10.9.5 which I guess is the latest version.  Should I upgrade to Yosemite? Perhaps that has a later version of Pages?  Thanks again. Barbara

  • HT201269 My Iphone 4 is water damaged and won't work at all so I've bought a new Iphone 5c - can I get my messages and whats app chats from my old to my new phone - they have different sized sims?

    My Iphone 4 is water damaged and won't work at all so I've bought a new Iphone 5c - can I get my messages and whats app chats from my old to my new phone - they have different sized sims?

    There is nothing saved on the SIm card in an iphone.  If you have a backup of the old phone restore that to the new phone

  • PDFs saved from Safari won't open in Adobe Reader

    PDFs saved from Safari won't open in Adobe Reader - damaged file
    iMac late 2009 8Gb 3.06 Intel Core 2 Duo - Safari 6

    I encountered the same problem and tried doing what Suzanne did by right clicking the file and saving it to the computer first and then opening it.
    And then after double clicking the saved file windows prompted whether I want to open it with the newly installed Adobe reader 9.0 or with Microsoft Word. I chose the Adobe Reader 9.0 and clicked on the check box asking whether we always want to open this type of file using this program.
    I managed to open the file and best of all is after that I was able to directly double click on the pdf email attachments to open it.
    Seems like that we need to let windows associate the file type with the program first.

  • Downloaded content is damaged and cannot be opened by Acrobat

    Downloaded content is damaged and cannot be opened by Acrobat
    http://otn.oracle.com/products/ifs/pdf/XML_Partner_Solution.pdf
    Regards,
    Peter

    That means you have a case-sensitive startup volume.
    You should be able to use either "Carbon Copy Cloner" or "SuperDuper" (free for this purpose) to copy your case-sensitive volume to an empty case-insensitive one. Make at least two such copies on different drives. One is not enough to be safe.
    Note: If there are any name conflicts — that is, files in the same folder with names that differ only in case, such as "File" and "file" — then you will either get an error or one of the files won't be copied. You must ensure either that no such conflicts exist, or that the consequences are not important. How you do that is up to you. Unless you went out of your way to create such conflicts, they probably don't exist.
    Then erase the source volume in Disk Utility as case-insensitive. This action will wipe all data from the volume.
    Restore from one of your backups using the same application you used to create it, or use the "Restore" feature of Disk Utility, which will be faster. Search its built-in help for the term "duplicate" if you need instructions.

  • HT1386 After last syncing between iPad3 and iMac, many books I have purchased have cloud symbol and won't open. Afraid to resync as one very large book didn't sync to iMac and afraid of losing it. How do I get these books back?

    1. After my last synching between iPad3 and iMac, most of my downloaded books have a cloud/arrow symbol and won't open. Most PDF files in iBook just disappeared. I am afraid to resync as a book I recently downloaded, which took up a big chunk of my 5GB download limit, doesn't appear on my computer and when I try to sync, I get the message that all my books will be replaced.
    2. Is there any way to read the books downloaded to my iPad on my iMac? Can I download an Ap for that?
    I am really disappointed in the interface between my iPad and iMac and the fact that I can't selectively delete items (music and photos) that I have synched to the iPad. It seems like Apple if going toward the Microsoft method of trying to do everything for you, rather than allowing the user to manually do things.

    In iBooks on the iPad every book you purchased will be on the Purchased Book collection. Those books that you have purchased in the past but for some reason are not actually on your iPad are still available in the bookstore. They will have the cloud symbol on the corner. You can tap on that book to download it again. You will not be charged for doing this.

  • I converted a pdf to word and when it opens in word it looks fine but in a few seconds it converts t

                   I converted a pdf to word and when it opens in word it looks fine but in a few seconds it converts to multiple spelling errors ?

    Hi Jim,
    I just responded directly. Unfortunately the original PDF is from an old fax or scan. The random ink marks and blotches along with the runny font won't transfer the proper information from PDF to Word. The only thing I can recommend is to re-create the doc so you have a clean copy. As I offered - if you need a PDF of it after you have completed - I'd be happy to do that for you.
    Kind regards, Stacy

  • App is Damaged and Cannot be Opened

    I just downloaded an app and when I tried opening it, a pop-up came up and said that the app was "damaged and cannot be opened".  I did try downloading it again and ended up with the same result.  How do i fix this problem?

