Digital Library, error -7

So yesterday I placed an order online for a digital product (SWTOR cartel coins) and the first time, the order was cancelled for some reason. The 2nd time, the order went through and I got my email, but I was unable to log into digital library due to error 7. I did the standard troubleshooting that is recommended here, but to no avail. I also called Best Buy support, twice. The first lady, who got all my info put me on hold for 10 minutes then sent me to another lady who needed my info and told me to wait 24 hours and check my email. 24 hours later, nothing.

I think it might not be a Best Buy issue.
What are you using for a web browser?
Try a different one.  Also check to make sure your security settings are not to high.
Also, check how much space you have available on your hard drive.
If you don't have a lot of disk space (less than 10% available) free some up.
Defragment your drive
Run Disk Cleanup followed Error Checking.  Be advised Error Checking can take up to an hour or more, especially if you have not run it in awhile.
Defrag again.
Error 7 has something to do with software not being in stalled correctly.
If your using IE try resetting it.  Click on Tools>Internet Options.  In the Internet Options window click on the Advanced Tab and hit Reset.
I have found it often helpful to Reset IE every now and then.
For Chrome  click on the Customize and Control Google Chrome icon.  In mine it is in the upper right hand corner.
Click the link to show advanced settings and near the bottom is Reset Settings option.
Finally if resetting your browsers does not work try reinstalling your browser.

Similar Messages

  • Cannot log into Digital Library

    Hello, I have been trying to resolve this problem for several hours now, but have been unable to do so.
    I recently downloaded Test Drive Unlimited 2 Windows Digital Download and received a confirmation email stating that I was now able to enter the Digital Library and access the download.
    However, when I attempted to to log in to Digital Library, my log in information was met with this error report :
    We are combining all Best Buy accounts with BestBuy.com for an improved experience. As part of this process, you
    may need to reset your password.
    The email or password does not match, please try again or reset your password.
    I do not understand what the first part of the error is trying to explain, as I had changed my password several times, each time coming back with the same response. So I reverted back to my old password for the BestBuy.com account and attempted again, generating the exact same response.
    I do know for a fact the log in information I am sending is correct, as it works on the main site, no matter which browser I am using. The Digital Library error also occurs no matter which browser I tested.
    I have searched the forums for an answer, and have found related topics regarding similar situations regarding Digital Library. However, they were either left unanswered, or the problem had been resolved, but when i tried to achieve the same solution, it failed and gave me the exact same error code.
    I also tried Best Buy's troubleshooting guide for this, but to no avail.
    Please respond soon with an answer, or with a better location for me to post this issue.

    Hi Idallen,
    Sorry to hear you're having difficulties signing into your Digital Library account! AWBrown has provided some pretty good general troubleshooting steps, but still, I can imagine how anxious you must feel to find a resolution.
    I've had the chance to review your account and have sent you some information. Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Digital Library log in credentials not working

    I created my BestBuy.com account and am able to login to it. I've checked my account information which I think to be correct. I received an email that my order is ready, but I have the error "The e-mail address and password entered do not match our records. Passwords are case-sensitive. Please try again.". I'm at a loss what to check or try next to correct my login issue.

    Hello bbcust111,
    Purchasing the digital download version of a game through Best Buy’s Digital Library should be a quick and convenient way to get you playing as soon as possible. I’m really sorry that you’ve been having issues logging in to your account and I’d like to see if I can assist.
    It looks like you contacted another one of our customer service channels earlier today and they were able to help you access your game through an alternative method. Hopefully this worked out and you’ve been able to download it since then. Please let me know if you still need additional assistance and if you’re still unable to log in to your Digital Library account. If you are, I may have a way to help you access your account for any future purchases.
    Thanks for connecting with us on the forum, and please feel free to let me is I can still be of assistance.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Please help! Shared Library Error... no applications will open!

    Hi. Major issues!!
    My computer was unplugged for 2 weeks (renovations). When I set it up in my new office, none of my applications would open! (Microsoft, Adobe, AOL, etc...) Safari is working.
    I get this error message:
    The application "Photoshop" could not be launched because of a shared library error: "5<application><CarbonLib><CFMPriv_SpeechRecognition>"
    The application "Word" could not be launched because of a shared library error:
    "8<Microsoft Word><CarbonLib><CFMPriv_SpeechRecognition>"
    The application "AOL" could not be launched because of a shared library error:
    "9<AOL (Bootstrap)><CarbonLib><CFMPriv_SpeechRecognition>"
    The application "AppleWorks" could not be launched because of a shared library error: "4<AppleWorks><CarbonLib><CFMPriv_SpeechRecognition>"
    Here's what I've tried...
    I have tried to install combo update 10.3.9. .. didn't work.
    My computer was purchased in 2004... just moved to a new house... do not know where my installation dvd is... so to reboot on that is not an option.
    I tried disk repair permissions... didn't work!
    I opened my log console to view the crash logs... and it appears a lot has crashed... but I can not understand what any of it means!?!
    Can anyone help or offer some advice?
    Can anyone understand a crash log if I post it?
    Please help!?! Taking an online masters course and this is a major dilemma!
    Thanks,
    Lindsay

