Digital copy doesn't work

I'm trying to load my ipad with some movies with digital copies but it's not working, I'm getting a message "You do not have enough access priveleges for this action".
Once loaded the movie title is in grey text and can't be moved from my library to the ipad.

I'd look on the site for the owner of your digital copies and troubleshoot there. Some of them, for example, are only allowed on one device at a time or one computer at a time. You may be running into digital rights management issues for your copies.

Similar Messages

  • Disney File Digital Copy - Doesn't Work!

    This is just to share my frustration with Apple's lousy customer service and this faulty technology so others experiencing the problem don't waste their time troubleshooting a problem on their computer when it's clearly Apple's problem.
    I purchased The Nightmare Before Christmas with the Disney File Digital Copy included, just so I could copy the movie to my iPhone. I already owned a copy of this on DVD, this was the only reason why I purchased it.
    I placed the CD in my drive, filled out the information it asked for, and it opened iTunes. I was prompted for the code and typed it in, and immediately got "Sorry, the iTunes store is currently unavailable, please try again later".
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    They asked me to try another computer so I did. When I tried another computer, instead of the message that I can't connect to the itunes store, I got a message saying the code was already used, which was farther than I got before. At that point I was told the problem is software related on my computer and they gave me a new key to try once I figure out my software problem. I was highly skeptical that this was the cause, but decided to just wipe out my HD and install Windows from scratch and iTunes ONLY. When I attempted to activate the new code, guess what.. the SAME THING! It said the code was activated already! By that time support was closed so I had to call them back the next day.
    I call them back, explain the situation, they then tell me to try it again tomorrow. I said "Why? Is there a known issue that will be resolved tomorrow?", their response was "There's no known issue, but you should try it again tomorrow." I responded, "If there isn't a known issue, then why the **** should I wait yet another day just to get the same error again and have to call back and wait another 45 minutes to speak to someone!?"
    Their response? "I can't tell you that there's a known issue, all I can say is you can try it again tomorrow"
    So clearly.. they're either trying to get people off the phone regardless of whether their issue has been resolved or not, or they know about the issue but in true Apple fashion they won't admit to it. When I complained further, I was told they were going to escalate the issue and I would receive two emails.. one from the person I was speaking with, and one from the person they escalated the issue to. I've yet to receive that 2nd email and I have wasted over 20 hours trying to watch a movie THAT I PAID FOR and can't due to Apple's crappy technology.
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    -One ****** off customer.

    yup...just bought it....same problem. its amazing b/c i hear the same things about apple and their lack of acknowledging that there is a problem. i think they are told to say that b/c they want people to know how "awesome" their product is and not bad mouth it themselves. granted there are a lot of good things that outweigh the bad. its just that their support ***** bigtime and one hopes that one day they will realize to have better support in the future. i just hope they fix it quickly b/c dumbasses like me love the apple franchise and hopefully one day they will cater to us a little better when the fit hits the shan. either that or i hope one day they reap what they sow. this is ridiculous that it took me like 5 searches to find a decent thread addressing the problem. a better search engine perhaps?
    all i know is in the future i hope they adress the problem a little better than this "wait and see" technique. i wanted to get this on the ipod....sigh....FIX UR PROBLEMS APPLE!!!!!! cripes...... F*!!!!

  • Could someone help me and telling me how I do a copy from one song. don't tell me press the button copy - doesn't work anymore!!!

    could someone help me and telling me how I do a copy from one song. don't tell me press the button copy - doesn't work anymore!!!???

