Digital copies not in account purchases

I got a new laptop not too long ago. Captain America and Thor are two movies I show as being downloaded on my purchase history in my account (downloaded the digital copies of both on my old laptop). However, they aren't showing up on my iTunes purchases. Other digital downloads are listed in my downloadable purchases except these two and maybe one or two more. How do I get them back?

Make sure you have authorised your computer with itunes as well as your account then try to re-open itunes, see if that works, if not you will have to call them since they are the only ones with access to your account information.

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HT1539 Transferring digital copies between iTunes accounts

Hi
I have recently set up my own iTunes account, but digital copies of films I have got in the past are on my old account & the redeeming codes won't let me download them again. Does anyone know if its possible to transfer digital copies between iTunes accounts?
If not, is there any way I can get these films on my iPad that's linked to my new account?
Any advice anyone can give me will be helpful. Cheers.

It's not possible to transfer 'normal' iTunes purchases between accounts, and I assume that the same thing applies to digital copies. You should be able to copy them onto the computer that you sync the iPad from, authorise that account on it (via the Store > Authorise This Computer menu option in iTunes), add them to its iTunes (File > Add To Library), and then sync them to your iPad

Why do my Digital copies not play in iTunes

I have the digital copy of the disc and iTunes imports the file with no problems, it synchs with my iPad 2 and plays perfectly on there but the movie will not play in iTunes. There is no sound or picture (just black screen). The files are .m4v and play perfectly in Quick Time but not in VLC Media Player. My operating system is Windows Vista.

You need to be a lot more specific.
Songs do not magically appear in Playlists, you put them there. However, songs may appear in Smart Playlists, if the songs meet the rules for that Playlist. What are these Playlists, why would you expect purchased songs to appear in them?

Digital Copies Not Playing - Gray Screen

This is extremely frustrating. I bought the new Lord of the Rings on Blue Ray and they came with a digital copy. I downloaded the digital copy from Itunes and now when I go to play it, it only shows a gray screen and no sound. The timer bar is moving like the movie is playing, but no video or sound.
I searched and found a similar thread here, but nothing in it worked.
- I have deathorized and authorized my computer again
- I have deauthorized, restarted iTunes and then authorized the computer
- I have the latest and greatest version of iTunes, quicktime, and every other piece of software I own
- The videos play fine on my iphone, but not in iTunes on my iMac.
Any ideas guys? Thanks!

I have contacted Apple support and they have confirmed that this is a know issue. I get the same gray screen, but oddly enough I can play old movies that I added a couple of months ago.
Apple support had me try and play the movies in other players with the same result. So it seems the authentication process that happens when you enter in the authorization code is broken and is not copying the digital movie properly to the computer.
Looks like we will have to wait for an update from Apple before this gets fixed.

Digital copies not syncing

I cannot sync any movies that I have purchased a digital copy of (at i.e Best Buy).
All of my options on iTunes are greyed out.

The digital copy has downloaded fine to iTunes using the redemption code and can be viewed on my iMac through iTunes. I cannot get the movie to sync to my iPhone 5. When I try to save a copy of the movie in an different format, the choices are greyed out. The movie appears to be protected in some way.

How do I move DVD digital copies from my iphone to a new computer's itunes account, same Apple ID?

I just got a MacBook Pro and I also have an iphone. My current main itunes is on a PC that I will not use any longer. I have several movies on my iphone which came with DVD's as digital copies, not purchased through itunes store.
In the past, I've lost these kinds of movie digital copies through syncing my phone on a new computer. I don't want this to happen again but I am totally lost since these are not itunes purchases.
How can I sync my iphone on my new mac's itunes and not "erase and replace" all the movies currently on my phone? Or how can I get them onto my Mac's itunes account so when I do sync my iphone, they'll still be there?
Thanks!

It's best to copy from your old computer to your new computer before syncing your phone with your new computer for the first time:
http://osxdaily.com/2010/03/21/copy-itunes-library-from-a-pc-to-a-mac/
If everything were from the iTunes Store, you could do this:
http://support.apple.com/kb/ht1329
Since it's not all from the iTunes Store, you should copy your library from your old computer to your new one, as noted above. If that's not possible and you can use only your phone as the file source, you will need to use a third-party utility such as Senuti:
http://www.fadingred.com/senuti/
There are many similar utilities. Some work just as well as Senuti and are even free.