    Hi Lindsay,
    "Can I get one from a mac store? Does it have to be the original one I used when I purchased my mac?"
    No, you can no longer purchase 10.3 Panther disks from Apple Stores, online or otherwise. You may however, be able to purchase replacement disks for your computer (if Mac OS 10.3 were the original install disks that came with your mac) by calling Apple and explaining and having the serial number ready of the computer.
    If your installation of 10.3 was an upgrade you can purchase retail copies of 10.3 disks online from many resellers, such as on ebay or sites such as FastMac, but be sure to purchase a retail box set and not upgrade or machine specific disks.
    Did you perform all of the steps that Kappy steered you to in Dr. Smoke's FAQ first and your only option left is the Archive and Install?
    littleshoulders

  • HFM Application Library error Null while deploying the validated app

    Hello,
    I am trying to deploy a HFM application on EPM 11.1.3 and when I right click on the application in Application library of EPMA, I am getting a pop-up with the following error:
    Application Library Error
    null
    Please note:
    1. This is a EPMA managed HFM application.
    2. The validation of the application is successful.
    3. Deployement errors with the above error.
    4. It is on Windows 2003 server with MSServer as the RDBMS.
    Please help me resolve this issue.
    thanks,
    Ankit

    Hi Ankit,
    This would be normally resolved by Restarting the EPM Services and also remember to restart the Calculation manager services as well.
    Once the services are restarted try deploying the application again to see if it deploys successfully.
    Hope this helps,
    Thank you,
    Charles Babu J

  • ITunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working

    iTunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down.  Anyone else every have this issue.  Any ideas on a fix?
    Thanks,

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • B575: Microsoft Visual C++ Runtime Library Error on Startup? Please Help!

    This came out of the blue, I just started up my laptop and out of no where my Windows 7 Ultimate transperancy graphics are gone and I can't connect to the internet! I get this message on startup saying 'Microsoft Visual C++ Runtime Library Error', for controlhandler.cpp and I have no clue what it is! I tried a clean boot and safemode boot, and it is the same thing! Please help
    Solved!
    Go to Solution.

    hi ironmax,
    As a last resort, you can:
    1. Press the One Key Recovery button to restore the unit from factory settings or
    2. Create a recovery disc and use this disc to restore the system from factory
    Note:
    Backup important before doing a factory reset
    Regards,
    neokenchi
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Microsoft Visual C++ Runtime Library Error in T430S during HP printer install

    I just bought a T430S Windows 8 and I'm having problems installing the software and drivers for my HP Photosmart D-110-a printer. I've owned the printer for a year and it was no problem installing the software that it came with on my previous Dell Windows 7. Every time I try to install from the CD-Rom or download the software from HP, I get a Microsoft Visual C++ Runtime Library Error message. Please someone help!
    By the way, I am able to print to the machine because I think HP printer driver was preloaded on the Start screen from Lenovo. Is it possible the reason why I can't install the software that the my HP printer came with, is because HP driver was preloaded? The issue of not being able to install the full software, is that I can't monitor ink levels or scan items from the computer.

    It looks to me like HP never made a windows8 driver for that printer. You might read this:
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/windows-8-driver-hp-p...

  • What causes the digital fax error to keep popping up on the touch scree

    HP officejet pro 8500 wireless, the error message is digital fax error , what would cause that, Thanks Ted

    http://www.verizonwireless.com/support/knowledge-base-87344/
    Back up first though.  Textra app works for pic messages. You cannot go back to previous software version

  • Shared Library Error after software update

    After a software update check, I downloaded all recommendations which were the following: Java for Mac OS X 10.4 Release 5, iTunes 7.1, iPhoto Update 6.0.6, Security Update 2006-008 (PPC) 1.0, and Mac OS X Update (PPC) 10.4.9.
    But upon restarting, I get 2 popup windows entitled Application Launch Failure. The first says: The application "(null)" could not be launched because of a shared library error: "5>HP Communications><CarbonLib><CFMPriv_CarbonSound>". The second reads: The application "EEventManager" could not be launched because of a shared library error: "1<EEventManager><CarbonLib><CFMPriv_CarbonSound>". I also get one when I try to launch AOL from the desktop. It also has the string with CarbonSound in it.
    I tried reinstalling all of the updates and the Security update didn't work at all - which didn't seem to matter since it was an older version (I think??). I then reinstalled the OS update again, but this time I did the combo version. Still no luck. I looked into CarbonSound, but I haven't found anything current or relevant. Any suggestions? Thank you.
    1.25 ghz ppc g4   Mac OS X (10.4.9)  

    You might want to post your question in the Mac OS X v10.4 Tiger forum.