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  • Adobe reader X (10.1.2) Zoom and Copy doesn't work

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  • Digital copy codes not working

    Hi, I'm from the uk and I've got quite a few bluray DVDs with digital copies with them, they have codes but I don't have a computer to put the disks in to then move them to the iTunes is there any way I can just put the films straight to iTunes with just the authorisation codes??? Doesn't seem fair that I've got an iPad because I didn't want a computer but thought I'd be ale to watch my films on the go??? Any help please as rung up customer services and they had no idea what I was talking about
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    May be I should note, that the digital copy, which is part of the Star Trek Blu-Ray, needs to be downloaded via iTunes. On the Blu-Ray it says, the download via iTunes is compatible with the iPod, iPhone and Apple TV.
    The regional copy protection is controlled by Apple and nobody else. Paramount explicitly stated to me, that they do not want this regional protection.
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  • Digital copy code not working

    So I recently gave someone The Fault in Our Stars that has the digital copy with it. They asked me to set it up.
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    I noticed the same things.  Batkinson, I saw that, too, but didn't anticipate a problem when it offered me to download it to Disney and to iTunes, so I did both.  Well, I got it on Disney, but it won't show up on iTunes.  My Mac Mini doesn't show it as an item I've purchased and when I go to the iTunes store, it still offers to sell it to me.  I've rebooted, etc., to no avail.
    My iPad, however, didn't show anything for an hour or so, then I went to the iTunes Store and looked a Thor: The Dark World and it switched from the price to purchase to the download icon.  So I successfully downloaded it, but it still won't show up on my Mac, which is hooked up to the home theater system / TV.  I still don't know what's the problem, but I know I hate Disney's new app.    

  • Reader X -  Save a Copy doesn't work on some sites (See Screenshot)

    When i open the following site :
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    Kind regards

    We've had all kinds of issues with this.  If your user isn't a LOCAL ADMIN (and they shoudln't be) on the computer and the web browser is Internet Explorer, and the site has protected mode = ON in IE, and you have "display PDF in browser" enabled, you can kiss mouse wheel support, saving PDF's and some other things goodbye.  It seems to be a permissions issue when you start to resrtict what the user and user mode applications can do.
    If you disable the "display PDF in browser" option it works, but this breaks the DDE scripts on some websites.
    If you make the user an ADMIN on the workstation, it works, but that is stupid and we shouldn't have to do that.
    If you make the site a trusted site, or disable internet explorer sandboxing by eliminating protected mode support, it works, but again that is stupid - you shoudln't have to trust every site you want to print/save a stupid PDF from.  And besides, Adobe even thinks sandboxing is important, they just implemented protected mode support.  We shoudln't have to disable it in another product to get this one to work!
    Really hoping that someone at Adobe will get a clue and start making something that works with corporate machines that have limited user rights, and UNC path folder redirection and roaming profiles, and print drivers that need to be used to render the document to print correctly and etc...

  • Digital copy code wont work in itunes

    Hi i have a few dvds which im trying to redeem on itunes from my digital copy but none of the codes are working and itunes keeps saying it can only be redeem through a computer, but i only have an ipad?!
    Please help thank you

    I uninstalled the Power Cinema and it didnt work....then I rechecked and found that I forgot (DUH) to install the MCE driver.....geeze
    It works now.  I believe the earlier problems stem from using Power DVD 5 and the 'old' driver from the CD.  Just to test it, I installed the PowerCinema and it worked also!  I can selectively switch from MCE back to PowerCinema OK.
    It may interest you to know that the PowerCinema detected twice as many HDTV channel (sub-channels) as did the MCE.  Based on what I'm seeing, I question whether I will keep the MCE version.  XP Home/Pro may work just as well with the PowerCinema interface.
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  • Purchased (digital copy) videos not working

    I tried using the digital copy feature from some movies I have had yesterday, but for some reason they are not working. I have tried playing them in iTunes, and all I get is a grey screen. When I look at the chapters, they are all present, which confuses me. It is in mp4 format, so that shouldn't be the problem. If anyone can help me on here, please let me know. Thanks.

    I've seen this solution posted to nearly every thread and it hasn't worked for me. I still get the blank screen and if I start messin around too much, iTunes ends of crashing. Any other ideas out there?

  • Watchmen digital copy code not working

    I just bought a "watchmen director's cut" combo Blu-Ray and digital copy.  It was new in the shrink wrap from Target.  I'm trying to get the digital copy into my itunes, which is current release.  I've done this before for other movies without a problem.  This time it's saying the code is invalid.  I'm not dyslexic and I've tried a bunch of times.  Kind of frustrating.  Anyone else experience this?  How do I get this resolved?  Now that it's unsealed I can't take it back to Target.