HT1539 Digital Copies???

I have been transferring my digital copies to my account. Some don't have the paper inside with the code to redeem. Can I still somehow put them into itunes?

If by digital copy you mean the movie that you can redeem via iTunes when you purchase a Blu-ray disc, then the answer is no because iTunes match does not work with movies.

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

Highlight the movie, go to iTunes menu ADVANCED and select create iPad and AppleTV version.

HT203200 Is there a problem with redeeming movies from itunes? I purchased some movies with digital copies. But I can not download, due to Code redemption being temporary unavailable for the past 2 days.

Is there a problem with redeeming movies from itunes. I purchased some movies with digital copies. But i can not download movies, due to code redemption being temporary unavailable.

Hi there Cedric!
I have an article here for you that I believe will help you out with this issue by reporting it to iTunes. That article can be found right here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I have a Disney Movie Rewards account that is connected to me iTunes account and the movies I have digital copies for aren't loading in my iTunes movie library. How do I get them there if I've already connected the two accounts?

I have a Disney Mvoie Rewards account that is connected to my iTunes account. I have downloaded digital copies of movies I have purchased before such as Thor: The Dark World, but I recently purchased Saving Mr. Banks and it is not loading in my iTunes movie Library. How do I get it to load there once I have redeemed the digital copy code and have confirmed the two accounts are connected?

Go to Settings>General>Date and Time and make sure it is correct, including time zone.
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

I have digital copies of Expendables 2 and The Bourne Legacy in my iTunes library. When I sync my iPod Touch, I'm told they will not play on my iPod Touch. I haven't had any problems before with movies. Any suggestions?

I have digital copies of Expendables 2 and The Bourne Legacy in my iTunes library. When I sync my iPod Touch, I'm told these movies will not play on my iPod Touch. I haven't had any trouble in the past with digital copies syncing to my iPod Touch. Any suggestions?

See:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
iTunes: Sync purchased HD videos to iPod or iOS device
Assuming yo have a 4G or later iPod. only those support HD

My Netbook that my phone is sync to does not have a cd drive and I want to put my digital copies onto it

My Netbook that my phone is sync to does not have a cd drive and I want to put my digital copies onto it but I do not know how to, I have a laptop I can put the disks in but I don't know if it will let me copy the file to a flash drive any ideas? also I keep getting this message about updating my media player security and when i go to the site it links to the update button is greyed out and will not allow me to do it

If you import the CD on your laptop with a disc drive, then you can place the music files on a flash drive and transfer them over to your netbook. You could also choose to email the music files from the disc drive laptop to yourself to download them onto your netbook through your mail account.
As for your second question, is it windows media player you're trying to update? Try downloading the latest version of WMP to see if that resolves the issue.

Missing Purchases/Digital Copies - HELP

Hi,
I recently noticed that I was missing about 20 or so out of over a hundred digital copies in my itunes account. These are a mix of Itunes store purchases and movies added via digital copy from a blu ray purchase. I regularly stream these on my Apple TV and use to redownload to my ipad and iphone. I contacted support and they basically told me that i wasnt entitled to them and should have them backed up. Some of these movies were newer and some have been in there since apple started adding movies to the cloud. Wasnt the purpose of apple added these all to the cloud was for the purpose of streaming and redownloading content you already own? Has anyone had this issue? Suggestions?

Hi MBlevins
Welcome to the Apple Support Communities. If you are having issues with getting content to the iPod Touch, I would check the resolution for the movies. High Definition movies are only compatible with iPod Touch 4th Generation and later.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/ts4223
There is another way you can get those movies to the iPod Touch as well. You can download directly from the iPod Touch.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Have fun on you trip
-Norm G.

I bought aHow can I transfer my wife's ipad ownership to my apple id and not lose the Digital copies of movies?

I bought my wife a 1st Gen Ipad a while ago yet she prefers her Iphone. How can I transfer the Ipad to my apple ID and not lose the digital copies of movies I have on it?
Thanks.

I can find the app, but the free version only. I paid for the upgrade ($1.99) on my ipad and now I want to add it (or buuy it) for my wife's ipda, but it will not allow me

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase

I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.

Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

Digital copies not in account purchases

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