  • I have Adobe Illustrator CS5 Runtime C++ Library Error Message

    When I open a large Ai file I get an error saying Runtime C++ Library error, how do I fix it? It works with small files but not my large one, this is the only program it has been doing it and just occurred recently within the last week. I have Windows 7 (PC obviously), I've tried uninstalling the programs and re-installing, deleting folders/files and restarting the program and still comes up when I try to open just one file, that's pretty big and don't know what else to do.
    -Amanda

    Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
    http://www.apple.com/itunes/download/
    (The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
    Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
    If you still have the same error messages cropping up, then try the procedures from the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Appleworks 6 will not open I get a "shared library error" message. What can I do

    Appleworks 6 will not open. I get a "shared library error" message. What can I do?

    Hi, Bob. Welcome to Apple Support Communities.
    Try posting in AppleWorks Discussions:
    https://discussions.apple.com/community/applications/appleworks?view=discussions

  • Having trouble getting appleworks 6 to open. When I have tried to update, I am getting a shared library error.

    Appleworks 6 will no longer open. When I have tried to update appleworks, I am getting a  message saying a shared library error is preventing it from updating.
    Any suggestions?

    Might be worth repeating the question in this forum:
    AppleWorks

  • System Restore to previous iTunes version caused "New iTunes Library" error

    So like others I upgraded to 11; tried to keep an open mind but the thing keeps hanging up on me, running slowly, and wow I hate not being able to see my playlists next to my library. Even little things like deleting a song from a playlist and iTunes not automatically playing the next song bother me to no end.
    SO, I decided to try a System Restore to my previous iTunes version but now I can't open iTunes due to a "New iTunes Library" error. /facepalm
    I'm assuming it has something to do with 11 changing my Library file format and the file not reverting during the restore? Or something?
    Is there anything I can do at this point? Any easy fix I'm not aware of?
    Or will I have no choice but to uninstall/re-install the previous iTunes? (If this truly is the only solution could you please point me in the direction of the easiest way to go about it, I'm somewhat computer-literate but I've heard that it can be a pain in the butt)
    I'm sure my songs themselves are fine, right? So my main thing is that I REALLY don't want to lose my playlists, I have dozens of them, that's what I'm the most worried about. I do keep all my music/playlists fairly up to date on my iPod as well, if that would help me restore my library. Any help is greatly appreciated!
    Thanks!

    Quit iTunes.
    Download and install the latest version of iTunes. (Substitute iTunes 10.7)
    Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
    Mac OS X
    /Users/username/Music/iTunes/
    Microsoft Windows Windows XP and Windows 2000
    \Documents and Settings\username\My Documents\My Music\iTunes\
    Microsoft Windows Windows Vista and Windows 7
    \Users\username\Music\iTunes\
    Drag the iTunes Library file from the above location to the Desktop.
    Open the Previous iTunes Libraries folder in the iTunes folder.
    Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
    Drag this file to the iTunes folder (the enclosing folder).
    Rename this file to iTunes Library.
    Open iTunes.

  • ITunes stopped working,C++ library error, removed iTunes, now iTunes wont download

    Have been using iTunes for years on laptop with windows vista (32 bit).  recently started getting itunes errors such as C++ runtime library error and  R6034 error.  Itunes stopped working.  Read the boards, I deleted itunes and other products from the trouble shooting directions (e.g., bonjour, mobile me etc), and tried to download itunes again.  now itunes wont download (I have 20 MB/140MB available memory).  stuck at this point - Itunes not on laptop, but cant download new itunes.....

    Sorry for the delay.  Tried running the fixit program (1 time via internet explorer, 1 time via firefox), the firefox attempt downloaded the fixit program, but when trying to run it I get a pop up window that indicates that the troubleshooter is not available and that the fixit program is invalid or has expired and a new website is given for the new program (same happened with the internet exploere attempt- it directed me to the same window and to the same website)......the website is:
    http://support.microsoft.com/fixit/
    there are several buttons to choose from and reviewed them- I found the uninstall fix that you described in the windows button.  I tried to download and run the fix from both internet explorer and firefox, however after downloading, when i run the program I eventually get the same window that says that the troubleshooter is not available......

Maybe you are looking for