Digital Library issues - VERY frustrating

Like many others on here, I am unable to log into my digital library. I can log in the main account just fine, but the library sign in won't work.
Amazingly frustrating...

Hello rodneyjohnson03,
I was disappointed to read that you've had trouble accessing your digital library. There's little more frustrating that not being able to access an account easily and I regret that you've encountered roadblocks to downloading your software.
In looking into your situation, I note that you called in yesterday afternoon and that an e-mail message containing troubleshooting and further instructions was sent to you. Were you able to resolve the issue as a result? Also, another Unboxed member provided a solution that worked for him, so you may wish to try the steps he outlined. Please be sure to let me know your results!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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Serial Number Issues - very frustrated!

I am amazed at how Adobe handles their issues. I have been working on this easy process of finding my serial number but it's been over a month now and after providing documentation that I am who I am and a ton of additional information - I swear the next piece they were going to ask was to finger print me. They finally found my order - yeah! They gave me a serial number and closed my case. It didn't work. I have re-opened this case and it was immediately closed stating it was taken care of (thanks which i Mohammed!). They tell you to re-open the case if you are still having issues, which I was...then they close it not even a half hour later stating it's been resolved. WHAT??? NO! I need the correct serial number to fix this!

Without knowing anything about your case, it’s possible that the serial number is for the correct product but for a different licensing type and to fix things you just have to find the correct installer for the product that matches the license type.
What product is the serial number supposedly for and/or what product are you trying to install?
What license type is it: individual, academic, student, teacher, enterprise, government, teams, cloud?
Do you have a chat transcript that you can review again, privately, to help determine what license type the serial number is for?
Don’t post your serial number, here, in its entirety or even most of it, because this is a public forum, but can you give us the first 4 digits (of the 24 digits) because some Adobe products, at least, have the same four digits for each product serial number at least of a specific license type and sometimes for all license types, and that would help validate whether the serial number you’ve been given matches what you’re trying to install. For example, all recent Lightroom serial numbers for the Individual license type start with the four digits 1160.

Bounding Box Overlap Print Issues - Very FRUSTRATED?

Someone with more knowledge than I, please help.
I have created several works in AI. In nearly all of them I've had issues printing to .pdf especially when the bounding boxes for my text elements overlap each other.
The result when printed is an occluding/blocking/masking of the text so that the color is not correct and there is a clear line where the bounding box is overlapping the text elements.
This seems to be happening regardless if the two text boxes are in the same layer or separate layers.
For the life of me I can't figure out how to make this a NON-issue.
Can someone please provide me with an answer. I have a deadline to meet and this is driving me out of my mind.
Thank you. Thank you.

Any way you could post a screen shot of the problem? Is text getting clipped? Not sure if a bounding box would effect anything related to color. I usually apply a locked holding line around the document ( i.e., if the document is 8.5 x 11", create a holding line [ rectangle ] 8.5 x 11 with no stroke, no fill ). Then, the PDF will technically hold all of the contents without anything getting clipped.

How do I get CDs that have been imported into iTunes library to sync/transfer to phone?? very frustrating and any help would be appreciated. all the material i purchased from itunes transferred fine, but CDs won't. Please help!

How do I get CDs that have been imported into my iTunes library to sync/transfer to my iPhone?? All the material that I purchased from iTunes has transferred just fine, but although the CDs will import to iTunes, they will not sync up with my phone. How do I do this?? I am very frustrated and would greatly appreciate any help.

In what format did you import the cds?
I have never had an issue with this.

Cannot access iphoto: Cannot access iphoto since upgraded to OS X Yosemite. Following the message to use the library upgrader is getting me no where. I followed the install prompts and still cannot access my own photos. Very frustrating. I've tried 5

Cannot access iphoto since upgraded to OS X Yosemite. Following the message to use the library upgrader is getting me no where. I followed the install prompts and still cannot access my own photos. Very frustrating. I've tried 5 or 6 times already and end up with the same result. NOTHING...
Library Upgrader IS NOT WORKING. Please help

Thx Leonie,
Surprisingly, I just went to the crash reporter and there were no reports re: the iPhoto issue. This is the only report I found, which I not sure is related to the iPhoto issue:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>OSBuild</key>
<string>10.10.2:14C109</string>
<key>appRecords</key>
<array>
<array>
<string>AppRecord</string>
<string>DiskImageMounter</string>
<string>com.apple.DiskImageMounter</string>
<string>396</string>
<string>10.10.1</string>
<integer>7</integer>
<integer>0</integer>
<integer>1</integer>
<integer>0</integer>
<integer>0</integer>
<integer>0</integer>
<integer>0</integer>
<integer>0</integer>
</array>
<array>
<string>AppRecord</string>
<string>com.apple.ncplugin.weather</string>
<string>com.apple.ncplugin.weather</string>
<string>32.3</string>
<string>1.0</string>
As for the TimeCapsule indeed, I use it as an extended drive but I'm surprised it would be considered a FAT-32 formatted drive as this is an Apple device.
I asked the apple reps if I could use the TimeCapsule for such purpose and no one raised a concern. It's also surprising that I didn't have an issue with this prior to the upgrade to OS X Yosemite.
Having said the above, thank you for your help - if the TimeCapsule is indeed the issue, perhaps I can solve the issue by transferring the iphoto library to an OS extended hard drive.

