Digital Library log in credentials not working

I created my BestBuy.com account and am able to login to it. I've checked my account information which I think to be correct. I received an email that my order is ready, but I have the error "The e-mail address and password entered do not match our records. Passwords are case-sensitive. Please try again.". I'm at a loss what to check or try next to correct my login issue.

Hello bbcust111,
Purchasing the digital download version of a game through Best Buy’s Digital Library should be a quick and convenient way to get you playing as soon as possible. I’m really sorry that you’ve been having issues logging in to your account and I’d like to see if I can assist.
It looks like you contacted another one of our customer service channels earlier today and they were able to help you access your game through an alternative method. Hopefully this worked out and you’ve been able to download it since then. Please let me know if you still need additional assistance and if you’re still unable to log in to your Digital Library account. If you are, I may have a way to help you access your account for any future purchases.
Thanks for connecting with us on the forum, and please feel free to let me is I can still be of assistance.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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