    I've seen this solution posted to nearly every thread and it hasn't worked for me. I still get the blank screen and if I start messin around too much, iTunes ends of crashing. Any other ideas out there?

  • Iron Man2 Digital Copy doens't work with Itunes

    I just bought the Iron Man 2 DVD with digital copy, and when I read the bonus DVD (which is supposed to contain the Digital Copy), nothing happens in Itunes. The DVD doesn't appear in ITunes as it normally should according to the ITunes instructions.
    Can someone Help me ?

    Mine downloaded 841 MB out of 1.82 GB and than stop. Have contacted Paramount Pictures and they have me another code to try, and still having the same problem. They said to contact Apple, as its not end.
    Does anyone else have this problem?

  • Digital Copy Does not work

    i have bought triple play blu ray with digital copy and when i try to redeem it does not recognise the code

    The person at that number did not work for 20th Century Fox or have any idea what I was talking about.
    I called the number on the case. They did not really understand the problem (suggested I update the firmware on my Blu-Ray player). They referred me to http://support.foxdigitalcopy.com. You can obtain a new serial number there, just not for this particular movie.
    They have a different number, 866/520-6606, but only answer it Mon-Fri 8am - 5pm.
    At this point, I'm just going to try to take the path of least resistance and return it to Amazon as defective.

  • Digital Copy isn't working on iTunes for Mac, but it works on my iPhone 4S

    Hello,
    I bought The Book of Eli on blue ray and burned it to my iTunes for Mac via digital copy. I updated to iTunes 10.5.1 and now it won't play, it just shows a black screen and the minutes meter isn't moving. I synced it to my iPhone 4S and it plays fine. What do I have to do to get the digital copy on my Mac to work?
    Thanks,
    Dan

    Hello,
    I bought The Book of Eli on blue ray and burned it to my iTunes for Mac via digital copy. I updated to iTunes 10.5.1 and now it won't play, it just shows a black screen and the minutes meter isn't moving. I synced it to my iPhone 4S and it plays fine. What do I have to do to get the digital copy on my Mac to work?
    Thanks,
    Dan

  • Dark Knight Digital Copy doesn't run on iPod 5G

    I recently purchased the Blu-Ray version of the Dark Knight (fantastic by the way), and thought that it would be great to be able to watch it on the go on my ipod. The 2-disc (well, really 3-disc including the digital copy) included a CD called Digital Copy. I put it into my Mac. I opened iTunes, clicked "Dark Knight" in the Devices list, and I entered my Redeem code.
    After around 5 minutes, the movie downloaded successfully, and I was able to play it on my computer. I noticed that the resolution was 853x480, but I still synced it to my iPod.
    I ejected my iPod, then on my iPod, went to Video->Movies->Dark Knight. After a few seconds, a loading screen comes up (a spinning object, really) and then it takes me back to my Movies menu.
    How can I get my iPod to play the movie? If resolution is indeed the issue, how can I scale the video down to playable size? What IS a suitable resolution??
    Thanks in advance,
    -SB

    The Digital Copy of Dark Knight is encoded and provided via a proprietary player. The resulting file that you downloaded from their site is NOT iTune or Quicktime compatible. It won't play in Quicktime Player, in iTunes nor will you be able to sync it to an iPod.
    Nor can you convert the resulting file to a Quicktime or iTune compatible file (.mp4). Warner Bros has evidently taken great pains to keep this digital movie file within a encrypted format.
    (I am writing this from experience. I too thought I could download and view the Dark Knight Digital Copy on my iPod. Once I read the fine print, I didn't even bother to download it.)
    sorry to burst any bubbles out there.

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    I have tried to copy photos to an SD drive on my macbook pro from iphoto. Copy does not work and I get an error when I try export. Can this be done?

    With the amount of information you've provided it's impossible to offer a potential solution.  We can't see your computer so we need to know the details of your problem and setup, i.e.:
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    what type of Mac?
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