Digital Download still hasn't been emailed to me

A few weeks I bought the downloadable version of Fire Emblem, and in a few hours it said the order was in progress, so I waited. The e-mail with the code still has not come, and I have checked my paypal account to make sure everything went right. It says the transaction from the debit card worked and is completed, but the order to best buy is "In progress". I have also went to my best buy account, which states that the order was completed. I tried logging in to the digital library, but a message keeps coming up saying that "the system is temporarily unavailable". So I'm hoping someone here can help me (calling the 1-800 didn't really help unfortunately).

Hello amelvin99,
Thank you for your purchase. I am sorry to hear that you didn't receive your download code. It should have been emailed, but I will see about retrieving the information for you.
Please watch for a private message from me shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right page corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

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Downloaded showing on book which hasn't been downloaded

Hi there,
Recently a book was made available for no cost, but people are saying they are unable to download it as it is showing as downloaded, when it hasn't been downloaded. The book in question is '3' by A Submitter, which considers the concept of mind,body and soul, and to answer an age old philosophical question as well as give proofs of reason.
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Keep a look out for a collection of poems, available on my birthday on 11/11/2010, titled 'water is more precious than gold to people'.

Hello,
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Regards
Kash (A Submitter)

Digital Download still hasn't been emailed to me

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