Digital copies of Hugo and Transformer's with iTunes extras will not play

The copys of Hugo and Transformer's that came with a digital copy, that I had to download from iTunes will not play.  When I try to play them it says "This movie requires QuickTime, which is not supported by this version of iTunes." 
I have the latest version of iTunes installed and all of my other digital copy movies work fine.  I thought it might just be a corrupt download, so I deleted the Transformer's movie, and to my suprise, I can't redownload it!  If I go into the finder and find the file in itunes and try to play Hugo, there, it opens up Quicktime and plays just fine. 
Anyone with either of these movies please chime in.  I haven't tried much to fix this, as I don't know what to do.  Thanks!

I just found this thread because I had "The Big Lebowski" and "Harry Potter, Deathly Hallows Part 1" doing that to me.
Your solution worked.
Then after those were back in the library with their nice album art, I see that Hugo had gone to the "gray cube" and wouldn't play!  The "Extras" interface would, but not the movie.  So I did it to that movie.  There were multiple movies in the list, the Extras and the Movie itself.  When I went to add it back in, I just got the movie, not the Extras interface.
Has anyone else figured out how to get the Extras back?

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