Digital Download button not working.

Hi,
I purchased a video game from the online bestbuy store and got it on the digital download option. I received the confirmation of it in my library and downloaded the 3rd party downloader to help with the download. So after that was done I went to download and the button does nothing for me. When I press the button it goes from a hand to a cursor for about 5 seconds and then goes back to the hand icon and then nothing happens.
Things I've done to correct it wiht no luck.
- Tried a diffferent browser.
- Cleared all cookies.
- Reset Password.
I cant think of much else to do so any help would be appreciated.
Thanks.

Hello grandpooba6682,
Thanks for your digital download order! I'm sure you'll love that title just as soon as you can get it downloaded. Sorry that has been an issue so far, but I'll be happy to look into it.
It is possible there is something keeping the link from working on this end so I will see what we can do, but I'll also send you a private message with some information that may work for you in a more expedient manner. Please watch for the message shortly. To check your private messages, while logged into the forum click on the envelope in the upper right page corner.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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