Hoping for some help with a very frustrating issue! I have been syncing my iPhone 5s and Outlook 2007 calendar and contacts with iCloud on my PC running Vista. All was well until the events I entered on the phone were showing up in Outlook, but not

Hoping for some help with a very frustrating issue!
I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud 2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel. I even uninstalled iCloud on the PC and downloaded it again (same version).
The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.” After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
Sound familiar? Any ideas on how to solve this iCloud/Outlook issue? Thanks much in advance!

Hoping for some help with a very frustrating issue!
I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud 2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel. I even uninstalled iCloud on the PC and downloaded it again (same version).
The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.” After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
Sound familiar? Any ideas on how to solve this iCloud/Outlook issue? Thanks much in advance!

I found my old iPod shuffle and thought I would sync my iTunes library onto it, now my laptop no longer recognises my ipad! Very frustrating!

I found my old iPod shuffle (3rd gen) and thought I would sync my iTunes library onto it, iTunes wouldn't recognise it at first so following forums on here I managed to find some apple software to reset and update the shuffle! This worked and the iPod shuffle was then recognised by iTunes but now my laptop no longer recognises my ipad! Very frustrating!
Please can some one help! I've been searching on here for a few days now and have tried numerous suggestions from other people's questions but nothing has worked yet!

You can try this:
I am assuming you are running Windows:
Plug in your iPad to the PC.
Now go to "Start"   - "devices and printers"
Is your iPad showing there ?   (you may have to scroll down)
If you can see it - right click the iPad icon and select "Troubleshoot"
If the USB driver is missing/incorrect it will tell you.
You can also look here                      http://support.apple.com/kb/TS1538

Downloaded IOS 7 and now I do not have a dictionary in iBook. This is very frustrating. What can be done to fix this issue?

Downloaded IOS 7 and now I do not have a dictionary in iBook. This is very frustrating. What can be done to fix this issue?

I've got to agree with Allan. It sounds like the hard drive is corrupt at least. It's possible it might be physically failing. Without backups, it's possible your data is already gone. You need a professional to help you.
If you do not have an Apple Store near you or simply don't have the time to spare, there are some things you can try, but you must understand that it's possible these things could make the chances of recovering your data worse than they already are. Perform the instructions to follow at your own risk!
First, you can try repairing your hard drive with Disk Utility. If that works, see if you can start up the machine. If you can, the very first thing you need to do is back up any data you don't want to lose. You may still need to take other steps, as your system may be damaged as well, but getting the data is the important part.
If Disk Utility cannot repair the problems, you can try DiskWarrior. It can repair problems that Disk Utility cannot. However, it also increases the risk of destroying your data if it fails. If it works and you can start up the machine, do the same as I advised for following success with Disk Utility.
If repairs (with either) were successful, but the machine still won't start up, you can try reinstalling the system. Hold down command-R at startup and then just install right on top of the existing system. If all goes well, you'll be able to start up afterwards and can get your data backed up. If all goes badly, it'll further decrease the chances of getting your data back.
If neither can repair the damage, you're in bad shape. You will need a professional to help you, unless you are willing to lose all your data.

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Z

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Zip Code 22580.

Out of curiosity how much data per month are you using? Another factor could be if neighbors have all done the same thing as you and the node is being overloaded on home internet use.

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.
I want so set up itunes on my laptop and make sure that I get all of my old music and any music shared from my sons' itunes accounts. Do I have to set up itunes on my new laptop first and then use the same logins? Really concerned about losing any music, etc.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Call of Duty in my digital library isn't appearing t download what am I supposed to do?

