Digital copy code not working

So I recently gave someone The Fault in Our Stars that has the digital copy with it. They asked me to set it up.
So I went to here and typed in my info and the code. Then I clicked iTunes and nothing happened. Clicked it again, and it said that the code was redeemed. Tried calling support, but stupid me didn't realize that almost every business is closed on Christmas Day.
So, how can I redeem it so I get the movie on their iTunes account? They actually specifically asked so they could get the digital copy.
Thanks!

I noticed the same things.  Batkinson, I saw that, too, but didn't anticipate a problem when it offered me to download it to Disney and to iTunes, so I did both.  Well, I got it on Disney, but it won't show up on iTunes.  My Mac Mini doesn't show it as an item I've purchased and when I go to the iTunes store, it still offers to sell it to me.  I've rebooted, etc., to no avail.
My iPad, however, didn't show anything for an hour or so, then I went to the iTunes Store and looked a Thor: The Dark World and it switched from the price to purchase to the download icon.  So I successfully downloaded it, but it still won't show up on my Mac, which is hooked up to the home theater system / TV.  I still don't know what's the problem, but I know I hate Disney's new app.    

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