    That means you have a case-sensitive startup volume.
    You should be able to use either "Carbon Copy Cloner" or "SuperDuper" (free for this purpose) to copy your case-sensitive volume to an empty case-insensitive one. Make at least two such copies on different drives. One is not enough to be safe.
    Note: If there are any name conflicts — that is, files in the same folder with names that differ only in case, such as "File" and "file" — then you will either get an error or one of the files won't be copied. You must ensure either that no such conflicts exist, or that the consequences are not important. How you do that is up to you. Unless you went out of your way to create such conflicts, they probably don't exist.
    Then erase the source volume in Disk Utility as case-insensitive. This action will wipe all data from the volume.
    Restore from one of your backups using the same application you used to create it, or use the "Restore" feature of Disk Utility, which will be faster. Search its built-in help for the term "duplicate" if you need instructions.

  • After upgrade to mavericks: time machine keeps asking for my back up disk and won't open unless i plug in the disk. any solutions?

    after upgrade to mavericks: time machine keeps asking for my back up disk and won't open unless i plug in the disk. any solutions?
    before the upgrade, i could open time machine without the need for having the back up disk plugged in.

    Ok. I got it to work, sort of....
    As I mentioned before I tried the "disk password" and the "Time capsule Password" options to see if I can start the back up again or start a new backup. Neither worked. So I tried the firmware down grade, but like you said that did not work. I then decided to try the "Account password" option and I have never used this option before becasue it states that if there is data on the drive it would not be acessable after creating an account. Since I wiped out the disk that was nno problem. When I created the new account and choose the drive it asked for the user name and password. I entered the info for the new account I just created(FYI this has nothing to do with your login username and password), bingo! It worked!
    Now I have two partitions on the TC disk. The old one and now the new account. I am guessing this is to be used if I have multiple computers, which I don't.
    I any case, I am going to wipe out everything again and try again to do a backup the way I had it before.

  • I am unable to open a project that I have worked on and saved.  I get an error message that the file is damaged and cannot be opened.

    I am unable to open a project that I have worked on and saved.  I get an error message that the file is damaged and cannot be opened.

    Leslie Tanaka
    Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
    Let us go back over that Adobe document regarding troubleshooting damaged projects.
    3. Delete the Application Preferences
    Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
    7. Test to see if individual media files are causing the problem.
    That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
    I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
    I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
    Please review and consider.
    Thank you.
    ATR

  • Links to web page in any mail message will cause Mail app to hang, and won't open Safari.

    Repeatable problem on iPhone or iPad.
    Any link to a web page will cause Mail to lock up and become unresponsive, and won't open the web page in Safari.
    The only way out of this is to back out to the home screen, double-click on the home button, then select the Mail app icon, holding it until I can "close" it. I can then relaunch Mail and look at any message I want just like normal.  But if select any link, whether a text link or a picture in an email, the whole thing happens again.
    Occurs on both my iPhone 5 and my iPad both running iOS 6.0.1.
    Any suggestions that will allow me to go directly from a mail msg to a linked web page embedded within?

    You ran a defective third-party "utility" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   
    The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.
    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • After saving a pdf in safari and trying to open I get an error

    After saving a pdf in safari and trying to open I get this error: There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat. Please return to Acrobat and end the task before opening this file.

    Remove Acrobat and use Preview instead of the Adobe disease

Maybe you are looking for

  • Batch job with 2 conditions

    Hi, We have a program that will create a batch job and then we need to go to SM35 to run that batch job manually. We want to avoid this manual step and what we want to do is to as soon as our program runs it will create a batch job and then batch job

  • Incredible email graphics won't display

    Occasionally I get emails with graphics in the email, rather than attachments.  The graphics don't display, so I have to open the email on my home PC to see them.  On my Droid, I went into email/menu/more/settings/send & receive to find my 'Mail size

  • -6584 error with time machine

    I just re-installed OSX Lion from scratch.  As instructed by a person from the Genius bar, I made sure to back everything up with time machine before doing this.  I didn't automatically rebuild from time machine as I was having problems with the comp

  • Change location of snippets to shared/network directory

    I am trying to standardize a deployment of SQL Developer to my team. We all have similar coding needs and I'd like to deploy a snippet library to a common location, such as a netshare, for us all to pull from. Ideally, one person could define a commo

  • Std-Price calculation with Quote arrangement

    Hello Experts, I set up a quote arrangement (MEQ1) for one Material. This quote arrangement including two production version 0001 and 0002 with proc.type E, as third line I added a vendor with proc. type F. How can I calculate the std. price based on