Best buy online purchase, online download

Hi KyleGreenwood,
As a gamer myself, when I purchase a new game, I want to be playing it immediately. Just waiting for the game to install is tough enough at times! It sounds like you may not be seeing your Call of Duty purchase in your Digital Library yet, or may be having issues with it. I apologize for any frustration the delay in receiving your game has caused.
Although most orders are fulfilled within an hour, please allow up to 24 hours after your purchase for the delivery of your digital code. You can see more information in regards to this by viewing our Digital Library troubleshooting post here. I’ve attempted to locate your purchase to determine when it was placed, but am unable to do with the information provided in your profile on the forums.
If you have received the code, but you’re having issues actually downloading the game, send me a private message with the BestBuy.com order number and I’ll look into this further. To send me a private message, simply click the link in my signature.
Please let me know if you need further assistance with this, and thanks for posting!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Re: Digital Library

Hi Brian,
Last week I spoke with a Best Buy representative on the phone. I explained my situation and she issued me a gift card to "re-purchase" the game thinking that if I bought a new copy (with a new key code) that it would download correctly. I just received the gift card in the mail and have since bought the game again with the gift card. However, I am still encountering the problem I had before. The download is stuck at "288.59KB of 7.45GB."
The reference number the representative gave me on the phone was # (removed per forum guidelines).
This doesn't seem to make sense since the other game I bought along with it originally downloaded no problem. This is quite frustrating.

Hi stryder22,
I’m terribly sorry for the delay in response here! Our support teams have been working on this issue and quite admittedly, this is something we aren’t too terribly familiar with here on the forums. While we have encountered issues in the past with digital downloads, none were during the download itself.
I’m going to follow-up with our Digital Library support team and I’ll be sure to let you know what I hear back. I sincerely appreciate your patience with this while we continue to research the issue.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Please help a dedicated yet VERY FRUSTRATED Zen Touch U

Please help me!!! I have become very frustrated with my Zen Touch (40GB)(well..only the transferring of songs really...otherwise I think it is one of the best things I ever bought). Has anyone had the following issues..and if so..how have you resolved them?
. When I used the software that came with it (the Media Source I think)...every time I try to transfer tracks it locks up after one track (says that the CPU usage is 00%) so I have to attempt to get out of the program and start it up again...this happens 99.9999% of the time. Are there any other programs out there that are less frustrating. I have re-installed the software numerous times and it is still happening.
2. I prefer to use Music Match to put my track information in. Unfortunately, it has only recognized my player once..normally it doesnt even know it is connected. Is anyone else using this program..and what do I need to do to get this to work (their support staff hasn't been much of a help)
3. I have one folder on my hard dri've (in my computer) that has a hand next to it (palm up). The songs in there were ripped from a CD. They are in the folder...but the Media Source program isn't recognizing it. Is there anything I can do to get these files to my player? Also, when I went to e-mail them to my account at work it wouldnt do it..said the file size was 0.0kb (yet, they are on my hard dri've). Any suggestions? Is it protected somehow..and can I unprotect it's LOL
4. When initially transferring the majority of my files, I noticed that some files weren't transferred. What are the reasons why that might happen?

As SSR said, install all the newest software. The Creative stuff is smart enough to install right over (replace) the older stuff you have now. I have had various problems over the past year with drivers, etc, and every time it was resolved by reloading the software or updating it. There is all new stuff; driver, MediaSource, Nomad Explorer. Download and install all three. Also, download and install the plug-in for yor Zen. That's 4 things.
I'll bet this fixes all your problems.
One thing you said--some tracks don't transfer at all. Is that using MediaSource or Music Match? You have to be careful with DRM tracks that you use software that can handle a DRM license (this is stuff you bought on Yahoo Music, Napster, MSN Music, etc.). It will not transfer using just any old software. MediaSource and WIndows Media Player both work for this purpose.
My personal choice for editing ID3 tag info is Windows Media Player. You can "group select" a whole range of tracks and change them all. You can drag and drop (like songs to an artist or album) and the tags change. It is a super-powerful program.
You may think you'll never use Nomad Explorer, but download and install it anyway. I don't use it, but something in that program updated Windows Media Player 0 and it worked WAY faster after that. Who knows what it did? It's all free, so you might as well.
OOPS, forgot about your MediaSource Library thing. CLick "tools" in MediaSource, then go to the PC Library section. Make sure all the folders you have music in are listed. Also list them in the "media sniffer" tab, if you want them to be updated for changes you make.
Message Edited by MikeM32 on 09-23-2005 09:5 PM

Photoshop CC program error when opening or placing files. VERY FRUSTRATING PLEASE HELP.

I'm an advertising graduate student that relies heavily on Adobe programs for my multiple simultaneous projects throughout the school year, specifically Photoshop, Illustrator, InDesign, Muse, Edge Animate and Premiere Pro.
I'm using a MacBook Pro running OS X Yosemite.
I have been experiencing an incredibly frustrating issue with Photoshop and Muse, both CC 2014. I'll speak about Photoshop in this thread since, well, this is a Photoshop forum. This has been happening for almost a year now. I figured Adobe would've fixed this problem by now, especially given the myriad of crash reports I send.
While working in Photoshop, sometimes when I go to place a file I get an error message that says "Could not complete your request because of a program error." It used to be that this error was fatal and I would have no other choice but to force quit out of Photoshop and restart it. We all know how incredibly time-consuming it is for Photoshop to open (especially 10-15 times in one sitting), and being in grad school, time is not something I have a lot of when I have deadlines and projects due.
This error is still happening and for the same reasons; however, now I can still continue to work on my file, as long as I don't need to open a document or place an image...which doesn't help very much because I'm doing a lot of mockups and composites and need those functionalities. It happens probably 90% of the time when I try to place or open a document.
For the record, it's a similar issue that's causing Muse to crash as well. When I try to add an image file, it causes the entire program to crash "unexpectedly," as Muse so eloquently puts it.
Until recently I had kept CS6 on my hard drive and would dig it out to use in place of CC when PSCC would crash; however, someone told me that having both versions was likely the cause for the crashes. After much hesitation, I finally uninstalled all of CS6 from my hard drive the other day (the right way, not into the trash can, since someone is inevitably going to ask that question) and I'm still having this problem, and now I don't have my CS6 version to fall back on and now I'm in a really bad spot.
I apologize for all the rambling, but I'm really very, very frustrated with this error, and I had to do something while waiting for Photoshop to restart. Someone please help.

MacOS 10.10? Yeah, Apple is working on that bug. They already fixed the crash in the open/save dialogs, but have a few more problems to address with the open/save dialogs.

Hi all.When pressed play and make some changes in loop (eg fade in fade out) are very slow to implement, and also the loops from the library are very slow to play, corrects the somewhat self so is the Logic??

hi all.When pressed play and make some changes in loop (eg fade in fade out) are very slow to implement, and also the loops from the library are very slow to play, corrects the somewhat self so is the Logic??

Hey there Logic Pro21,
It sounds like you are seeing some odd performance issues with Logic Pro X. I recommend these troubleshooting steps specifically from the following article to help troubleshoot what is happening:
Logic Pro X: Troubleshooting basics
http://support.apple.com/kb/HT5859
Verify that your computer meets the system requirements for Logic Pro X
See Logic Pro X Technical Specifications.
Test using the computer's built-in audio hardware
If you use external audio hardware, try setting Logic Pro X to use the built-in audio hardware on your computer. Choose Logic Pro X > Preferences > Audio from the main menu and click the Devices tab. Choose the built in audio hardware from the Input Device and Output Device pop-up menus. If the issue is resolved using built-in audio, refer to the manufacturer of your audio interface.
Start Logic with a different project template
Sometimes project files can become damaged, causing unexpected behavior in Logic. If you use a template, damage to the template can cause unexpected results with any project subsequently created from it. To create a completely fresh project choose File > New from Template and select Empty Project in the template selector window. Test to see if the issue is resolved in the new project.
Sometimes, issues with the data in a project can be repaired. Open an affected project and open the Project Information window with the Project Information key command. Click Reorganize Memory to attempt to repair the project. When you reorganize memory, the current project is checked for any signs of damage, structural problems, and unused blocks. If any unused blocks are found, you will be able to remove these, and repair the project. Project memory is also reorganized automatically after saving or opening a project.
Delete the user preferences
You can resolve many issues by restoring Logic Pro X back to its original settings. This will not impact your media files. To reset your Logic Pro X user preference settings to their original state, do the following:
In the Finder, choose Go to Folder from the Go menu.
Type ~/Library/Preferences in the "Go to the folder" field.
Press the Go button.
Remove the com.apple.logic10.plist file from the Preferences folder. Note that if you have programmed any custom key commands, this will reset them to the defaults. You may wish to export your custom key command as a preset before performing this step. See the Logic Pro X User Manual for details on how to do this. If you are having trouble with a control surface in Logic Pro X, then you may also wish to delete the com.apple.logic.pro.cs file from the preferences folder.
If you have upgraded from an earlier version of Logic Pro, you should also remove~/Library/Preferences/Logic/com.apple.logic.pro.
Restart the computer.
Isolate an issue by using another user account
For more information see Isolating an issue by using another user account.
Reinstall Logic Pro X
Another approach you might consider is reinstalling Logic Pro X. To do this effectively, you need to remove the application, then reinstall Logic Pro X. You don't have to remove everything that was installed with Logic Pro X. Follow the steps below to completely reinstall a fresh copy of Logic Pro X.
In the Finder, choose Applications from the Go menu.
Locate the Logic Pro X application and drag it to the trash.
Open the Mac App Store
Click the Purchases button in the Mac App Store toolbar.
Sign in to the Mac App Store using the Apple ID you first used to purchase Logic Pro X.
Look for Logic Pro X in the list of purchased applications in the App Store. If you don't see Logic Pro X in the list, make sure it's not hidden. See Mac App Store: Hiding and unhiding purchases for more information.
Click Install to download and install Logic Pro X.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Digital Library issues - VERY frustrating

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